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Possible causes and solution(s)   Causes   Un-valid UEFI combination for secure boot: Workstation OS re-installed: Windows 10 LTSC 2021 and Nvidia driver: issue with black screen (workstation does not boot up). The secure boot does not recognize this as a valid UEFI combination of OS & video board and blocks the booting.   Solution   Uncheck the secure boot: workstation boots up, and there will be no issue with display; the NVIDIA Windows 10 Pro driver works fine under Windows 10 LTSC.   On clean (new) workstation: Remove NVIDIA card Install Windows 10 2021 LTSC + updates + reboots Install HP updates firmware/BIOS + reboot At startup-up <ESC> to enter BIOS: Uncheck Secure boot Shutdown PC Install NVIDIA card and connect monitor (DP cable)   When installing the A4000 card: Disable these below Power management options in BIOS setup: Runtime Power Management Extended Idle Power States S4/S5 Maximum Power Savings PCI Express Power Management SATA Power Management Boot options Disable *Fast Boot Secure boot options: Enable Secure boot After these changes the workstation boots up with Secure Boot enabled and A4000 card installed. BIOS is reachable after restart/shutdown/power-on   HP Desktop PCs - Computer Does not Start After Installing a Video Card (Windows 10, 8 )   ... View more

In this article you will find all the steps of the process to recover the DIVAR IP AIO 4000 or 6000 to factory defaults. We will go through the following steps:   Step-by-step guide   Booting the device (into System Management Utility) Running a System Recovery (Back to factory defaults) Setup Microsoft Windows Server IoT 2022 for Storage Workgroup Software selection (Installing DIVAR IP System Manager) Operation Mode selection (Using DIVAR IP System Manager) - BVMS *If BVMS operation mode is selected in step 5, the device will boot into BVMS desktop and will be ready for the initial configuration   1. Booting the device (into System Management Utility)   1. Turn on the unit and press F7 during the BIOS power-on-self-test to enter Windows PE.   2. Choose the highlighted option Windows PreInstallation Environment   The System Management Utility will be displayed:   2. Running a System Recovery (Back to factory defaults)     1. Choose System factory default   2. Read the warning message and confirm the selected option by clicking OK   The Factory Setup script will now run, first formatting the system and then re-imaging the OS partition. This part of the process takes approximately 10 minutes, with the full process of re-installation taking approximately 30 minutes.   3. After the recovery process is complete, confirm the system restart. The system restarts and setup routines are performed.   3. Setup Microsoft Windows Server IoT 2022 for Storage Workgroup   When the device is rebooted after recovery, it will run the standard boot process. Now, we will go through the Windows setup process. 1. Select the desired language for the setup   2. Select the region → this will determine the Windows regional settings 3. Click Next to continue and read the license terms on the next page then click Accept Windows will boot, several scripts will run. After this, the system will reboot automatically. No input is required at this point of the process.   4. After reboot, a password for the Windows admin user (BVRAdmin) needs to be configured:   Make sure to create a secure password and store it in a safe location. 💡 The password should contain minimum 14 characters: at least one upper case letter at least one lower case letter at least one digit   4. Software selection (Installing DIVAR IP System Manager)   The software selection screen will be displayed. Here you can select the System Manager installation file. On this system, one file is available.   Note: If multiple files are available, select the desired version.  The file can be selected by simply pressing the button on screen, or by browsing the directories as below:   1. Select the DIVAR IP System Manager .exe file > Read & Accept the EULA   System Manager will now be installed and the system will reboot afterwards.   2. Press CTRL+ALT+DEL to log in to Windows with the previously created password    Microsoft Edge browser will automatically boot up and start the System Manager   5. Operation Mode selection (Using DIVAR IP System Manager) - BVMS   🚩The latest software and upgrade packages can be downloaded from Download Store   1. We will now choose the BVMS Operation mode, select the version you want (currently 11.1.1 available) and click Next *Updates of BVMS are possible after installation, using System Manager   2. Read and accept the BVMS license agreement, then click Install   Note: In some cases, a reboot may occur during installation, but the installation will continue unattended The full BVMS installation takes roughly 20 minutes to complete.   When complete, the device will reboot and will boot into BVMS Desktop, from which the essential BVMS programs can be started:   🚩 In order to log into Windows from here, press CTRL+ALT+DEL, then click Switch User and immediately press and hold the SHIFT key   DIVAR IP all-in-one 4000, 6000, 7000 3rd gen - Initial Configuration ... View more

Causes   When a customer is using prepositions with a Privacy Mask(s), and also using the Freeze Frame feature. While cycling TO or FROM the preposition(s) with Privacy Mask(s), Freeze Frame will not work. The camera's image will show the camera pan to the preposition. While cycling between prepositions without Privacy Masks, Freeze Frame will work. The camera's image will freeze until the pan is complete then display the proposition. Platforms affected CPP4 CPP7.3 CPP13 Video, showing the behavior   Solution   This is a known design limitation and has always been present in the mentioned platforms. There are also no plans to correct this behavior. At time of writing (jan-2023) the user manuals may not clearly state this limitation, manual enhancement is in progress. Manuals of older platforms with same limitation may not be enhanced, and will rely on this KB article. ... View more

Question   How is the procedure of Azena Licenses if you have to swap your Bosch camera?   Answer   Once installed and licensed, an application can also be uninstalled from the camera. In this case, the license is being returned to the license pool. It can then be installed on another device. Please note: no return option is possible for the *complete offline use case. Therefore, you need to contact the Azena support in order to return application licenses to the cloud. *offline environment - the cameras do not have any kind of access to the public Internet network and/or are in a restricted VPN network environment. 🛈 Please refer to this article for more details: Uninstalling an application from the camera   How to connect a Bosch INTEOX camera to S&ST using Configuration Manager?  How to deploy 3rd party Apps with an offline system (INTEOX) using Configuration Manager? ... View more

Overview: 1. General 2. Supported DIVAR IPs 3. Prerequisites 4. Inventory Management 5. Update Management 6. Health Monitoring 7. Licensing 8. Video Access 9. Miscellaneous   General   Question Is Remote System Management compatible with standalone BVMS deployments (without DIVAR IP)? Answer Not at this time.   Question Can I download BVMS or other log files? Answer Not at this time.   Question Will I need to register / connect every device individually to Remote Portal? Answer You can register / connect the entire video system (DIVAR IP + cameras) in one go from the web interface of the DIVAR IP System Manager 2.x service.   Question Are cameras integrated via Video Streaming Gateway (VSG) supported? Answer Yes. Also these cameras will appear in Remote Portal but with limited functional scope.   Question What is the difference between DIVAR IP System Manager and Remote System Management? Answer DIVAR IP System Manager is a software service running locally on the DIVAR IP unit. It is used to setup the DIVAR IP and to optionally connect it to Remote Portal. Remote System Management is a cloud service offered via Remote Portal. In essence, DIVAR IP System Manager, among other things, enables the use of the Remote System Management cloud service.   Supported DIVAR IPs   Question Which DIVAR IPs are supported at the moment? Answer DIVAR IP all-in-one 4000, 6000, and 7000 (73). Prerequisite is to have DIVAR IP System Manager 2.0 installed on the DIVAR IP. With the release of DIVAR IP System Manager 2.1, we added the support for DIVAR IP all-in-one 5000 (DIP-52xx) as well as DIVAR IP all-in-one 7000 (DIP-72xx).   Question Which DIVAR IP operating modes are supported? Answer All three operating modes are supported - BVMS, VRM and iSCSI.   Question Do you support distributed systems? Answer The solution as well as the current licensing scheme supports all operating modes. It is thus possible to combine a DIVAR IP that runs in BVMS mode with additional DIVAR IPs running in any of the other two operating modes. Each DIVAR IP hereby connects individually to Remote Portal, where they can be grouped accordingly.   Prerequisites   Question What are the minimum bandwidth requirements? Answer Please refer to the system requirements defined in the latest Service Description in the product catalog.   Question Do the cameras need to have internet access as well? Answer No. It is sufficient that the DIVAR IP has internet access. The cameras are technically never connected to Remote Portal but only communicate locally to the DIVAR IP which manages the communication towards and from the Remote Portal.   Question How do I register my DIVAR IP in Remote Portal? Answer Please refer to the Application Note "DIVAR IP all-in-one Remote Portal connectivity", which can be found in the product catalog or the latest training in our Academy. Alternatively, we also have a YouTube playlist covering the entire journey from setting up the DIVAR IP to using the Remote System Management service.   Inventory Management   Question Can I generate Inventory Reports for multiple systems at once? Answer Yes.   Update Management   Question Are Windows operating system updates supported? Answer We only show the installed Windows version in Remote Portal. For updates of the operating system we recommend using Windows Server Update Services (WSUS).   Question Is it possible to update clients remotely that run on a workstation? Answer Not at this time. Only client running on the DIVAR IP itself can be updated. This update functionality is limited to patches only at the moment.   Question Are BVMS upgrades supported? Answer At the moment, we do not support BVMS upgrades. However, BVMS patches and updates for DIVAR IP software components are possible to be rolled out via Remote Portal with just few clicks. Once the BVMS license handling is integrated into the Remote System Management service capabilities, we plan to also support BVMS upgrades via Remote Portal.   Health Monitoring   Question Why do I not receive health information for the DIVAR IP? Answer In order to monitor the hardware health of the DIVAR IP, the SuperDoctor service needs to run on the DIVAR IP. To start the SuperDoctor service you need to run script that you can find here: DIVAR IP Windows Desktop > Tools folder. Once the service is up and running we require you to also change the default password of the SuperDoctor service. Explicitly starting the SuperDoctor service will be required after the initial installation of DIVAR IP System Manager on every DIVAR IP. ⚠️ Enabling Super Doctor requires to run the power script to start the service with Windows Administrator permission: Navigate to the Tools folder (on the desktop) Use the menu bar on top of the windows explorer and select Files --> Open Windows Power shell --> Open as Administrator Type the name of the script: startSD5Service   If the SuperDoctor service is not running, the health icon of the specific DIVAR IP in Remote Portal will be colored red and its VALUE is depicted as DOWN.   Licensing   Question Will I receive a notification that my Remote System Management license will expire? Answer All administrators of a company account in Remote Portal will receive an email notification 60 days  prior to license expiration (for yearly licenses). This applies to any cloud service activated in Remote Portal.   Question Can the service also notify me about expiring Software Maintenance Agreements? Answer Not yet. Licensing notifications are currently limited to cloud services licenses only.   Question What is the relation between the Software Assurance  (SMA) and Remote System Management (RSM)? Answer SMA and RSM are independent.   Question Can Remote System Management Licenses be transferred, e.g. if a DIVAR IP unit needs to be replaced? Answer Yes. The license can be returned to the cloud service license pool in the "Service Licensing" section and then consumed by any other DIVAR IP that is of the same model / family - 4000/5000/6000/7000.   Question Is the licensing realized on channel level or DIVAR IP / system level? Answer Licensing is realized on DIVAR IP level | one DIVAR IP = one license. If you operate your DIVAR IP in BVMS mode, it will automatically license/support all connected cameras.   Video Access   Question Can I access video? Answer The connection from the DIVAR IP to Remote Portal is based on the MQTTS protocol which does not support the transport of video or image data. The separation of "maintenance data"  and "video data" has been defined in that way to allow for 24/7 health monitoring of the system without the risk of unauthorized video access.   Question In addition to having cameras appear in Remote Portal via the DIVAR IP connection, can I add cameras as well directly in order to access them via Video Security Client or Configuration Manager? Answer  This scenario is not supported and might lead to unexpected side effects. We are working on a solution to also support video and configuration access.   Miscellaneous   Question AZENA: Is the "Installed Apps" service in Remote Portal supported for INTEOX cameras connected via DIVAR IP?  Answer This is not the case at the moment. ... View more