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Question   Can I export the mp4 video file to my phone from Video Security App?   Answer   According to the release note of the Video Security Client (page 3), you will notice that it is specified that the export of the mp4 video using the Video Security App on iOS or Android device is not possible, while for PC should work without issues.   Therefore, if you still want the mp4 video, you can use the VSC for PC: You can download the Video Security Client for PC from the Download Store page.   Nice to know: As additional guides, please refer to the following KB articles: How to export mp4 to a local directory (Windows) from Video Security Client (Remote Portal account)? Can I export the camera’s recording to Dropbox from Video Security Client or Video Security App? How to connect my Remote Portal account to Video Security Client? How to connect to your cameras with Bosch Video Security Client through Remote Portal? ... View more

This article contains the step-by-step guide related to the MP4 Video Export from Video Security Client to your PC (Windows) in a local directory. In this article, the Video Security Client is connected to the Remote Portal and explains how you can export video from cameras connected to your RP account.  Please be aware that the local MP4-Video Export does not contain Audio as per Release Letter (Restrictions, known issues)   Info: Can I export the camera’s recording to Dropbox from Video Security Client or Video Security App?   Step-by-step guide   1. Once you are in the Video Security Client, please make sure that you are connected to your Remote Portal account. (Tip: How to connect my Remote Portal account to Video Security Client?) If you are correctly logged in, you will be able to see your groups. Go to the group where your camera is located and for which you want to export the MP4 video:   2. Select your camera and click on the Playback button > click Exports and select Export video:   3. Set the Target as Local directory and select the time range for which you would like to export the video > click OK   4. The process of MP4 video export will start:   5. Once the export is done, the "Open" button will be displayed. Click on it in order to be redirected to the path where the video was exported.   Now, you can see the recordings of your camera in the mp4 format: ... View more

Video Security Client is the market’s easy to use video surveillance application provided by Bosch for local and remote monitoring of IP cameras and appliances. The software supports small systems from 1 to 128 sites with up to 256 cameras each. Also, you can use Video Security Client being connected to your Remote Portal account. Please see below the limitations and how can you connect your Remote Portal account to Video Security Client.   Remote portal site limitations: • Remote Portal cameras within a (leaf) group are treated as a single site • Remote Portal cameras without a group assignment are collected in the “Remote Portal” site • Recommendation is to keep cameras per group < 64, otherwise login times are very long • Only a single site can be connected at a time (with up to 256 cameras) • For larger sites a selection dialogue will be shown, to define a maximum of 256 out of the total amount of cameras. • The total number of cameras per Remote Portal account must not exceed 10000   Step-by-step guide   1. Once you are in the Video Security Client, click on the Accounts  button on the top right side and select + :   2. Choose Remote Portal Note: For Alarm Management detailed info, please refer to the article below: How to set up password for SingleKey ID in Alarm Management? 3. In the next window, you will have 2 login options. Choose the one that suits you:   If you select the first option Log in with Remote Portal account, you have to add your Remote Portal Account credentials and hit Add account button  If you know your company ID or you already have configured the SingleKey ID, use the second option Log in using Single Sign-On: You will be redirected to the section where you have the possibility to add directly the company ID in the field named "with company ID" > hit Add account button or select Sign in button and you will be redirected to the web page where credentials must be filled in > click Next: Fill in the password set when you configured the SingleKey ID account > click Continue: And allow opening Bosch Video Security Client app:      And select Add account button:   4. Status will be displayed as "Connected" > click Done   5. Now, you are connected with your Remote Portal account through Video Security Client and you can start to live-monitor and replay IP surveillance cameras :    Nice to know: Do I need a license for the remote live stream of my camera in Remote Portal (Remote Connect)? ... View more

Question   Where to find the Authorization Letter for Password reset of Bosch Video Products and Software?   Answer   This Authorization Letter is applicable for all Bosch Security and Safety products & software when a password reset for them is requested by customers, system integrators or by a local sales representative.   Authorization Letter   Prior to get in contact with the Central Technical Support team for a password reset request, please refer to the articles below, where you will find the Authorization Letter* which is mandatory to have it completed, signed and stamped. *If the camera is owned by a local sales and provided to customer for testing purposes, the Authorization Letter has to be signed by the local sales.   ES_Template_Authorization Letter For Password Removal.docx DE_Template_Authorization Letter For Password Removal.pdf EN_Template_Authorization Letter For Password Removal.pdf FR_Template_Authorization Letter For Password Removal.pdf    IMPORTANT Next to the Subject section from the Authorization Letter, there is a blue field that is mandatory to be filled in with the ticket number opened by the Central Technical Support Team when you requested the password reset code. The ticket number looks like: #87xxxxxxxx If you are not sure which ticket number you have, please contact CTS and ask them before providing them with the Authorization Letter completed, signed and stamped.   Chargeable Service    The password reset might be charged, depending on the amount of products and the product model for which password reset is requested. For e.g., if the request is for >=4 cameras/ DVRs, then you will receive the quote and the invoice. The same will happen for other combinations of SW and products, when password reset is requested for them. In this chargeable service, the local sales will prepare and send a quote based on the local sales process.   ⚠️ Note If under certain circumstances it is found that a password reset request has been divided into different requests with a smaller quantity of products/SW, for the same site and in less than a month, then the password reset process will be declined and will not continue or will be invoiced.   Nice to know: What information is required for password reset of Bosch IP camera, SW and HW decoders? What information is required for password reset of Bosch recorder (XF, MR, Analog, Hybrid, Network)? What information is required for password reset of Bosch IP recorders (DIVAR IP - VRM)? What information is required for password reset of BVMS — Bosch Video Management System?   How should unlock codes be used for password reset of DVR recorder (XF, MR, Analog, Hybrid, Ntw)? How should the PUK code be used for password reset of Bosch IP camera, SW and HW decoders? ... View more

Question   What could be the cause of black image in Operator Client when clicking on the Instant Playback?   Answer   The time synchronization is wrongly set. Therefore, you have to: Verify the time synchronization setting of your system. Check the Time in Op Client Check the time in the Camera Check the time of the NTP server Please make sure all servers, workstations and cameras do have exact the same time. ... View more