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If the image quality of AUTODOME 7100i camera is opaque and dark, especially during winter conditions when the majority of the viewing area is covered with white snow and there is cloudy day weather with no direct sunlight, you can improve the image quality by following few steps below.   Step-by-step guide   First, check for firmware updates for your AUTODOME 7100i camera in Download Area. Bosch often releases updates that include improvements to image processing algorithms, which can enhance image quality. 1. Starting with firmware v8.91.0028, a new camera block firmware is available. Therefore, please double check if this has been updated. Go to : https://<your_camera_ip>/Settings.html#page_cam_upload If the button gets active, it says: “Camera upload possible: 1 perform the update”. Click Start upload. Update takes approx. 10min. Once it is complete, check again if the update was successful by sending the same command again.   If the button is not active and it says: "Camera upload possible: 0", the update was successful. 2. Default the Scene Mode to "color only"   3. Change the Night mode to "Auto"   4. Turn on HDR and lower the Gamma correction:   By implementing these settings, you can enhance the image quality of your AUTODOME 7100i camera, from an opaque and dark image to a reliable image, even in challenging winter conditions. Before:   After:    Nice to know: How to prevent the Night to Day slider from increasing, and camera to get stuck in Night mode? ... View more

📚 Overview: Workstation + DIVAR IP Server Workstation + BVMS standalone server No touch deployment Automated software deployment Upgrade steps (components required) Upgrade steps (manually upgrading by using the BVMS installation zip file)   Taking in consideration the outdated version of BVMS (9), the upgrade to BVMS 12.2 must be done in steps. Each version should not be more than ~two years apart. This prevents potential issues in the upgrade process.  form BVMS 9 to version 10.1 then from BVMS 10.1 to version 11.1.1 then from BVMS 11.1.1 to 12.2 then from BVMS 12.2 to 12.3 See here the general availability of each BVMS version.  Note Because the 10.1 and 11.1.1 versions are not available anymore to be downloaded, Central Technical Support team can provide you this SW versions, but for that you have to provide them with some additional details: Installer: Name:   Address: contact detail:  Customer: Name:   Address: contact detail:  Site details: Name:   Address: Contact Detail: City/Country After the Central Technical Support team receive the above details, they will send you a document that must be signed by you and owner.   ⚠️ Please always check the BVMS Release notes to check the compatibility between the Operating system of your workstation and the BVMS version you want to install.  Important | Compatibility mode When an operator client is connected to an older version (than itself) of the (Enterprise) Management Server, it will run in compatibility mode. An operator client cannot connect to a newer (Enterprise) Management Server: the Operator Client needs be of a higher version than the (Enterprise) Management Server. The compatibility in an Enterprise system is determined by the version of the Management Server of the Subsystem and the Operator Client. In production systems it is not recommended to use versions which are released more than two years apart. See the functionality between Client and Server in the table from the Upgrade and Migration guide (page 27)   Step-by-step guide   Workstation + DIVAR IP Server   After you upgrade BVMS on DIVAR IP, the Operator Client will prompt you to upgrade. If you agree, the workstation copies the necessary files from the DIVAR IP and the Operator Client is installed. Regular BVMS 12.1 or 12.2 installer will not run on any DIVAR IP all-in-one platform. The upgrade shall be performed via DIVAR IP System Manager application. For more information about upgrading BVMS on DIVAR IP all-in-one, please refer to one of the articles below, depending on the model you have: Upgrade from BVMS v8, or v9, or v10.1 or v11.1.1 to BVMS v12.0.1 on DIVAR IP 7000 2U R2 (DIP-71xx) Upgrade from BVMS v9/ v10.1/ v11.1.1/ v12.1 to 12.2 on DIP AIO 5000 (DIP-52xx) & AIO 7000 (DIP-72xx) Upgrade from BVMS v11.1.1 or v12.1 to v12.2 on DIVAR IP all-in-one 4000 (DIP-44xx) & 6000 (DIP-64xx) Upgrade from BVMS v10.1, v11.0, v11.1.1 or v12.1 to BVMS v12.2 on DIVAR IP 7000 AIO GEN 3 (DIP-73xx)    Info BVMS Plus, BVMS Professional, and DIVAR IP All-in-one 6000/7000 can act as a BVMS Enterprise server and be expanded with subsystems. This expands the previously known Enterprise functionality to BVMS Plus, Professional, and DIVAR IP All-in-one 6000/7000 as well. Each workstation which is connected to the Enterprise management server should be licensed as MBV-XWST-xx, where xx is the BVMS version. Workstation licenses are not relevant for subsystems that are connected to an Enterprise management server. The workstation licenses are relevant when workstations are directly connected to the subsystem.   Workstation + BVMS standalone server    Regular BVMS installer has to be used in the upgrade process on a BVMS standalone server. If you want to upgrade all operator clients workstations to BVMS 12.2, this does not imply a server upgrade or any license upgrade. The system will still remain on BVMS version installed on it. You can find the latest regular BVMS installer on the Download Area page (select Software > BVMS Video Management System > click Select)   No touch deployment   As of BVMS 6.0 you can upgrade using 2 different ways when your system consists of multiple servers and workstations: Upgrade your BVMS Management Server computer first to allow Offline Client Operation (available since BVMS 3.0) and make use of No-Touch-Deployment for the workstations. Upgrade your workstations first to allow continued monitoring in compatibility mode with BVMS 5.5 servers or later. When you plan to update all workstations and servers, but are not able to do this at once, following sequence is recommended: Workstations: these will connect to the BVMS management server in compatibility mode. Server: workstations that are not updated will be updated using no-touch deployment.   Automated software deployment   The BVMS Deployment guide, published in this article describes how the BVMS software can be automatically deployed using command-line arguments in combination with the setup package. Bosch recommends testing these mechanisms in your specific environment first.   Upgrade steps (components required)   The following components require upgrading, depending on the existing deployment of your system. It is recommended to follow the order presented in the list below. Management Server: Copy the BVMS installation package to the management server and start Setup.exe. Follow the steps presented in the installation wizard to upgrade the Management Server.  In some cases, update setup on Windows Server might fail, due to known OS bug (KB #4506040). In such case, please reboot the system and try running the setup again. Video Recording Manager: Copy the BVMS installation package to the management server and start Setup.exe. Follow the steps presented in the installation wizard to upgrade the Video Recording Manager.  Note  In some cases the VRM installation package is separated from the BVMS installation package. The first VRM needs to be installed from the BVMS installation package, upgrades can also be installed with the smaller VRM package which can also be found in the ISSetupPrerequisites\VRM folder in the BVMS installation zip file. Operator Client & Configuration Client: The Operator Clients can be upgraded by the No Touch Deployment or manually upgrading by using the BVMS installation zip file. Additionally the Client installation package can be extracted from the Management Server once this has been upgraded.  This package can also be used for software deployment systems. As soon as the program starts, the program compares the installed version with the version of its last server connection. The upgrade starts automatically. If .NET framework is installed during Setup, the upgrade task takes approximately 60 minutes per client, depending on the performance of the used computer. A computer restart is required during installation of .NET framework. After the restart the Setup continues as usual. No Touch Deployment only works on computers where Configuration Client and Operator Client are installed but no other BVMS components. To run the No Touch Deployment, log on as an administrator. The No Touch Deployment updates both Operator Client and Configuration Client simultaneously if both are installed. The following registry key of an Operator Client computer shows the IP address of the last connected Management Server computer: \HKEY_CURRENT_USER\Software\Bosch Sicherheitssysteme GmbH\LastConnection Video Streaming Gateway: Copy the BVMS installation package to the management server and start Setup.exe. Follow the steps presented in the installation wizard to upgrade the Video Streaming Gateway.  In some cases the VSG installation package is separated from the BVMS installation package. The first VSG needs to be installed from the BVMS installation package, upgrades can also be installed with the smaller VSG package which can also be found in the ISSetupPrerequisites\VSG folder in the BVMS installation zip file.  Cameo SDK Mobile Video Service Person Identification Device  ⚠️ For finalizing and confirming the upgrade, we recommend performing the tasks from the Upgrade and Migration guide (page 31) after the upgrade.   Upgrade steps (manually upgrading by using the BVMS installation zip file)   1. Before starting to upgrade the BVMS, please back-up the configuration of BVMS 9. 2. After you receive the installer from the Central Technical Support Team and  you upgraded to version 10.1, please import in Configuration Client the saved BVMS 9 configuration file > Save > Save and Activate. 3. Export the configuration from BVMS 10.1 4. Upgrade from BVMS 10.1 to BVMS 11.1.1 5. After you receive the installer from the Central Technical Support Team and upgraded to version 11.1.1, please import the saved BVMS 10.1 configuration backup in Configuration Client and then > Save > Save and Activate 6. Upgrade the firewall rule after BVMS upgrade (article below) How to configure the Windows Firewall and adjust program rule after BVMS upgrade? 7. After the upgrade process is done, it is recommended to export the configuration from BVMS 11.1.1 8. Export the configuration from BVMS 11.1.1 9. Upgrade from BVMS 11.1.1 to BVMS 12.2 > (Find below download link for software and release note): BVMS 12.2  Download directly BVMS 12.2 Lite-Plus-Professional Setup BVMS 12.2 - Release notes BVMS 12.2  Download directly BVMS 12.2 Lite-Plus-Professional Setup with AI BVMS 12.2 with AI - Release notes    Note Starting with BVMS 12.0 and Privacy overlay feature, two different types of setup are introduced: BVMS Setup (standard) - not containing AI packages for Privacy overlay feature BVMS Setup with AI - including AI packages for Privacy overlay feature ❗BVMS Setup with AI is not supported on DIVAR IP. Privacy overlay feature can only be used on workstations connected to DIVAR IP. Please refer to the table from the Upgrade and Migration guide (page 7) for applicability of setup packages.   10. Import the saved BVMS 11.1.1 configuration backup in Configuration Client and then > Save > Save and Activate 11. Export the configuration from BVMS 12.2 12. Upgrade from BVMS 12.2 to BVMS 12.3 > (Find below download link for software and release note): BVMS 12.3  Download directly BVMS 12.3 Lite-Plus-Professional Setup BVMS 12.3 - Release notes BVMS 12.3  Download directly BVMS 12.3 Lite-Plus-Professional Setup with AI  BVMS 12.3 with AI - Release notes   13. Import the saved BVMS 12.2 configuration backup in Configuration Client and then > Save > Save and Activate  Nice to know: In terms of license activation process and compared to other versions of BVMS (<v11.0), the Bosch Remote Portal replaces the Bosch Software License Manager System (SLMS), starting with BVMS v11.0.   How-to videos: How to upgrade a BVMS license to BVMS 11.0 How to activate the license for a new BVMS 11.0 system If you encounter issues when upgrading to BVMS 11.1.1 from SLMS to Remote Portal, please contact CTS for further support Do I need a valid SMA for technical support if I use BVMS Lite or BVMS Viewer v10.1 and ≥ v11? How to upgrade a license from BVMS to a higher version via Remote Portal? ... View more

For fast incident retrieval, the free Forensic Search Plug-in seamlessly integrates with Genetec Security Center and is fully compatible with all Bosch cameras.  It uses the metadata generated by Bosch cameras with edge-based analytics to enhance investigative capabilities, empowering security professionals to more easily pinpoint video of specific events.  When the Bosch Forensic Search Plug-in is installed and configured, it can be used from Genetec Security Desk.    Step-by-step guide   1. To access it, log in with your Genetec Server credentials and select the Forensic Search button in the Investigation section. 2. The camera list shows all supported Bosch cameras in the system. Specific cameras can be chosen or the full system can be selected:   3. Select the date and time for the search.  4. Fill in the appropriate fields or use the menus to select the correct time and date to search.  5. Select Save all if you would like to repeat this specific search later.   6. Scroll down and click the Configure tasks button. A window showing the camera view and forensic search task options will open. The chosen cameras can be selected from a drop-down menu at the top of the window.   7. To configure a Forensic Search task, choose one of the 13 available search triggers, such as Crossing Line or Loitering. 8. Each task has many optional settings. For details on each option, read the online manual by clicking the ? icon. For this Crossing Line task, various object classes may be available depending on the camera model and analytics settings.   9. Once the task is configured, click Apply Settings. Then, click Generate report to start the Forensic Search.   10. In the results, purple indicates the selected clip. The selected clip displays in the large tile. Click the blue lines or small tiles to change the event being viewed. 11. Information about the selected clip is displayed next to the large tile.   12. At the top of the screen, the report summary details the total results found with the option to see the results per selected camera.   13. Select All cameras or specific cameras to filter the results per camera or filter by tasks by using the filter All rules or specific rules selection.   14. To store a link to a clip, use the Bookmark Clip option. Search results can also be exported to a CSV file.    Nice to know: A video on our YouTube channel provides an overview for using the Forensic Search plug-in for Genetec Security Center. This is just one of many how-to videos available on the Bosch Plug-in Suite for Genetec, including installation and configuration, using the IVA Configuration Plug-in, and more. ... View more

🕒 This procedure takes in average ~ 15 min to complete   Our cloud services enable users to monitor, manage, record, and replay video security footage directly via the cloud from anywhere. It supports site managers, security operators, or operations staff to make quick decisions, especially from remote locations, to prevent events from escalating. Remote Portal is the central platform for device management, maintenance, and service and software license activation. It allows users to connect all registered devices easily.  System integrators can log in with their account for remote access and maintenance and give their customers mobile access with a few clicks. Remote Portal supports Bosch cameras and DIVAR IP all-in-ones. Once connected, these devices can utilize Bosch software and applications   VideoView+ for DIVAR IP allows you to remotely monitor video footage from cameras connected to your DIVAR IP. It’s ideal for multi-site facilities, from mid-to-larger quantities of cameras per site, in need of local high-retention time, or RAID recording requirements. This is compatible with DIVAR IP all-in-one 4000, 5000, 6000, and 7000. To use the VideoView+ online service, you must first have an account on Remote Portal. If you don't have an account yet, please refer to the following article: How to create a company's account in Bosch Remote Portal?   📚 Overview VideoView+ for DIVAR IP Prerequisites: 1. Connecting a DIVAR IP to Remote Portal 2. Acquiring a VideoView+ for DIVAR IP license 3. Using the latest Video Security Client 4. Adding and activating licenses 5. Adding users and giving access 6. Logging into the system remotely using Video Security Client   VideoView+ for DIVAR IP Prerequisites:   1. Administrator Single Sign-On (SSO) ID credentials for Remote Portal. 2. A supported DIVAR IP all-in-one, with: - System Manager 2.3.2 or higher, - BVMS 12.0.1 or higher with up-to-date corresponding VRM version, - connected to Remote Portal. 3. A license for VideoView+ for DIVAR IP. 4. Video Security Client 3.7.2 or higher for viewing purposes.   In order to use VideoView+ for DIVAR IP, the Remote Portal account needs to utilize Single Sign-On (SSO) ID. Initially, a new Remote Portal account does not use this technology. Follow the process below to convert the account to SSO: How to convert the Remote Portal account to Single Sign-On ID (SSO: SingleKey ID)?   Step-by-step guide   1. Connecting a DIVAR IP to Remote Portal   Before connecting the DIVAR IP to Remote Portal, make sure the minimum software requirements are met; System Manager 2.3.2 or higher BVMS 12.0.1 or higher with up-to-date corresponding VRM version The required update files can be found on our Download Store. For details on the updating processes, always consult the DIVAR IP Software Info Brief and the software package's Release Notes. Further details on updating can be found on our YouTube channel with How-to Videos. Here you can find playlists with videos for all current and recent DIVAR IPs.   a) Login with SSO on Remote Portal, create a technical password and save it How to create a technical password in Remote Portal? b) On the DIVAR IP, open System Manager and connect the device to Remote Portal using the technical password created in step a). Login into Windows on the DIVAR IP and open DIVAR IP System Manager from the DIVAR IP's Windows Desktop Select the Remote Portal connection tab. To connect the DIVAR IP to Remote Portal, you need to use the Technical Password that you just generated it on the Remote Portal Website Fill in your Remote Portal username, retrieve the Technical Password and copy it into the Remote Portal password field Then click Connect button to connect the DIVAR IP to Remote Portal   Select which Company Account to connect the DIVAR IP to. As you can see, a Technician user cannot make this connection, this option being greyed out. Then click Connect   After clicking Connect, the connection will be made   It takes a short while for the status of the device to turn from Offline to Online   The DIVAR IP is now visible on the Remote Portal account and further features can be activated using the desired service licenses.   2. Acquiring a VideoView+ for DIVAR IP license   VideoView+ for DIVAR IP licenses can be bought through your regional Bosch sales representative. VideoView+ for DIVAR IP offers 1 year license per DIVAR IP. Options are available to bundle up to 5 years at time of purchase. CBS-MOBILE-DIP4 VideoView+ for DIP 4000, 1yr CBS-MOBILE-DIP5 VideoView+ for DIP 5000, 1yr CBS-MOBILE-DIP6 VideoView+ for DIP 6000, 1yr CBS-MOBILE-DIP7 VideoView+ for DIP 7000, 1yr Once the license(s) is/are purchased, you will receive an email with the license code(s). How to apply the license will be explained below.   3. Using the latest Video Security Client   VideoView+ for DIVAR IP uses Video Security Client on PC, or the app on iOS or Android for mobile devices. In this article we used the Video Security Client for PC, but a very similar experience can be found on your mobile app. For iOS and Android, simply search the Apple App Store or Google Play Store for "Bosch Video Security" to find the app, or follow the links below. For PC, follow the link from here to the Bosch Security and Safety Download Area, choose Apps & Tools > Video Security Client (VSC) to find the latest downloadable version.    Version 3.7.2 or higher is required for VideoView+ for DIVAR IP.   4. Adding and activating licenses   a) Select the Service Licensing tab \   b) Click Add licenses in the lower right corner   c) Open the email which includes the license codes and copy the full email or the license information between the dashes lines and paste it in the Add licenses textbox. Then click Save.   Check if all licenses are accounted for and click OK   d) Now, select the Systems tab   e) Click on the DIVAR IP you want to assign the license for   f) Then select the DIVAR IP and under the Services menu click Activate Service from the VideoView+ for DiVAR IP section   g) Select the VideoView+ license and click Next *Auto-Renew of service will automatically activate an available license on the account, if available, after the expiration of the current license to reactivate this service. Click the radio button to agree to the terms and conditions and click Save.   h) Click Skip for now and let's add a new user. Afterwards we'll continue configuring the VideoView+ for DIVAR IP   5. Adding users and giving access   You have to be logged in as Administrator a) Go to the User Management tab   b) Click the "..." button in the bottom-right corner and choose which user type you want to add. In this case, we'll choose to add a Technician user.   c) Invite the new user through its email address by typing it in the E-mail field and click Save. *The invitation needs to be accepted by the user and he must convert his account to utilize Single Sign-On (SSO) ID How to convert the Remote Portal account to Single Sign-On ID (SSO: SingleKey ID)?   d) Now, select Systems tab, select your DIVAR IP > select Services menu and click Configure Service under the VideoView+ for DIVAR IP Here you can add the Technician account, after changing it to Single Sign-On ID, to receive access to the VideoView+ for DIP service. Once you thick the box next to the Technician account, it will be displayed in the Individual Users list. Click Save after adding the user account.   6. Logging into the system remotely using Video Security Client   Now, you should follow the steps as explained in this article: How to connect my Remote Portal account to Video Security Client? ⚠️ Make sure that the login into Remote Portal is done by using Single Sign-on option.   After logging in the Video Security Client/ App, select your DIVAR IP and add the BVMS credentials for this DIVAR IP and click Retry.   Now, you have access to your DIVAR IP AIO through the Video Security Client/ App via Bosch Remote Portal:    Troubleshooting   If you are not able to login in VSC/ App and you receive the error “The site was not found. Check if the gateway is running and connected to the network”, you need to activate the “Remote System Management” Service.   By activating this service, it will result in the Connectivity, Services, and Updates status bar from the Remote Portal to light up green, it allows you to see your cameras and you will be able to login in VSC/ App.      For a better understanding of Bosch VideoView+ for Cameras and DIVAR IP, we encourage you to join our online Training from Bosch Building Technologies Academy! ... View more

🕒 This procedure takes in average ~ 5 min to complete    In order to use VideoView+ for DIVAR IP, the Remote Portal account needs to utilize Single Sign-On (SSO) ID. Initially, a new Remote Portal account does not use this technology. Follow the process below to convert the account to SSO.    Step-by-step guide   1. Instead of logging in to Remote portal the standard way, choose the option "Login with Single Sign-on".   2. Fill in your Remote Portal email address and click Next   3. Choose "Sign up".   4. Fill in your password for your new single sign-on account.  Acknowledge the data protection policy, and agree to the terms of use, then click "Continue".   5. You'll receive a six-digit security code in your mailbox which you need to fill in here, then click Finish signup.   6. Read through the General Terms and Conditions of Use, and click Close to finish the sign-up. You will now be logged into your Remote Portal account using your single sign-on ID.    For a better understanding of Bosch VideoView+ for Cameras and DIVAR IP, we encourage you to join our online Training from Bosch Building Technologies Academy! ... View more