Bosch Building Technologies

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    Conference & Discussion

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    ‎04-06-2021 11:56 AM
    Description: The RESTful API of the CCS1000D is used in order to get a clear view of the state of the discussion devices’ microphones (amongst other things). However, when a Priority call is made, the other speakers still show as active even though they are muted in reality. Solution: This is actually as it' supposed to work. The reason the speakers still show as active is because they remain in the speaker list while the priority call comes through (in this case, the chairperson making an announcement overruling all other parties) is that in the system there’s a difference between speakers being muted and speakers being removed from the speaker list. In this case, after the priority call ends, the speakers are unmuted and can resume the discussion. It’s also possible to configure the system to stop all speakers and remove all waiting participants from the request list. If the system is setup in this way and the chairperson starts speaking, the system will indeed erase all other speakers and waiting speakers. The API can be used to create a custom interface. This means that logic can be added so the preferred outcome is created. In this case it means that the custom interface needs to poll for the speakers list but also needs to take in account that when a priority call comes through (also pollable) this means the others are muted. Using these two givens can then be used to for example change the icons of the speakers to a ‘muted’ state in the custom interface.
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    ‎07-21-2021 12:00 PM
    The Conference protocol is a platform-independent protocol which is based on Web-Socket technology to enable scalability of the DICENTIS system and it connects with the DICENTIS web server. This is a  small introduction   to test if the web socket is basically working and if the connection is right.
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    ‎04-06-2021 12:14 PM
    The Meeting Application does not provide all the options it did before and the application does not request any log-in credentials when first started and simply starts.
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    ‎04-06-2021 11:46 AM
    Trouble mixing and matching older & newer Dicentis cable assemblies, cables and connectors. The problem is usually that the cables and connectors do not fit together correctly or it's very hard to put them together.
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    ‎04-06-2021 12:23 PM
    Unexpected behaviour or no reaction of DCN-SW.
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    ‎04-06-2021 11:59 AM
    Setting up a new system with a Integrus transmitter. As soon as the Integrus transmitter is connected to the system all kinds of problems start occurring:
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    100% helpful (1/1)
    ‎04-06-2021 11:53 AM
    The request was to integrate an AMX NX-2200 with the CCU2. The appropriate licenses were installed, but the devices cannot communicate through the serial connection.
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    ‎04-06-2021 11:53 AM
    Audio is disrupted in a multi-CCU system, most likely after first install, re-install or reset of a multi-CCU system.
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    ‎04-06-2021 11:36 AM
    The APS in question was running on v1.12 and needed to be upgraded to v2.60 and any firmware updates would continually fail (even other intermediate versions). The below procedure is not specific to this update and can also be used for updating from other older versions.
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    ‎04-06-2021 11:33 AM
    Network Docent scans and visualizes the network environment and is giving simple insight into all devices and cable connections of a network based system. This Software can help you to identify network errors and find quick solutions to fix them. You even can extract an Network snapshot which is an important log file for the Technical Support.   In the next view step it will be explained how to create and extract these snapshots. 1) Open or install the Network Docent Open Network Docent Install Network Docent 2) Run the Network Docent 3) Export the Network snapshot
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    ‎04-06-2021 11:52 AM
    DCN-NG is set-up in a multi-PC environment, all required licenses are installed. When trying to connect to the server from the secondary PC, the Operator Application takes a long time to start and once it does, the screen is simply blank and the server icon mouse-over shows the application is disconnected. When pinging the server from the secondary PC, the ping goes through without issues.
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    ‎04-06-2021 11:37 AM
    Question Can a CCU be used in the same DCN-NG system as a CCU2 or CCUB2? Answer No, this is not possible. Mixing CCUs and CCU2/CCUB2s in a DCN-NG system is not supported. It’s also not possible to use a CCU as a spare unit in case of failure of a CCU2/CCUB2 in a DCN-NG system.
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    ‎04-06-2021 11:57 AM
    Symptoms: When a meeting is recorded and the recording software (either Meeting Recorder or Open Interface connection) is shut down, the microphone control mode switches to "Open", independent of what it was before.
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    ‎09-30-2021 05:01 PM
    For  some  reasons  it could be necessary that the the Technical Support needs this logging to analyze what could cause the trouble. This guide will help you to get through . This topic can as well be found in the Configuration Manual of Dicentis wireless page 34. DICENTIS_Configuration_Manual   Preconditions:   You need at least a user with access right: Configure Logging export is not available for tablets. The log file can only store about 1200 lines! That means you need to extract the logging after the error or symptoms occurred before the system overrides the logging line.  It may be to late if you extract the logging after some days.  
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    Tuesday
    To send or receive a multicast Dante stream for example from different languages it will require some DCNM-LDANTE licenses but if you only need it for import and export audio signals the DCNM-LSYS includes already one channel (floor).
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    ‎04-06-2021 12:17 PM
    A DCN-NG system is installed with a DCN-WAP but needs to be expanded and an extra WAP needs to be added. Is this possible?
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    ‎04-06-2021 11:58 AM
    A participant who uses a seat with Priority permissions set was not able to use the Priority button and interrupt other participants in the meeting.
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    100% helpful (1/1)
    ‎06-29-2021 03:21 PM
    There could happen some occurrence were you should return your Dicentis wired license. Reasons can be for example a hardware error, Windows software problems or an Windows upgrade of the Dicentis server etc… 
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    ‎04-06-2021 11:56 AM
    Product(s) affected: DCN-NG systems with master & slave CCU set-up Version(s): all Problem description: A DCN-NG system will be installed in a building which uses different VLANs for different floors in the building. They want to be able to have interpreters on one floor (in one VLAN) and the rest of the system on another floor (in another VLAN). To this end they have connected their Master CCU to another VLAN than their Slave CCU. This set-up does not work. Question is; should this work and if not, why not? Solution: This cannot work in a DCN-NG system because of the way the system is designed. The communication between the CCU’s, at start-up of the system, uses broadcast messages which are not routed by network devices. These messages have a time-to-live (TTL) of 1, which means that once they attempt to cross into another (V)LAN, the messages are not propagated by the routing (L3) switch. The reason is that the TTL of the packet is decreased every time it traverses from one network to another. When the TTL’s value reaches 0, the packet is dropped by the routing device. Therefore, the broadcast packet will never reach the other CCU, resulting in error messages like “No Master CCU” on the Slave CCU. Therefore the system should be installed on the same (V)LAN. This usually does not pose any technical problems as (V)LANs can be distributed over multiple network devices without issue, it’s just that the predictability of where a device is physically located is less in this instance.
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    100% helpful (1/1)
    ‎07-21-2021 07:48 AM
    After upgrading to DICENTIS Conference system 3.60, TLS1.0 is disabled for security reasons,  and TLS1.2 is enabled. Since the Multimedia device does not support TLS1.2, it does not  show logo and participant images anymore.
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