About Central_Support

Question   Why can't I access any program from kiosk mode on DIP AIO?   Answer   If you cannot access any program from kiosk mode or they are randomly opened on your DIVAR IP AIO, this happens because you double click on the icons. The programs are opened in the background and you have to press ALT+TAB. Therefore, either press ALT+TAB, either click once on the icons and you will be able to access the programs as you wish from the kiosk mode. Note: This applies to DIP 5000 AIO, DIP 6000 AIO, DIP 4000 AIO, DIVAR IP AIO 7000 GEN 3 ... View more

SYMPTOMS: The Dashboard has a Maximum temperature that exceeds 80 Degrees C. The Diagnostic log will also report this as the "Highest Temperature", will increase the "Exceed high temperature" counter by the amount of times that the internal temperature exceeded 80 Deg C, and will track the hours/minutes that it exceeded 80 Deg C as " Device temp max period". The camera will display "Status 8" when the internal temperature is above 80 Deg C.   Possible causes and solution(s)   Causes   As part of QMM routine monitoring of field returns, a potential overheating issue for the AUTODOME IP inteox 7000i cameras was observed. A malfunction in one of the software components controlling the camera's heater was identified on the version 8.12.0005. The malfunction only occurs when the camera is exposed to specific conditions. To eliminate any inconvenience to our customers, FW 8.12.0010 fixes this malfunction. It is available on the Bosch Security Download Store. Solution   The camera FW must be upgraded. to 8.12.0010 or higher. Do not  connect the AUTODOME inteox 7000i camera to the network and configure it while it is still inside the packaging/box.   NOTE: FW version 8.12.0010, is a prerequisite for the process of upgrading to firmware versions 8.40.00029 or higher. ... View more

Question   How can I access my DIVAR network/hybrid 2000/3000/5000 web GUI given that Internet Explorer has been retired?   Answer   Given that the Internet Explorer 11 desktop application has retired and is out of support as of June 15, 2022 for certain versions of Windows 10, the new PCs have only Microsoft Edge installed on them or Microsoft rolled out the New Edge browser automatically via Windows Update.   If you have a DIVAR network/hybrid 2000/3000/5000 recorder and you want to connect and configure it, you can do it with the internet explorer compatibility mode in Microsoft Edge and you can use the system as before.   There is an Internet Explorer extension for Microsoft Edge and you can enable it as following: Enable IE mode on Microsoft Edge Open Microsoft Edge on Windows 10. Click the Settings and More (ellipsis) button on the top-right corner. Select the Settings option. Click on Default browser. Under the “Internet Explorer compatibility” section, turn on the “Allow sites to be reloaded in Internet Explorer mode” toggle switch. Click the Restart button.   More details here: What is Internet Explorer (IE) mode? You can also add the IP address of your DIVAR to the IE mode list:   When DIVAR is accessed for the first time using web interface, the URL for downloading the prerequisites (addon) remain the same. Click "Install":   Click "Run":     Be aware that after installing the WebPlugin Setup, you will be redirected again to the webplugin.exe link to be downloaded. Select the "webplugin.exe" and remove it from the URL. Type only the IP address of your DIVAR > press ENTER and click "Allow" for the add-on to run:   Tick the checkbox and click "Allow":   Now, your DIVAR is accessible from the Microsoft Edge in IE mode. Insert the credentials and start using your DIVAR:   Also, if you need a software to view and monitor the cameras, you can try *BVMS viewer. *applicable for DIVAR AN as well ... View more

Step-by-step guide     There is a relay output with a normally open configuration, with 2 pins: COM – common connection of the alarm output NO – normally open connection of the alarm output The input is the ALARM IN and the GND connection.   Note: You can also refer to the Quick Installation Guide ... View more

Question   Why does the Image posting to a Dropbox™ account stop functioning after 4 hours?   Answer   This is mainly due to the change in the Dropbox™ security policy. Starting on September 30th 2021, Dropbox™ has changed to short-lived access tokens, which expire after four hours. This means that if the Bosch IP cameras has configured a Dropbox™ account to store the Image Posting files to a Dropbox™ account, the connectivity to the Dropbox™ will become invalid after 4 hours due to the expired token.  Affected platform : CPP 4, CPP 6, CPP 7, CPP 7.3, CPP-ENC   An alternative solution is to setup a local FTP server and store the Image Posting to the FTP Server. One of the free FTP solution can be FileZilla Server which is a free open source FTP and FTPS Server. Link : https://filezilla-project.org/index.php Note: Dropbox is a trademark of Dropbox, Inc.   ⚠️ NEW update:   Starting with FW 7.86, the support for Dropbox has been removed and the Dropbox items have been removed from the WebGUI and CM. This applies on the CPP6, CPP7 and CPP7.3 Bosch cameras.   For other CPP cameras, the Authentication button is not accessible anymore. The following privacy message is displayed:   Even that you succeeded to get the Dropbox code and you tried to add it in the Access code box, this action will not work and the following message will be displayed.   Or it will remain in loading process and this action will not be completed:   ... View more