About Central_Support

Question   What to do to improve the image quality with backlight in the scene (FLEXIDOME IP starlight 5000i)?   Answer    Info Please note that this recommendation might help, but cannot guarantee the high quality of the image. It depends on the camera FoV and the environment where the camera is installed.   1. It would be recommended to change the sensor mode to HDR mode:   2. Set the High dynamic range to “Extreme” Note that the High dynamic range will not be visible in the Enhance menu if the HDR is not activated from the Installer Menu > Sensor mode   3. Next, change ALC mode and lower the ALC level   4. During optimizing the HDR, please also consider the slider called "ALC-Average vs. peak". Choose this slider above lowering "brightness" or "ALC level" to achieve a better overall HDR image   As part of the improvement actions to solve the focus problems, in Firmware 7.82.0028 the auto-focus has been improved to better adapt to lens characteristics Release note: https://downloadstore.boschsecurity.com/FILES/Bosch_Releaseletter_CPP7.3_FW_7.82.0028_FD5000i.pdf Firmware 7.82.0028: https://downloadstore.boschsecurity.com/FILES/CPP7.3_FW_7.82.0028_FD5000i.fw    Check the latest FW available for CPP7.3 cameras on the Download Area webpage.    Nice to know: Difference between WDR - HDR - HDRX ... View more

Question   What's New in Video Security 3.5 for Windows, Android and iOS?   Answer   Welcome to the 3.5 release of Video Security for Windows, Android and iOS. There are new features in this release, some of the highlights include:   New Features   Event clip playback for Alarm Management events   Scaling of Alarm Management event snapshots in case of window resizing Filter option for Alarm Management events Preparation of Company ID login for Alarm Management accounts   Changes / Bug Fixes Improved account login dialogue Added support for Apple silicon Mac platform (iOS) ... View more

Question   Why is the error code 210188 showing up during the BVMS license activation process?   Answer   This might be caused due to the PC from which the Remote Portal file (https://remote.boschsecurity.com/) was downloaded, it was in a different time zone than the BVMS server. Please configure the same time zone on the PC, download the Remote Portal activation file again and then you will be able to load it into Config Client and license the system. ... View more

Question   Why does the MIC IP starlight 7100i display green tint in the image (mercury vapor lighting)?   Answer   Mercury vapor lights are banned in many countries. There are a variety of phosphor coatings used by different lighting brands resulting in different color temperatures. Due to the fact that mercury vapor light is not commonly used & low demand globally, Bosch will not optimize the white balance for the camera under such lighting source. ... View more

Question   Is it possible for camera image to remain in different visual fields for different length of time?   Answer   Yes! You can try using the Tour A / Tour B option in the camera's menu for this setting.   Tour A / Tour B   This option starts and stops the recording of a recorded (guard) tour. The camera can make up to two (2) recorded tours. A recorded tour saves all manual camera movements made during the recording, including its rate of pan, tilt and zoom speeds, and other lens setting changes. The tour does not capture camera video during the recording of the tour. ⚠️ Note: You can save a total of 15 minutes of recorded actions between the two tours.  Info: Tour B is now intended for use with the 'IVA while moving' functions.   1. Go to Configuration > Camera > PTZ Settings > Click the Start Recording button next to the Tour A. The system prompts you to overwrite the existing tour.   2. Click Yes to overwrite the existing tour movements.   3.  Click the View Control link, under the image cameo, to access the directional and zoom controls and use the View Control dialog box to make the necessary camera movements. Click the Stop Recording button after you have done the desired tour for different visual fields for different length of time. By clicking the Stop Recording button you will save all actions done.   4. In the Live window, click on the Tour A from Special Functions menu and the recorded tour will start in the camera's Live view:   ⏯️See an example of Tour (video).   Standard/ Custom pre-position tour   There are 2 another options named Custom pre-position tour or Standard pre-position tour. ⚠️ Please be aware that for the Standard/ Custom pre-position tour you can only select the same dwell time between each pre-position set for the custom tour. (Dwell time is between 3 seconds - 10 minutes)   In the Pre-positions area, you should define individual pre-position scenes, then use these scenes to define the Pre-position Tour. Standard pre-position tour The tour starts from the lowest scene number in the tour and progresses sequentially to the highest scene number in the tour. The tour displays each scene for a specified dwell time before advancing to the next scene. Custom pre-position tour The tour starts from the 1st pre-position set in the Custom tour area and in order of pre-positions as you set them in the list. Here you can move up/ down the pre-positions as you wish. The tour displays each scene for a specified dwell time before advancing to the next scene.   Dwell times   Standard pre-position tour   Select the dwell time in seconds or minutes for the Standard pre-position tour.   Custom pre-position tour   Select the dwell time in seconds or minutes for the Custom pre-position tour.   Nice to know: Operational Guidelines for Guard and Preset Tours ... View more