I upgraded my computer. Started using an external modem for communication instead of using the Tecmar internal modem (d9350/9351) and am getting an “invalid or missing hardware key communication unavailable" error.
RAM,RAM IV - D5370,RAMII,RAMIII,RAMIV,RPS
How to determine which antenna to use with the B444 or B440 cellular cards.
What is the difference between the B440 antenna and the one used by the B444?
Can the antenna from the B440 be used on the B444?
How to configure Door Control on both sides of a door with B8512G, B9512G or B6512 panels.
How to configure Door Control for Card-In and Card-Out with B8512G, B9512G or B6512 panels.
How to configure Access Control for Card-In / Card-Out with B8512G, B9512G or B6512 panels.
Issue
How do I reset the command center sounder and memory display?
Solution
Reset Command Center Sounders*Reset Alarm Memory Display
COMMAND 4 performs two functions for your security system. Use this command to silence your Command Center sounder during service alert, and to reset the Command Center alarm memory.
To use COMMAND 4:
1. Ensure that your security system is disarmed. 2. Press the COMMAND bar. The Command Mode indicator light comes on. 3. Press the 4 key. The Command Center sounder is silenced and any flashing Zone Status indicator lights are turned off if the zone is normal.
How to understand Signal Strength and Signal Margin with Inovonics or Radion wireless devices.
How to test Inovonics or Radion wireless devices for Signal Strength & Signal Margin.
How to work with duress passcodes and avoid ‘Passcode in Use’ errors.
Why does ‘Passcode in Use’ display when adding a new code and how to prevent the message from displaying.
How can the command center be cleared after an alarm condition on the 7000/9000 series panels?
D7412G,D9412G,D9412,D7412,D7212,D7212G,D9412GV2,D7412GV2,D7212GV2,D9412GV3,D7412GV3,D7212GV3,D9412GV4,D7412GV4,D7212GV4,D1255,D1260
Issue
How can a REX sensor such as the DS150i or DS160 be used to shunt an armed point?
Solution
The REX sensor can be used to shunt a normally closed contact by connecting the REX relay contacts that will provide closure when motion is detected in parallel with the door point to be shunted. When these contacts close, a short will be placed across the door point. The panel will see the door as closed for the duration of the REX relay time.
Note: The REX relay Common to Normally Open and Common to Normally Closed contacts will reverse when changing from Fail Safe to Fail Secure mode. See NOTES for further clarification.
Notes
DS150i:
In Fail Safe mode, use the Yellow and Violet wires on the first relay or the Gray and Green wires on the second relay.
In Fail Secure mode, use the Yellow and Blue wires on the first relay or the Gray and Orange wires on the e second relay.
DS160:
In Fail Safe mode, use the relay contacts designated Normally Open to Common.
In Fail Secure mode, use the relay contacts designated Normally Closed to Common.
The panel is dialing in Pulse when its programmed to dial in DTMF.
How to make the panel dial in DTMF when programmed for DTMF but still dialing in Pulse.
Issue
How do I Force Arm the System?
Solution
Force Arming the System
Under normal conditions your Command Center cannot be master armed while there is a faulted zone. Force arming allows you to arm the system with any zone faulted other than priority zones. (Priority zones are zones that must be normal when the system is armed.) Force arming arms only those zones that are ready to arm; any zone faulted at arming time is bypassed (not armed).
When force arming, a trouble report may be sent to the Central Station indicating that the system was force armed and which zone was faulted. A closing report may also be sent by those systems that are programmed for opening and closing reports.
Force arming can be programmed to apply to most arming commands as well as your personal passcode. Your alarm technician will check the boxes below to indicate which arming commands can force arm your system.
To arm with zones faulted:
1. Enter your personal passcode and press the ENT key, or enter an arming command (COMMANDs 1, 2, or 3). The Command Center then emits a "beep" tone with each keytouch indicating that a zone is faulted. 2. Press the COMMAND bar and then the ENT key. The system now arms all zones which are normal.
NOTE: If the fault is restored (returned to normal) while arming, the zone will be armed. If the fault is restored after arming, how your system is programmed determines whether or not the zone will be armed with the rest of the system.