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    Security: Intrusion

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    100% helpful (1/1)
    ‎06-01-2023 05:40 PM
    How to create an sa Password with increased security in SQL Server. How to Reset the sa Password in SQL Server. How to change the sa Password in SQL Server.
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    100% helpful (2/2)
    ‎06-01-2023 06:56 PM
    Best practices to download and Install Remote Programming Software (RPS).
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    ‎07-21-2021 10:47 PM
    How to troubleshoot Database Connection Failed error when opening RPS. Remote Programming software (RPS) Fails to open. How to enable Mixed Mode for SQL Server and Windows Authentication.
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    ‎06-01-2018 10:13 PM
    Default RPS password.
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    100% helpful (3/3)
    ‎12-06-2023 09:28 PM
    How to troubleshoot Comm Fail when intrusion alarm panels communicate over phone lines. What would cause a control panel to go into Comm Trouble or Comm Fail?
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    100% helpful (1/1)
    ‎06-07-2018 10:11 PM
    Article describes the "alarm panel substitution" message
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    100% helpful (1/1)
    ‎05-08-2020 04:08 PM
    What are Point Profiles and how are they used to program points on B8512G/B9512G or B-series panels? How to program the B3512. How to program the B4512. How to program the B5512. How to program the B6512. How to program the B8512G. How to program the B9512G.
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    100% helpful (1/1)
    ‎05-16-2023 03:35 PM
    How to understand Point Profiles or Point Indexes when programming G Series or B Series control panels.
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    ‎07-31-2018 10:42 PM
    How to configure the RK40 iCLASS pin reader for 26-bit output. ARD-RK40-09, ARD-RK40-14
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    ‎05-15-2018 05:13 PM
    This Setup & Troubleshooting guide for the B426/B420 Conettix Ethernet Communication Module contains valuable instructions for configuring the IP Communicator.  Included are detailed instructions for using the web interface on SDI bus configurations as well as panel programming for SDI2 bus configurations.  Configurations for remote programming and central station reporting are also included.
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    ‎06-13-2023 08:20 PM
    How to configure Door Control on both sides of a door with B8512G, B9512G or B6512 panels. How to configure Door Control for Card-In and Card-Out with B8512G, B9512G or B6512 panels. How to configure Access Control for Card-In / Card-Out with B8512G, B9512G or B6512 panels.
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    ‎11-05-2020 10:49 PM
    How to troubleshoot common causes of DX4010V2 failing to connect to RPS. Invalid RPS Passcode DX4010V2 Compatible Panels Port in use by other device Subscript out of Range
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    ‎06-20-2018 04:40 PM
    When trying to send or receive with a handheld programmer, or trying to connect with any version of RAM, invalid datalock is indicated. RAM IV - D5370,RAMIV,RAMIII,RAMII,RAMIV LITE,RAM,RPS,RPS LITE,D5200
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    100% helpful (1/1)
    ‎05-15-2018 02:51 PM
    Configure Remote Security Control Related Products Remote Security Control RPS Remote Programming Software B4512 B5512 B6512 B8512G B9512G D7212GV4 D7412GV4 D9412GV4
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    ‎07-27-2018 08:15 PM
    How to connect to RPS using the IP Communicator.
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    100% helpful (1/1)
    ‎07-11-2018 02:36 PM
    How to correct the correctly programmed D1260 displays 'CALL FOR SERVICE'. The D1260 displays CALL FOR SERVICE even though it is programmed correctly.  
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    ‎06-13-2018 04:15 PM
    How to prevent arming Perimeter Delayed when attempting to Master Arm. The keypad Shows Perimeter Delayed after Arming with a Passcode and Enter.
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    0% helpful (0/1)
    ‎05-11-2021 09:11 PM
    How to modify the B450 Network Access Point Name (APN) entry. What APN is used for the Verizon, AT&T, T-Mobile or Rogers network?
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    ‎08-02-2018 08:35 PM
    Issue Can not connect to a panel using a DX4020 and RPS? Solution There are a lot of things to check for when having connectivity issues between RPS and 7000/9000 series panels through a DX4020. Perform the following in order. A technician with a laptop and RPS installed on the laptop should be on site.   1.) Check for Bus Status LEDs (Red LEDs). If they are flashing, go to step 2. If they are not flashing, make sure that dip switches 1, 2, and 3 are closed (down) and dip switches 4 and 7 are open (up) (dip switches 5, 6, and 8 do not matter) and make sure that there is not a DX4010 on this panel addressed as 88 (you can only have 1 SDI address 80 and 1 SDI address 88 on the panel). If you still do not have Bus LEDs, latch down the reset pin. If they come on after this, change Enable SDI RPS to YES in the AUX / SDI RPS Parameters. If they still do not come on check wiring to the SDI bus, that the EEPROM chip on the DX4020 did not come loose, that the EEPROM on the panel is 6.0 or higher, for grounds on the panel, ensure DC voltage is ~12vDC between terminals R (power) and B (common), and disconnect all other SDI devices from the panel to eliminate the keypads and keypad wiring as issues. If after completing all of this, you still do not have bus LED status lights, replace the DX4020. 2.) Once you get the Bus Status LEDs, do a network test. This is the same thing as doing a ping from the command prompt. If they do not come back successful, go to step 3. If they do come back successful, go to step 4. 3.) If you are not successful with a network test on the panel, connect directly to the DX4020 with a crossover cable (pin 1 will be crossed with pin 3 and pin 2 will be crossed with pin 6) and try again. If you are still unsuccessful, check to ensure that your computer is on the same network as the DX4020. If it is, arp in the IP address of that card (arp –s IPaddress MACaddress). If you are running Vista, you MUST be in administrator mode to do this (go to cmd under programs – accessories, right click, and select run as administrator). Next, establish a telnet connection with the DX4020 (telnet enter, open IPaddress 1, wait for it to fail, then, enter open IPaddress 9999). If you are running Vista, telnet is not installed by default but the setup files are copied. You must add the telnet client component in Programs and Features. It is helpful with multiple LAN components to arp in the DX4020’s IP address while binding it to the specific connector which the DX4020 is attached. A main example of this would be if you have a wireless NIC and Ethernet Port. In this case put in arp –s IP_address_of_4020 MACaddress IPaddressofyoursystem. Once you are in, go to server configurations and verify the IP address, default gateway, and subnet mask. Remember that it is looking for the number of bits in the host portion of the subnet mask. 4.) Now that we have Bus connectivity (red LEDs) and can do a successful network test, try to connect to the panel and watch the SER RX and SER TX (green LEDs) on the DX4020. If the green SER RX LED comes on but not the green SER TX, go to step 5. If neither of these come on, then the data packets are not making it through the DX4020 to the serial bus for the panel to process. This can be due to the port being blocked (default port is 7700), non matching encryption keys, or a malfunctioning DX4020. While connected with a crossover cable, make sure the D6200 software is not running or use a different port than 7700. Turn off all firewalls and anti-virus software. Check to see if the receiver is running encryption and if they are, make sure the same key is in the DX4020 and in RPS. If you can now get in, but still can’t across a network, then the panel is setup correctly but a network device is down or the port or IP address is being blocked between their workstation and the panel. 5.) If you get the green SER RX but no SER TX, then the information is going through the DX4020 but the panel is not responding to the data. Telnet into the DX4020, scroll to the top line which should have the firmware version of 1.5D or higher (This must be Bosch released firmware, such as version 5.8.8.3 for a Xport-01 or version 6.1.8.3 for a Xport-03, to support Datagram type 02). The second line should have AES firmware version. If the card does not meet those requirements, download and update the firmware to the latest revision. If it does, verify the correct datagram type in channel 1 configurations. If the panel firmware revision is a G panel 7.0 or GV2 panel 7.06 or higher, you must use datagram type 02. Otherwise use datagram type 00. If you are using datagram type 02, you must use RPS version 5.5 or higher. If the green ser RX LED stays on, check that the baud rate and other settings are set to 9600, no parity with 1 stop bit, and force RTS and DTR are forced on in the AUX portion of the panel, and verify correct datagram is being used in the DX4020. The panel will not reply to invalid RAM pass codes over the SDI bus, thus will never reply with an invalid RAM pass code. Check the RAM pass code with another system that CAN get in, or with a D5200 programmer and use that in place of the ****** when connecting to the panel.  6.) If you continue to have issues after checking these things, contact Bosch Technical Support for further assistance.   Notes: If you can connect locally but not remotely, then the problem is not with the panel or DX4020. If at the remote location, they can connect to the same type of panel with the same firmware locally, then the problem lies in the network. It is important to note that the port used by RPS is UDP and must be open to inbound and outbound traffic on all routers and firewalls. This includes your own computer. Windows, Symantec, Norton, AVG, Trend Micro, MaCafee, and numerous other Operating Systems and Anti-Virus software come with some form of firewall built into them. For this reason, disable all these types of applications for the initial connection to verify that we can connect. After we know that we can connect, then build exceptions for the UDP port (default is 7700) in your applications.
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    ‎04-09-2021 10:41 PM
    How to troubleshoot the mail configuration in Intrusion alarm panels.
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