Bosch Building Technologies

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    Conference & Discussion

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    ‎06-28-2019 10:40 AM
    Time and date are set manually on the WAP. Once a month, the time needs to be set again as time drifts over time.
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    ‎06-20-2019 09:50 AM
    In order to change the layout, the StyleSheet needs to be changed. Default it is located in C:\ProgramData\Bosch\DICENTIS\VotingResult.xslt, this file can be opened in any text editor, Notepad++ is recommended as it is very versatile.
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    ‎06-28-2019 11:06 AM
    If accidentally a wrong country code is chosen during setup, there is no other way to change it in except for re-doing the setup, which in effect erases all prior  changes made to the configuration. This article describes a way to set the country code without having to re-run the setup completely.
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    ‎06-06-2019 11:40 AM
    A participant who uses a seat with Priority permissions set was not able to use the Priority button and interrupt other participants in the meeting.
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    ‎06-27-2019 10:59 AM
    Unexpected behaviour or no reaction of DCN-SW.
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    ‎06-24-2019 11:37 AM
    The request was to integrate an AMX NX-2200 with the CCU2. The appropriate licenses were installed, but the devices cannot communicate through the serial connection.
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    ‎06-20-2019 10:15 AM
    The Meeting Application does not provide all the options it did before and the application does not request any log-in credentials when first started and simply starts.
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    ‎06-24-2019 01:16 PM
    Symptoms: When a meeting is recorded and the recording software (either Meeting Recorder or Open Interface connection) is shut down, the microphone control mode switches to "Open", independent of what it was before.
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    ‎06-21-2019 12:00 PM
    Description: The RESTful API of the CCS1000D is used in order to get a clear view of the state of the discussion devices’ microphones (amongst other things). However, when a Priority call is made, the other speakers still show as active even though they are muted in reality. Solution: This is actually as it' supposed to work. The reason the speakers still show as active is because they remain in the speaker list while the priority call comes through (in this case, the chairperson making an announcement overruling all other parties) is that in the system there’s a difference between speakers being muted and speakers being removed from the speaker list. In this case, after the priority call ends, the speakers are unmuted and can resume the discussion. It’s also possible to configure the system to stop all speakers and remove all waiting participants from the request list. If the system is setup in this way and the chairperson starts speaking, the system will indeed erase all other speakers and waiting speakers. The API can be used to create a custom interface. This means that logic can be added so the preferred outcome is created. In this case it means that the custom interface needs to poll for the speakers list but also needs to take in account that when a priority call comes through (also pollable) this means the others are muted. Using these two givens can then be used to for example change the icons of the speakers to a ‘muted’ state in the custom interface.
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    ‎06-24-2019 10:59 AM
    Setting up a new system with a Integrus transmitter. As soon as the Integrus transmitter is connected to the system all kinds of problems start occurring:
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    ‎06-25-2019 11:33 AM
    Product(s) affected: DCN-NG systems with master & slave CCU set-up Version(s): all Problem description: A DCN-NG system will be installed in a building which uses different VLANs for different floors in the building. They want to be able to have interpreters on one floor (in one VLAN) and the rest of the system on another floor (in another VLAN). To this end they have connected their Master CCU to another VLAN than their Slave CCU. This set-up does not work. Question is; should this work and if not, why not? Solution: This cannot work in a DCN-NG system because of the way the system is designed. The communication between the CCU’s, at start-up of the system, uses broadcast messages which are not routed by network devices. These messages have a time-to-live (TTL) of 1, which means that once they attempt to cross into another (V)LAN, the messages are not propagated by the routing (L3) switch. The reason is that the TTL of the packet is decreased every time it traverses from one network to another. When the TTL’s value reaches 0, the packet is dropped by the routing device. Therefore, the broadcast packet will never reach the other CCU, resulting in error messages like “No Master CCU” on the Slave CCU. Therefore the system should be installed on the same (V)LAN. This usually does not pose any technical problems as (V)LANs can be distributed over multiple network devices without issue, it’s just that the predictability of where a device is physically located is less in this instance.
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    ‎06-24-2019 11:28 AM
    DCN-NG is set-up in a multi-PC environment, all required licenses are installed. When trying to connect to the server from the secondary PC, the Operator Application takes a long time to start and once it does, the screen is simply blank and the server icon mouse-over shows the application is disconnected. When pinging the server from the secondary PC, the ping goes through without issues.
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    ‎08-29-2019 02:18 PM
    Especially when using large databases it is advisable to make a backup occasionally in case something goes wrong. The manual describes ways to backup, restore and update the database quickly. This document describes how to use these options and when and also an alternative way for older versions.
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    ‎06-24-2019 10:54 AM
    A DCN-NG system is installed with a DCN-WAP but needs to be expanded and an extra WAP needs to be added. Is this possible?
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    ‎11-22-2019 03:28 PM
    Symptoms Connection between DCN server and operator client will disconnect. This is occuring when using windows 10 PC's with SSD-disks. Diagnosis After restart of the DCN services it will work for a while. Also windows 10 has the 'fast startup' option enabled. This option will store settings and running services to have a fast startup. Because of this our services will start to fast and are not properly connected to the other services. And the use of SSD-disk in the server PC can cause a start up that is to fast for the services. Solution  In windows 10 there is the option enabled to store some services when the system has been shut down and start up again. This can cause problems with our services: 1: disable fast start-up option in the win 10 PC: go to the control panel of windows then go to 'power options' then click on 'choose what the power buttons do' then click on 'Change settings that are currently unavailable' then disable 'Turn on fast startup' Also the use of an SSD disk in the server PC can cause some startup problems with our DCN-NG software. You can fix this by doing the following: go to the services right-click on 'DCN-SW Server' click on 'Properties' Change startup type to 'Automatic (Delayed start)' Now restart the PC and test with these settings.  
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    ‎01-10-2020 10:37 AM
    Symptoms When trying to open the API demonstrator it will not open the demonstrator. In version 3.11 it works but in 3.20 it will not. Solution Run the DCNM setup again and make sure that the option ‘(Default) Bosch DICENTIS API’ is also enabled. Complete the installation and restart the PC.
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