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Question   Can I change the camera name in Bosch Remote Portal?   Answer   To change the camera name in Remote Portal, you need to change the camera's Device name and then re-register the camera to Remote Portal.    To change the Device Name perform the following steps: 1. In Remote Portal, click the related camera card   2. Open the Device page   3. Navigate to Configuration > General > Identification 4. Change Camera name (Device name) > click Set   To re-register the camera perform the following steps: 1. In Bosch Configuration Manager, select Remote Portal icon and logon with your Remote Portal user and password   2. Select the camera to re-register 3. Navigate to Connectivity > Cloud services 4. Select Re-register to different account   5. Register the camera to Remote Portal with the same user and password once again. 6. In Remote Portal, refresh the website with <F5> key, the changed camera name is displayed.   Notes: Please visit the article Troubleshooting Camera Connectivity & Bosch Remote Portal if the camera fails to re-register. The option to re-register a camera to Remote Portal is available in Configuration Manager v.7.30 and later. ... View more

Question   How can I delete a user in Bosch Remote Portal?   Answer   In Bosch Remote Portal, there are 3 options to delete a user: Delete a user from your Company Delete yourself from a Company Delete yourself from Remote Portal   1. Delete a user from your Company   To delete a user from your Company, perform the following steps: 1. Logon Remote Portal as Administrator 2. Navigate to Users tab   3. Select the user to delete, then click  and    2. Delete yourself from a Company   To delete yourself from a Company, perform the following steps: 1. Logon Remote Portal as Administrator, Technician or Customer 2. Click your name top right, select User Settings   3. Click the card My Companies 4. Select the Company you want to delete yourself from, then click and       Note: Even you deleted the last company you belong to, you are still user in Remote Portal and you can be invited to a Company.   3. Delete yourself from Remote Portal   To delete yourself from Remote Portal, perform the following steps: 1. Logon Remote Portal as Administrator, Technician or Customer 2. Click your name top right, select User Settings   3. Click the    4. Now you are completely deleted from Remote Portal and from all companies you were invited to. Note: To create a new company in Remote Portal click Sign Up and follow the instructions on the screen. ... View more

Trying out the BVMS Lite is easy! Download BVMS Lite from the Download Area and use the quick installation guide to set-up the system. BVMS Lite contains 8 video channels 2 workstations 1 DVR 2 keyboards 1 MVS 1 intrusion panel and can be used without a time limit. BVMS Lite can be expanded to 42 channels using license extensions. A step-by-step instruction on how to install the BVMS Lite demo license can be found to this page.   Step-by-step guide   Retrieving the System fingerprint 1. Open your BVMS Configuration Client application and sign in with the BVMS administrator user account. After you successfully logged in, you see the following BVMS message. It tells you that the system is currently running in an unregistered mode and that you have to activate your license package.   2. Click on the OK button. 3. Click Add... to enter the Add license dialog.   4. Click on the Save... to save your SystemInfo to a file. Click the Save button and a file with the SystemInfo is created. Save the SystemInfo file on your computer. Note: If you do not have internet access on the computer where your BVMS application is installed, transfer the SystemInfo file to a computer with internet connection.   Activating the license 1. Browse https://remote.boschsecurity.com and login with your credentials. If you don't have an account create a new one. Fill in the required details on the form.   1.1 After clicking the "Sign Up" button an activation link is send to your e-mail address. 1.2 Check your email account for the activation e-mail. Once you receive it, click on the activation link.  You will be redirected back to the main login page of the Remote Portal with an additional message: “Your account has been successfully activated. From now on you can login in with your email and password”. 2. Click the link https://remote.boschsecurity.com/softwarelicensing or directly go to the Software Licensing tab in the Remote Portal toolbar. The following screen displays:    3. In order to activate a demo license, click Activate Demo License in the bottom right corner of the display. The Activate Demo License window displays. Upload the SystemInfo file that you saved earlier. Fill in the required information as displayed in the screenshot.   4. Click the "Activate" button to generate a license key. 5. After you successfully activate your license, you will see the following license dashboard in the Remote Portal. Click Download button to download the activation file and save it on your computer. Note: If your BVMS application is not installed on the same computer where your activation file is saved, transfer the activation file to the computer with the BVMS application.   6. Upload the generated activation file. Go back to your BVMS Configuration Client application and click the Open button under STEP 5 to upload your activation file.   After successfully uploading your activation file, the license status changes to “activated” and your license information displays. Your system is now ready to be used.   NOTE: Please note that might be situations when the "Open" button is not displayed, similar with the picture below: This happens due to the display resolution you have. Please change the scale to 100% and resize the Display resolution for the "Open" Button to be displayed. ... View more

Question   How to connect to your cameras with Bosch Video Security Client (VSC) through Remote Portal?   Answer   Remote Portal's Remote Connect service allows connection to your devices through the Remote Portal with your client software, such as Video Security Client and Video Security App. Video Security Client & Video Security App allows customers to display live video, to replay recorded video from SD card or VRM based recorders and to perform a forensic search from remote through the cloud. To connect to Bosch IP cameras and Divar IP 5000/2000 through the cloud, the Customer needs to be added to the related Remote Connect service of every camera he wants to display.   Video Security Client   1. Download Video Security Client for Windows from https://downloadstore.boschsecurity.com > Apps 2. Launch Video Security Client on Windows OS 3. Click Bosch Remote Portal link   4. Click Add Account   5. Select Account type Bosch Remote Portal 6. Enter your Remote Portal user and password > click Add > your Divar IP’s and your configured groups appear like sites   7. Click the related hexagon to display the connected cameras (directly connected or through Divar IP)   8. Select a camera to display live video, playback or perform forensic search   Note: The Customer can see all devices where he is added to the related Remote Connect service.   Video Security App   1. Download Video Security App for iOS or Android from App Store / Google Play 2. Launch Video Security App on iOS or Android and tap Bosch Remote Portal link   3. Tap Add Account   4. Select Account type Bosch Remote Portal 5. Enter your Remote Portal user and password > tap Add   6. Then tap Done > your Divar IP’s and your configured groups appear like sites    7. Tap the related hexagon to display the connected cameras (directly connected or through Divar IP)   8. Select a camera to display live video, playback or perform forensic search.   Note: The Customer can see all devices where he is added to the related Remote Connect service.   Notes: For user role Administrator: All groups and devices are displayed as Sites in VSC For user role Technician: All unrestricted groups and devices, and all restricted groups and sites where the Technician is added to, are displayed as Sites in VSC For user role Customer: All devices are displayed where the Customer is added to Remote Connect Service. Please follow below articles how to add a Customer to Remote Connect service and how to add Technicians to groups and devices in Remote Portal: What are the configuration options for Bosch IP cameras in Remote Portal? > Chapter 3.1.1 How to organize your devices in Groups in Bosch Remote Portal?   What's New in Video Security 3.3 for Windows, Android and iOS? ... View more

Possible causes and solution(s)   Issue   Gmail account doesn’t work with AEC 2.1   Solution   Upgrade AEC firmware at least 2.1.9.5 and create an “App Password” in your Gmail account settings. See instructions below. Log in to Gmail Account. Go to Manage your account and then Security. Under "Signing in to Google," select App Passwords. You may need to sign in. If you don’t have this option, it might be because: A. 2-Step Verification is not set up for your account. B. 2-Step Verification is only set up for security keys. C. Your account is through work, school, or other organization. D. You turned on Advanced Protection Click “Select app” and choose the desired app, or click other to use a personalized app. Click generate.   In AEC go to System -> Network Settings.  Go to Email Server.  Enter all the SMTP server parameters and login information, hit save. Verify the SMTP server settings with Google. The password required is the “App Password” previously created in your Gmail account.   Note: The SMTP server settings shown above are current at the moment of this document’s creation.   ... View more