If RSTP is not enabled in an looped system packets will loop infinitely exhausting all available bandwidth and could cause an overflow of MAC address tables.
In the end it will result in a broadcast storm and breakdown of the entire network.
When using a fixed IP addresses in a multi-subnet Dicentis system, certain settings need to be made for the system to function well. If the settings are not made correctly, the system can stop functioning & disconnect from the server.
For some reasons it could be necessary that the the Technical Support needs this logging to analyze what could cause the trouble. This guide will help you to get through . This topic can as well be found in the Configuration Manual of Dicentis wireless page 34.
You need at least a user with access right: Configure
Logging export is not available for tablets.
The log file can only store about 1200 lines! That means you need to extract the logging after the error or symptoms occurred before the system overrides the logging line. It may be to late if you extract the logging after some days.
After upgrading to DICENTIS Conference system 3.60, TLS1.0 is disabled for security reasons, and TLS1.2 is enabled. Since the Multimedia device does not support TLS1.2, it does not show logo and participant images anymore.
The RESTful API of the CCS1000D is used in order to get a clear view of the state of the discussion devices’ microphones (amongst other things). However, when a Priority call is made, the other speakers still show as active even though they are muted in reality.
This is actually as it' supposed to work. The reason the speakers still show as active is because they remain in the speaker list while the priority call comes through (in this case, the chairperson making an announcement overruling all other parties) is that in the system there’s a difference between speakers being muted and speakers being removed from the speaker list.
In this case, after the priority call ends, the speakers are unmuted and can resume the discussion.
It’s also possible to configure the system to stop all speakers and remove all waiting participants from the request list. If the system is setup in this way and the chairperson starts speaking, the system will indeed erase all other speakers and waiting speakers.
The API can be used to create a custom interface. This means that logic can be added so the preferred outcome is created. In this case it means that the custom interface needs to poll for the speakers list but also needs to take in account that when a priority call comes through (also pollable) this means the others are muted. Using these two givens can then be used to for example change the icons of the speakers to a ‘muted’ state in the custom interface.
Network Docent scans and visualizes the network environment and is giving simple insight into all devices and cable connections of a network based system. This Software can help you to identify network errors and find quick solutions to fix them. You even can extract an Network snapshot which is an important log file for the Technical Support.
In order to add authorizations to an existing license, the current license key is required as well as the new authorization numbers.
How to find this key is detailed in another article:
How to find the license key loaded in a DCN-CCU2
Follow the next steps for adding the new authorizations:
Go to https://license.boschsecurity.com
Fill in the CCU's Serial Number and CHK:
Enter the current license key (this is found on the license key document received after activating the previous authorization numbers).
In the following windows the license information is shown and it's possible to add additional authorization numbers.
If multiple authorization numbers need to be added, choose "Next Authorization"
If all authorization numbers are added, choose "Finish register"
Next window will give the opportunity to register a spare CCU if applicable.
A last verification is done in the next window, if things need to be changed, the process goes back to step 4.
The license key with all information is shown on the next page. Note that the Print button doesn't work in all browsers, for this refer to "Printing the License Key document to PDF"
Upload the license key into your CCU or NCO. The Bosch ‘download and license tool’ is to be used to upload your license into a CCU2.
If you are facing unknown problems with your DICENTIS wired system and you need advice from the technical support they will ask for a lot of different information.
For that reason this little program was created to make the extraction of all needed log files, system settings and other data more easily.
In some cases it could be necessary that you need to maintain the Microsoft SQL database which DICENTIS is using to save participants, user, seats and settings.
In the next steps I will explain some of the basics commands.
Can a CCU be used in the same DCN-NG system as a CCU2 or CCUB2?
No, this is not possible. Mixing CCUs and CCU2/CCUB2s in a DCN-NG system is not supported.
It’s also not possible to use a CCU as a spare unit in case of failure of a CCU2/CCUB2 in a DCN-NG system.
The DetectDevices script was developed to give a fast feedback on connection problems or any other failure within the DICENTIS wired system. It will simulate a device and give out an advanced log file which can be used to track sporadic or normal connection problems. The technical support will provide this tool to get a deeper look into some issues if needed.
The DICENTIS cannot handle more than one enabled NIC at the same time and this could lead that it choose the wrong NIC and interrupts the system.
This will be specially important if you use your own Server. To solve this problem it is necessary to precisely define the DICENTIS NIC.
These next few steps will show you how to do that.
The DICENTIS Server has a own log file system which is working in the back ground and is called LogDump.
If something went wrong during the operation it will be reported in there. In many times this is a good tool for error analysis as well as fault detection and will often requested by the Technical Support for pre-analysis.
In the next Step-by-step guide it will be shown how to extract the LogDump file form DICENTIS Conference System.