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Possible causes and solution(s)   Causes   BVMS Operator Client has live issues (black image, the app closes by itself, pixelation of images, same camera shown in multiple cameos although it was only selected once, hibernation/power saving, part of the tree view seen in the Image Panes area)   Solution   1.) If the minimum requirements are not met, it might happen you to have black screen in BVMS Operator Client – live view. Also, Operator Client may stop while the resources have not reached a limit. For example, when installing Operator Client BVMS Lite 11.1.1, your device has to meet the minimum requirements in terms of Operating System, CPU, RAM, Network, Graphic card and so on, as stated in the datasheet – Operator Client section. Otherwise, live issues or other problems could occur and you will not be able to use BVMS and see camera’s image as expected. Therefore, please make sure your devices meet the minimum requirements as per datasheet and also that they have the recommended graphics drivers installed as per the corresponding BVMS version release notes.  BVMS Lite 11.1.1:   2.) Take into account that the system limits are based on the hardware recommendations. This information is available in each Datasheet or Release notes of the BVMS version you are using. If these recommendations are not followed, you might have issues when you are using BVMS installed on your device.   3.) It is also important to know that there are some recommendations in terms of cameras used and their minimum recommended firmware, depending on the BVMS version. All Bosch cameras can be used under the device compatibility concept, which you can find in the following article: How-to: BVMS - Device compatibility. Please make sure that your cameras are compatible with the BVMS version you are using and that you are using the recommended firmware versions.   4.) We would advise to update the device capabilities of the camera(s) to make sure that BMVS has the current camera configuration: in Configuration Client, Devices tab, click on the 'Update symbol' to to update the state information for all devices and the device capabilities:   Once it is done, you will receive a confirmation message:   Save and activate the configuration    5.) If there is pixelation of images you should check the stream settings on the camera: GOP structure on cameras, I-frame distance, camera profiles used. See the following article as an useful guide: What parameters to set in BVMS on a new Stream Quality profile?   6.) If you are using an industrial/navy/non-standard workstation, it might go into hibernation/power saving mode and this can affect live view of your cameos in Operator Client. You might encounter issues with the cameos in live view (e.g. no live view in random cameos, but after changing their layout, live image comes back). Please change the power plan to 'high performance'. There might be some power option settings in the BIOS of the units related to hibernation/inactivity, but this need to be checked with the manufacturer, if necessary.    Tip Search in the Windows logs for the following line: Information 14.09.2022 11-05-44 Microsoft-Windows-UserModePowerService (10) NT AUTHORITY\SYSTEM DESKTOP-PSGQPT0 ->Process C:\Program Files\Bosch\VMS\bin\OperatorClient.exe (process ID:5768) reset policy scheme from {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c} to {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c} According to the Power Policy Settings (see here online) this 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c GUID stands for High Performance   If the issue still persists after changing the power settings, you have to prepare a new Config Collector from the server and Central Technical Support team will check them further. 7.) If you have a more complex system in terms of network topology and you are experiencing issues in Operator Client (e.g. back cameos in live mode), please make sure that all required ports needed in a BVMS environment are open/forwarded in your network. For used ports, please check the BVMS Configuration Manual (here for BVMS 12, page 348). ✅ Check also: BVMS Operator Client: live view and/or playback display issues - Ticket Requirements ... View more

Possible causes and solution(s)   Cameras affected: CPP6; CPP7; CPP7.3; CPP13; CPP14 with FW 7.82 and later cameras that are added from the Remote Portal in the Alarm Management for the Alarm Management instances where the domain name differs from xxx.boschsecurity.com   Symptoms   The live view of the camera is loading indefinitely in Alarm Management Operator Interface > Live View and Investigation Mode and has no streaming video at all.   Causes   In case the domain name of the Alarm Management deviates from xxx.boschsecurity.com, the HTTP referrer check needs to be disabled for all cameras connected through Remote Portal. The Video Relay’s domain name differs from the Alarm Management’es domain name and live video is then blocked by default (Cross Site Request Forgery), unless the HTTP referrer check is disabled. Also see Alarm Management Release Notes.   Solution   Open the device page >  Web Interface > Appearance and disable “HTTP referrer check”    ... View more

If you were asked by the Central Technical Support team to provide them with the Sensor readings picture during the troubleshooting process of your device, please follow the steps below. ⚠️First, please make sure that you have followed the article: How to remotely view and collect the DIVAR IP 6000 or 7000 system's event log through IPMI? After checking the article above, you have 2 options to get pictures of the Sensor readings: via IPMIView tool via WEB   Step-by-step guide   1. IPMIView tool   Once you are connected to the remote server and logged in, you will see the "Sensors" tab. These are the Sensor readings pictures you can provide the Central Technical Support team with:   2. WEB:   right click on the IP address from the IPMI DOMAIN → then, you will connect to the webpage of the IPMI tool   When you click on the Server Health, the following screen will display. Click Sensor readings to access information   This page displays system sensor readings for the remote console. Note: The system will be able to detect some GPUs, but not every GPU will be detected and shown in the Sensor Readings. To find which GPUs are supported, please refer to the Supermicro website at https://www.supermicro.com/en/support/resources/gpu   This is the Sensor readings picture you can provide the Central Technical Support team with:   Sensor type category:   From the pull-down menu, select a sensor type (category). The options include the following: • All Sensors • Temperature Sensors • Voltage Sensors • Fan Sensors • Physical Security • Power Supply • Battery   Color of the sensor   The color on the left of the sensor name indicates the status of that sensor. • Green: It indicates that the sensor reading is normal. The system functions normally. • Red: One or more sensors have reached a critical state. Immediate action is needed to resolve the problem. • No Color: There is no sensor reading.   Help   Click on the Help tab to display the Help menu. The menu displays the following information: • An explanation of the green and red sensors. • An explanation of each column on the page. • The functions of each button on the page.   Note: The sensor readings overview can be also found in SuperDoctor (see this article) ... View more

Note This article is applicable for DIVAR IP 7000 R1, 7000 R2, 7000 AIO family, 6000 R1, 6000 R2 (the interface for 6000 AIO is different) Importing a foreign configuration should recover a RAID configuration (in case the RAID is not corrupt) This option must be performed before creating a new VHD. This option may restore all of the video and data on the drives. If the drives were removed and placed in different slots than you cannot recover your data. If you have not replaced or removed any drives, you should attempt to import the foreign configuration.   Step-by-step guide   You can do this from the MegaRAID Storage Manager Go into the MegaRAID application where the controller card and all of the unit's physical drives are visible. Right click the controller card icon and select “Scan Foreign Configuration”   MegaRAID Storage Manager will detect how many drives have been installed. In this example 8 Foreign drives were detected. Choose Import logical configuration from all foreign drives and hit OK button   When Foreign Configuration Wizard window appears, you can see the details of the virtual drives. Please press on the "Accept" button:    Note In case the RAID is corrupt, there is no solution to recover the recorded data, this data will not be able to be recovered. In this case, you should perform a recovery of the system and rebuild the RAID 5 configuration. Moreover, you can get in contact with your Sales representatives as there are various system setups that can provide improved data redundancy and protection.   Nice to know: DIVAR IP 7000 AIO: RAID 1/5 creation & Full Factory Default (boschsecurity.com) ... View more

Question   How can you check the boot order of a DIVAR IP? Answer   If you were asked by the Central Technical Support team to provide them with the Bios defaults picture with the Boot order of your DIVAR IP during the troubleshooting process of your device, please follow the steps below. Press <Del> during the system boot to enter the BIOS Setup utility. Select the Boot tab from the menu bar on the top of the screen and press <Enter> Take the Bios defaults picture with the Boot order of your DIVAR IP from here: ... View more