Bosch Building Technologies

    cancel
    Showing results for 
    Search instead for 
    Did you mean: 

    Conference & Discussion

    Sort by:
    ‎04-06-2021 12:13 PM
    If the document with the license key for DCN-NG was lost, there is still a way to find the license key currently loaded in a DCN-CCU2, this article shows how.
    View full article
    ‎04-06-2021 12:00 PM
    To use the software modules, the software needs to be licensed. In order to receive licenses for the software, the keys need to be registered online.
    View full article
    ‎07-16-2021 12:27 PM
    Downloading firmware over the serial cable can be tricky, this document gives further information on the required equipment and settings for the serial connection and the system.
    View full article
    ‎04-06-2021 11:39 AM
    System setup with multiple cameras and a supported multiviewer: Orange: Ethernet connections, red: audio or video connections, blue: HD-SDI Follow the manuals for the multi-viewers. They can be found at their manufacturer’s websites: TvOne Corio Matrix Mini User Manual Kramer MV 6 User Manual Make sure that to get this setup to work, both the multi-viewer and the CCS1000D Control Unit should be in the same VLAN/subnet. Also, use the correct port to connect to the multiviewer: TvOne Corio Matrix Mini; port 10001, example: http://192.168.1.2:100001 Kramer MV 6; port 5000, example: http://192.168.1.2:5000
    View full article
    ‎04-06-2021 11:55 AM
    In order to integrate 3 rd party software with the DCN-NG system, there are 3 different integration options: Open Interface (OI) Application Programming Interface (API) Streaming Meeting Data (SMD)
    View full article
    ‎04-06-2021 11:54 AM
    Time and date are set manually on the WAP. Once a month, the time needs to be set again as time drifts over time.
    View full article
    ‎04-06-2021 12:17 PM
    Click the Licensing button to open the Licensing page. Licensing is only required when you purchase software licenses. The Licensing page provides you with an overview of the activated licenses. Activate a license: To activate software you need to have an activation ID which was send by email after purchasing the software license. Activation requires a USB memory stick and any PC connected to the internet. Note 1: License activation is not supported for tablets. Note 2: While the same licenses are used by Dicentis Wired, the process to activate them on the Dicentis Wireless system are different, so please follow the below steps to activate the licenses on Dicentis Wireless. Insert the USB memory stick into the PC connected to the Wireless Access Point (DCNM‑WAP). Click the Add license button. Enter all required Customer information and Activation ID, click the Add license button and then the Activate button. Note: You can add more than one Activation ID. When all activation IDs are added, click the Activate button. A “save as“ dialog is shown. Save the “request file“ to your USB memory stick.  Go to the website https://licensing.boschsecurity.com using a PC/Laptop which is connected to the internet, and login. If you do not have a username, contact your local Bosch representative to acquire an account. Go to “manage license” and upload the “request file” from the USB memory stick. Save the “response file“ to your USB memory stick. In the DICENTIS web browser interface application, click the  Process response message button. Select the correct response file from the USB memory stick, and then click “Open”. Now the license is activated. New functionality is added and can be used by the system.
    View full article
    ‎04-26-2021 10:02 AM
    If you are facing problems with the API to construct your own synoptic view you can take a look at the RESTful API test page as well as Synoptic control example. It is recommended not to use wireless connectivity for 3rd party REST API usage. REST API data traffic will be distributed on the same channel as the audio. It is preferable to use the long-polling method. Do not use the normal polling method as this generates a lot of traffic, which might decrease the performance of the wireless connection.
    View full article
    ‎04-06-2021 11:58 AM
    DCN-NG Database Backup Note the name of the database files that need to be backed up. To check what those files are called, open the “Bosch DCN Conference Software Server Console” from the Windows notification area and note the name of the active database. Shut down all DCN-NG-related programs like ‘DCN-SW Operator Application’ and ‘DCN-SW Configuration Application’. Stop the DCN-NG service; Press the Windows button and search for ‘Services’ Open the Windows Services window Select the service called ‘DCN-SW Server (DCNNG) Right click and choose ‘Stop’. Still in the Services window, stop the services ‘SQL Server (SQLEXPRESS)’ and ‘SQL Server VSS Writer’ in the same way as outlined above. Open the folder that contains the DCN-NG database. On Windows 7 and 10, it’s located by default at “C:\Program Files\Microsoft SQL Server\[MS SQL Express version]\MSSQL\data”. Replace the line between [] with the right name, this can change. Right now it’s ‘MSSQL10_50.SQLEXPRESS’ Make sure that the user that is logged in is able to read/write from/to this folder. If this is not the case, the following step will not work. It’s possible to change permissions to folders for users within Windows, but that’s outside the scope of this document. Logging in to the server with an administrator account should be sufficient. Copy the right files to a safe location – make sure to copy both the file with extension ‘mdf’ as well as with the extension ‘ldf’.   DCN-NG Database Recovery Short version: simply follow the backup steps, but copy the files back to the database folder. Shut down all DCN-NG-related programs like ‘DCN-SW Operator Application’ and ‘DCN-SW Configuration Application’. Stop the DCN-NG service; Press the Windows button and search for ‘Services’ Open the Windows Services window Select the service called ‘DCN-SW Server (DCNNG)’ Right-click and choose ‘Stop’. Still in the Services window, stop the services ‘SQL Server (SQLEXPRESS)’ and ‘SQL Server VSS Writer’ in the same way as outlined above. Open the folder that contains the DCN-NG database. On Windows 7 and 10, it’s located by default at “C:\Program Files\Microsoft SQL Server\[MS SQL Express version]\MSSQL\data”. Replace the line between [] with the right name, this can change. Right now it’s ‘MSSQL10_50.SQLEXPRESS’ Make sure that the user that is logged in is able to read/write from/to this folder. If this is not the case, the following step will not work. It’s possible to change permissions to folders for users within Windows, but that’s outside the scope of this document. Logging in to the server with an administrator account should be sufficient. Copy the right files back to the database folder  – make sure to copy both the file with extension ‘mdf’ as well as with the extension ‘ldf’. Start all services once more; ‘DCN-SW Server (DCNNG)’, ‘SQL Server (SQLEXPRESS)’ and ‘SQL Server VSS Writer’. Run the ‘Repair’ function from the DCN-SW installation package. The Repair Wizard will run through the procedure of creating a new database or selecting an already existing one. Choose the existing database; If the repair process is successful, the following window will be shown: The “Bosch DCN Conference Software Server Console” from the Windows notification area will show the system is running correctly:
    View full article
    ‎04-06-2021 11:38 AM
    When upgrading from a previous DICENTIS version that supports DANTE (V2.20 – V3.00) to the latest version 3.10, the following problem will occur; The DICENTIS system is not visible anymore in the Audinate’s DANTE controller software, where it was visible before the upgrade.
    View full article
    ‎04-06-2021 11:36 AM
    The time on the MMD2's is not the same as the time on the Server PC/Meeting Application and will drift further away over time.
    View full article
    ‎04-06-2021 11:45 AM
    When using a fixed IP addresses in a multi-subnet Dicentis system, certain settings need to be made for the system to function well. If the settings are not made correctly, the system can stop functioning & disconnect from the server.
    View full article
    ‎04-26-2021 08:24 AM
    If accidentally a wrong country code is chosen during setup, there is no other way to change it in except for re-doing the setup, which in effect erases all prior  changes made to the configuration. This article describes a way to set the country code without having to re-run the setup completely.
    View full article
    ‎04-06-2021 11:49 AM
    Question I have a custom DB9 cable that uses pins 2,3 & 5. Can I use this for serial communication from the PC to the (W)CCU? Answer No. You will need a full 9-pin null cable, since the (W)CCU communication on multiple pins. Details on the RS232 connector can be found in theInstallation and User Instructions manual for version 3.1x found on the DCN-NG software ISO.
    View full article
    ‎04-06-2021 11:35 AM
    In order to add authorizations to an existing license, the current license key is required as well as the new authorization numbers. How to find this key is detailed in another article: How to find the license key loaded in a DCN-CCU2 Follow the next steps for adding the new authorizations: Go to https://license.boschsecurity.com Fill in the CCU's Serial Number and CHK: Enter the current license key (this is found on the license key document received after activating the previous authorization numbers). In the following windows the license information is shown and it's possible to add additional authorization numbers. If multiple authorization numbers need to be added, choose "Next Authorization" If all authorization numbers are added, choose "Finish register" Next window will give the opportunity to register a spare CCU if applicable. A last verification is done in the next window, if things need to be changed, the process goes back to step 4. The license key with all information is shown on the next page. Note that the Print button doesn't work in all browsers, for this refer to "Printing the License Key document to PDF" Upload the license key into your CCU or NCO. The Bosch ‘download and license tool’ is to be used to upload your license into a CCU2.
    View full article
    ‎04-06-2021 11:46 AM
    Trouble mixing and matching older & newer Dicentis cable assemblies, cables and connectors. The problem is usually that the cables and connectors do not fit together correctly or it's very hard to put them together.
    View full article
    ‎04-06-2021 11:49 AM
    In order to change the layout, the StyleSheet needs to be changed. Default it is located in C:\ProgramData\Bosch\DICENTIS\VotingResult.xslt, this file can be opened in any text editor, Notepad++ is recommended as it is very versatile.
    View full article
    ‎04-06-2021 12:25 PM
    Symptoms Connection between DCN server and operator client will disconnect. This is occuring when using windows 10 PC's with SSD-disks. Diagnosis After restart of the DCN services it will work for a while. Also windows 10 has the 'fast startup' option enabled. This option will store settings and running services to have a fast startup. Because of this our services will start to fast and are not properly connected to the other services. And the use of SSD-disk in the server PC can cause a start up that is to fast for the services. Solution  In windows 10 there is the option enabled to store some services when the system has been shut down and start up again. This can cause problems with our services: 1: disable fast start-up option in the win 10 PC: go to the control panel of windows then go to 'power options' then click on 'choose what the power buttons do' then click on 'Change settings that are currently unavailable' then disable 'Turn on fast startup' Also the use of an SSD disk in the server PC can cause some startup problems with our DCN-NG software. You can fix this by doing the following: go to the services right-click on 'DCN-SW Server' click on 'Properties' Change startup type to 'Automatic (Delayed start)' Now restart the PC and test with these settings.  
    View full article
    ‎04-06-2021 12:23 PM
    Unexpected behaviour or no reaction of DCN-SW.
    View full article
    ‎04-06-2021 11:53 AM
    Audio is disrupted in a multi-CCU system, most likely after first install, re-install or reset of a multi-CCU system.
    View full article
    Icon--AD-black-48x48Icon--address-consumer-data-black-48x48Icon--appointment-black-48x48Icon--back-left-black-48x48Icon--calendar-black-48x48Icon--center-alignedIcon--Checkbox-checkIcon--clock-black-48x48Icon--close-black-48x48Icon--compare-black-48x48Icon--confirmation-black-48x48Icon--dealer-details-black-48x48Icon--delete-black-48x48Icon--delivery-black-48x48Icon--down-black-48x48Icon--download-black-48x48Ic-OverlayAlertIcon--externallink-black-48x48Icon-Filledforward-right_adjustedIcon--grid-view-black-48x48IC_gd_Check-Circle170821_Icons_Community170823_Bosch_Icons170823_Bosch_Icons170821_Icons_CommunityIC-logout170821_Icons_Community170825_Bosch_Icons170821_Icons_CommunityIC-shopping-cart2170821_Icons_CommunityIC-upIC_UserIcon--imageIcon--info-i-black-48x48Icon--left-alignedIcon--Less-minimize-black-48x48Icon-FilledIcon--List-Check-grennIcon--List-Check-blackIcon--List-Cross-blackIcon--list-view-mobile-black-48x48Icon--list-view-black-48x48Icon--More-Maximize-black-48x48Icon--my-product-black-48x48Icon--newsletter-black-48x48Icon--payment-black-48x48Icon--print-black-48x48Icon--promotion-black-48x48Icon--registration-black-48x48Icon--Reset-black-48x48Icon--right-alignedshare-circle1Icon--share-black-48x48Icon--shopping-bag-black-48x48Icon-shopping-cartIcon--start-play-black-48x48Icon--store-locator-black-48x48Ic-OverlayAlertIcon--summary-black-48x48tumblrIcon-FilledvineIc-OverlayAlertwhishlist