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Question   Can I change the company & the username on the Assurance Report from Remote Portal?   Answer   This part of the assurance report can be changed from user settings:     and account settings:    Nice to know: How to check the Software Maintenance Agreement (SMA) status of BVMS version≥11.x via Remote Portal? ... View more

With Alarm Management version 3.0 authentication will switch to SingleKey ID. SingleKey ID is a digital identity platform with single sign-on (SSO) capabilities for applications like websites, shops, apps or other services in the Bosch group's brand ecosystem. FAQs What does this mean for me as a user? Users of Remote Portal, Video Security Client or app and Alarm Management now benefit from a seamless SSO workstream between these applications. In the future, user do not need to remember multiple logins and passwords, but only one.   What do I need to do as a user? After we deployed the latest version to the instance, you will notice an updated login page with SingleKey ID logo. In the login steps, you will be asked to enter your email address instead of your username and will be forwarded to a SingleKey ID-domain. Please make sure you are using the same email address which is also stored in your current account and synchronization of the accounts happens automatically. See also step-by-step guide below.   I do have multiple accounts with the same email address. What does this mean for me? In case you have an account (mobile) user in combination with one system user which share the same email, there’s nothing to do. You will use SingleKey ID for the login to Alarm Management application and VSC / VS app, and you keep continuing the existing account user’s password for authentication in case you use Site Monitor app.   In case you have an account (mobile) user in combination with one company (installer) user which share the same email, there’s also nothing to do. You will use SingleKey ID for the login to Alarm Management application and VSC / VS app, and you keep continuing the existing account user’s password for authentication in case you use Site Monitor app.   In case you have a system user account and one company (installer) user which share the same email, the company (installer) user account will be removed. As the system user account has admin rights, you have the ability to create additional company users with other email addresses after if needed.   Step-by-step guide   Prerequisite: System user and/or Company user is already created in Alarm Management instance (Please refer to User Management in Alarm Management article).   1. On the start page of alarm management click Login   2. Enter your email address that is assigned to your Alarm Management account. NOTE: If no Alarm Management user account exists for this email address, it will not work. In this case please contact your admin (system user) first to get access rights to Alarm Management.   3. SingleKey ID will check if you already have an account.   4. To sign up for SingleKey ID you need to set a password and agree to the terms and conditions then click continue.   5. SingleKey ID uses 2 factor authentication, therefore it will send 6 digit code to the email address entered.   6. Your SingleKey ID is ready to be used after adding the 6 digital code.  7. Login with SingleKey ID and password ... View more

Alert Units are separate boards that contain 2 wet relay outputs that can be used to attach a "strobe" or a horn "siren" to trigger in the event of an alarm condition. This article will describe how to add an Alert Unit to the Security Escort software.   Step-by-step guide   Log into security escort software with an administrative login. This can be on a Master, Slave or Workstation PC Click the "file" option and then select "transponder database". In the "name" field under Transponder Data, select the transponder you want to add the Alert Unit to, "if more than one transponder". Under the "Mux Point Data" heading, select the "?" and a new window should appear, "select desired point".   Select the "all points" button. Verify what the address was set for and what bus number the alert unit was wired to and select the correct point number for that alert unit. Ex: - bus num1/address num or Mux point num3 =point num 11   On the next screen select "edit data". In the "Point type" dropdown select "alert unit".   In the Location window, input a brief description as to where the alert unit will be located.   Click "save". If the bus num or address of the alert unit are incorrect an "alarm output not alert unit" message will appear. On the next screen click on the "?" and the "select desired point" window will appear. Select the "receivers only" button.    This will display all the receivers connected to that transponder. Select the receiver that you want to associate with the alert unit. Select the "edit data" tab. This will allow you to make modifications to that receiver. Select the dropdown next to "alert1" and select the correct transponder associated with that receiver. Select the "?" next to the point window.   Click on the "alerts only" tab. Click on the desired Alert unit you want to connect with that receiver. If you want to add more alert units to that receiver, repeat the process for alert 2 and alert 3. Click save. To enable the relays on the Alert Unit, navigate to Utilities and Security Preferences. Check the options, "turn on outside sounders" and "turn on outside strobes". Click save. ... View more

Possible causes and solution(s)   Symptoms   Time zone drop down is greyed out and it's not possible to reconfigure the Time Zone on the DIP-44/64 after installing BVMS 12.1 and enabling UAC.   Solution   Step1: Go to Server Manager main Dashboard > Local Server on left panel, then select the time zone on right side:   Step2: Click on "Change time zone..."    Step3: Select the desired option, then select OK   Step4: Go backing to Server Manager main Dashboard, do refresh and new time zone is shown:     Another way for the Time Zone to be changed is through Configuration Wizard:   ... View more

How to create a Man-trap in AMS 5.01 software (a walk-through of how to for this task).   Step-by-step guide    Step 1: Select Controller  in "DevEdit- [System configuration]"    Step 2: Left-click on Controller and select "New entrance"    Step 3: Select drop-down in "New entrance"    Step 4: Select entrance model "DM 03a Revolving door with entry and exit reader"   Step 5: Select the "Man-trap option (check box)"   Step 6: Select reader types being used for inbound and outbound   Step 7: Repeat steps 1-6 to create the second set of readers for the Man-trap Step 8: Select the first entrance    Step 9: Select Terminals tab item which will display the both entrances created  for the man-trap   Step 10:  Select a reader then select additional settings tab   Step 11:  Set Access sequence check to  option: 3 and repeat  for each reader in man-trap   Step 12: Select the Areas icon and create 3 areas that  lead into the next area    Step 13: User left click on "Man-trap-Area  set number of persons to 1   Step 14: Select first Entrance  in the Man-trap and set location to Outside the default and Destination to the Man-Trap area   Step 15: Select second Entrance in the Man-trap and set location to the Man-trap area and the Destination to the Final destination for Man-trap   Link shown below is for the configuration manual showing how to physically wire a Man-Trap beginning on page 97: https://resources-boschsecurity-cdn.azureedge.net/public/documents/AMS50_Configuration_Manual_enUS_98625633675.pdf ... View more