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Question   The controller is showing faults but when you access the faults option no errors/fault messages are shown, message 'no suitable element' is shown. Why?   Answer   The reason could be that there are e.g. too many supervision events (priority level 4) which are masking the other fault (priority level 3) messages. The panel has a buffer for up to 400 events, based on priority. A possible solution is to untick the "need reset" box (under "Priority Table") for SUPERVISORY as shown below, lowering the priority from 4 to 1. Then load the config to the panel and then all other errors/fault messages should be visible.   ... View more

This guide gives a example of how to check that OPC is receiving commands and transmitting to controller. When integrating with third party applications and commands from this application are not being received by controller and this test using softing tool is necessary to verify where the issue lies.   Step-by-step guide     Open the softing client, browse the FPA5000 OPC server DA and add CMD item as shown below: Right click CMD item and select properties, the dialogue box will open as shown below:  In the value box, you can write the commands, for example to activate control element 1 on panel node 4.3, the following commands can be used: To switch output ON: <nsPV:Command Name="ACTIVATE_ON" Anzeigename="Activate Output on" Description="Activate Output on" xmlns:nsPV="file:///S3K/Proxyverwalter" Adresse="Fire Panel 4-3.Control element.1"/> To switch output OFF:<nsPV:Command Name="ACTIVATE_OFF" Anzeigename="Activate Output off" Description="Activate Output off" xmlns:nsPV="file:///S3K/Proxyverwalter" Adresse="Fire Panel 4-3.Control element.1"/>        Copy the command highlighted above in Bold into the value box, edit the panel node and control element details as required and select OK.        If the command is correct and matches with the OPC info from the panel then the output will switch as required.        The command structure and commands available are detailed in the OPC technical documentation, also included are command examples. ... View more

Question   Is there a default password for INTEOX cameras?   Answer   New generation of Bosch cameras: no default password, the user has to create one   The camera requires a strong password. Follow the prompts in the dialog box, which specifies what is required. The system measures the strength of the password that you enter. Make sure the password obeys these conditions: – 8 to 19 characters in length – Upper and lower case letters – Minimum of 1 digit – Minimum of 1 special character ⚠️ These special characters are not allowed: '@', '&', '<', '>', ':', '+'   All Bosch IP video devices come with three built-in user accounts: – live: This standard user account only allows access to live video streaming. – user: This more advanced user account allows access to live and recorded video, and camera controls like PTZ control. This account does not allow access to configuration settings. – service: This administrator account provides access to all device menus and configuration settings.   Notice! With firmware version 6.30, user management has been enhanced for more flexibility to allow other users and usernames with own passwords. The former account levels now represent the user group levels. With firmware version 6.32, a stricter password policy has been introduced.   Passwords can be assigned in several ways, depending on the size of the video security system and on the software being used. Please refer to the chapter 4.1 Applying passwords from this Guidebook where you will find the ways you can assign passwords on your device. Also, if you forgot the password of your device, Central Technical Support Team can help. Please follow the instructions below: What you should know when you request a password reset for the Bosch IP camera? What information is required when you request a password reset for your recorder? Where and how should unlock codes be used to reset the DIVAR recorder password?   When you use Configuration Manager to access your device for the first time, you must set the initial password of the device in Configuration Manager. The Users section (General > Unit Access > Users) displays the message, "Before you can use this device you have to secure it with an initial password." ⓘ Note: After you set the initial password, a "lock" icon appears next to the device name in the Devices list in Configuration Manager.   You can also launch the device webpage directly. In the device webpage, an initial password page appears, displaying input fields and a password strength gauge. Enter the user name (“service”) and a password in the appropriate fields. Refer to the section User Management for more information. After a service-level password is set for the device, the device displays a dialog box that prompts users to enter the user name (“service”) and the service-level password every time that they access the device. 1. Fill in the fields User name and Password. 2. Click OK. If the password is correct, the desired page appears. ⓘ  Note: New releases of software may require you to set a new and stronger password. ... View more

Question   How can I achieve the maximum resolution of 5 MP for FLEXIDOME IP 3000i camera?   Answer   The highest resolution available (5MP) on the sensor on the camera cannot be used to the stream video when using H.265 encoding; highest resolution available with H.265 encoding is 4.2MP. In order to stream video at a resolution of 5MP, the stream must be encoded using H.264. This is a normal restriction due to the higher load from H.265, so in short it is as designed.   Restriction is also noted in Release Letter of FW 7.87 (Encoding) ________________________________________________________ For FLEXIDOME IP 3000i 5MP series, using H.265 limits the maximum resolution to 4.2 MP. The maximum resolution of 5.3 MP can only be achieved with H.264 encoding   ... View more

Possible causes and solution(s)   Cause:   RPS returns the message: Invalid Panel Type when attempting a network connection to a B8512G, B9512G or B-series panel.     Solution:   The most likely cause is a mismatch between the actual alarm panel type and the type of panel which was selected in the RPS software. If the actual alarm panel type and the panel type selected in RPS are a correct match, check the selection for Answer RPS Over Network? When NO is selected, RPS may return the Invalid Panel Type message as described in figure 1. The Panel Communication dialogue will display Preparing to connect Connecting to panel Retry 1 of 5 Retry 2 of 5 Error 5018: Invalid Panel Type   Figure 1 Invalid Panel Type Error message ... View more