If accidentally a wrong country code is chosen during setup, there is no other way to change it in except for re-doing the setup, which in effect erases all prior changes made to the configuration. This article describes a way to set the country code without having to re-run the setup completely.
If RSTP is not enabled in an looped system packets will loop infinitely exhausting all available bandwidth and could cause an overflow of MAC address tables.
In the end it will result in a broadcast storm and breakdown of the entire network.
The RESTful API of the CCS1000D is used in order to get a clear view of the state of the discussion devices’ microphones (amongst other things). However, when a Priority call is made, the other speakers still show as active even though they are muted in reality.
This is actually as it' supposed to work. The reason the speakers still show as active is because they remain in the speaker list while the priority call comes through (in this case, the chairperson making an announcement overruling all other parties) is that in the system there’s a difference between speakers being muted and speakers being removed from the speaker list.
In this case, after the priority call ends, the speakers are unmuted and can resume the discussion.
It’s also possible to configure the system to stop all speakers and remove all waiting participants from the request list. If the system is setup in this way and the chairperson starts speaking, the system will indeed erase all other speakers and waiting speakers.
The API can be used to create a custom interface. This means that logic can be added so the preferred outcome is created. In this case it means that the custom interface needs to poll for the speakers list but also needs to take in account that when a priority call comes through (also pollable) this means the others are muted. Using these two givens can then be used to for example change the icons of the speakers to a ‘muted’ state in the custom interface.
When upgrading from a previous DICENTIS version that supports DANTE (V2.20 – V3.00) to the latest version 3.10, the following problem will occur; The DICENTIS system is not visible anymore in the Audinate’s DANTE controller software, where it was visible before the upgrade.
Especially when using large databases it is advisable to make a backup occasionally in case something goes wrong. The manual describes ways to backup, restore and update the database quickly. This document describes how to use these options and when and also an alternative way for older versions.
In order to change the layout, the StyleSheet needs to be changed. Default it is located in C:\ProgramData\Bosch\DICENTIS\VotingResult.xslt, this file can be opened in any text editor, Notepad++ is recommended as it is very versatile.
Network Docent scans and visualizes the network environment and is giving simple insight into all devices and cable connections of a network based system. This Software can help you to identify network errors and find quick solutions to fix them. You even can extract an Network snapshot which is an important log file for the Technical Support.
After upgrading to DICENTIS Conference system 3.60, TLS1.0 is disabled for security reasons, and TLS1.2 is enabled. Since the Multimedia device does not support TLS1.2, it does not show logo and participant images anymore.
The DICENTIS cannot handle more than one enabled NIC at the same time and this could lead that it choose the wrong NIC and interrupts the system.
This will be specially important if you use your own Server. To solve this problem it is necessary to precisely define the DICENTIS NIC.
These next few steps will show you how to do that.
In some cases it could be necessary that you need to maintain the Microsoft SQL database which DICENTIS is using to save participants, user, seats and settings.
In the next steps I will explain some of the basics commands.
If you are facing unknown problems with your DICENTIS wired system and you need advice from the technical support they will ask for a lot of different information.
For that reason this little program was created to make the extraction of all needed log files, system settings and other data more easily.
In order to add authorizations to an existing license, the current license key is required as well as the new authorization numbers.
How to find this key is detailed in another article:
How to find the license key loaded in a DCN-CCU2
Follow the next steps for adding the new authorizations:
Go to https://license.boschsecurity.com
Fill in the CCU's Serial Number and CHK:
Enter the current license key (this is found on the license key document received after activating the previous authorization numbers).
In the following windows the license information is shown and it's possible to add additional authorization numbers.
If multiple authorization numbers need to be added, choose "Next Authorization"
If all authorization numbers are added, choose "Finish register"
Next window will give the opportunity to register a spare CCU if applicable.
A last verification is done in the next window, if things need to be changed, the process goes back to step 4.
The license key with all information is shown on the next page. Note that the Print button doesn't work in all browsers, for this refer to "Printing the License Key document to PDF"
Upload the license key into your CCU or NCO. The Bosch ‘download and license tool’ is to be used to upload your license into a CCU2.
Symptoms: When a meeting is recorded and the recording software (either Meeting Recorder or Open Interface connection) is shut down, the microphone control mode switches to "Open", independent of what it was before.