About Central_Support

The history log is a valuable tool for troubleshooting point or system troubles. It displays previous events in order of occurrence, tagged with date and time. The history log should be used as a first resource to isolate the source of ongoing point or system troubles. When central station reports appear to conflict with panel operation, the history log will reveal the actual events which were processed by the panel. Troubleshoot point troubles with the article: How to use View Point Status for troubleshooting faulted or missing points? How to view the event history log file for troubleshooting Bosch control panels. B9512G/B8512G, B-Series and D7412G-GV4/D9412G-GV4 Series panels   B9512G/B8512G and B-Series: There are two methods of accessing the history log file. At the keypad starting from idle text, Press Menu + [7 (Events menu)] + [3 (view log)]. At the Enter Start Date prompt, press Enter to view the entire log starting from the most recent event. Press Escape to return to the normal text. To view the log from a particular starting point, enter the date MMDDYY to start viewing events from the selected date. Press Next to view the next event or PREV to view the previous event. At the keypad starting from idle text press [9] + [9] + [Enter]. This process works the same as the method used on older panel types. At the Enter Start Date prompt, press Enter to view the entire log starting from the most recent event. To view the log from a particular starting point, enter the date MMDDYY to start viewing events. Press Next to view the next event or PREV to view the previous event. Press ESC to return to idle text.   D7412G-GV4/D9412G-GV4 Series: At the keypad starting from idle text, Press [9] + [9] + [Enter]. VIEW LOG? Press ENT. Note: The Command Menu may be used in place of steps 2 and 3 to initiate this function. Press the MENU key to enter the Command Menu, then press NEXT repeatedly until you reach the VIEW LOG? Press ENT. ENTER START DATE Press ENT to view the entire log starting from the most recent event. To view the log from a particular starting point, enter the date MMDD to start viewing events. Press NEXT to view the next event or PREV to view the previous event. Note that the event/time may take up 2 displays. Continue pressing NEXT to view the rest of the log. END OF LOG will display after the last event in the log. Press ESC to return to idle text. ... View more

📚 Overview Applicable products Where to find the model number? Prerequisites Remote Portal connection Remote Portal communication DIVAR IP AIO 4000 & 6000 with System Manager already installed DIVAR IP AIO 4000 & 6000 with NO software installed DIVAR IP AIO 7000 (DIP-73xx) with Software Center installed DIVAR IP AIO 7000 (DIP-73xx) with NO software installed DIVAR IP all-in-one 5000 and 7000 (DIP-52xx and DIP-72xx) upgrade to System Manager Creating a Remote Portal account Registering and unregistering a DIVAR IP all-in-one to Remote Portal Connecting a DIVAR IP all-in-one to Remote Portal Disconnecting a DIVAR IP all-in-one from Remote Portal Remote System Management licensing Activating a (trial) license Adding purchased licenses to Remote Portal Using Remote System Management Monitoring features on Remote Portal  Remotely updating firmware and software on DIVAR IP all-in-one    Note: The overview is based on the Application Note Please click this link for an interactive training version of the information below and join our Bosch Building Technologies Academy!   Applicable products   This overview is applicable to these products: DIVAR IP all-in-one 4000 DIVAR IP all-in-one 6000 DIVAR IP all-in-one 7000 DIVAR IP all-in-one 5000 DIP‑4420IG‑00N DIP‑4424IG‑2HD DIP‑4428IG‑2HD DIP‑442IIG‑2HD DIP‑6440IG‑00N DIP‑6444IG‑4HD DIP‑6448IG‑4HD DIP‑644IIG‑4HD DIP-74 series: DIP-74G0-00N DIP-74GI-16HD DIP-73 series: DIP‑7380‑00N DIP‑7384‑8HD DIP‑7388‑8HD DIP‑738C‑8HD DIP‑73G0‑00N DIP‑73G8‑16HD DIP‑73GC‑16HD DIP-72 series: DIP-72G0-00N DIP-72G8-16HD DIP-72GC-16HD DIP-7280-00N DIP-7284-8HD DIP-7288-8HD DIP-728C-8HD DIP-5240GP-00N DIP-5244GP-4HD DIP-5248GP-4HD DIP-524CGP-4HD DIP-5240IG-00N DIP-524CIG-4HD DIP-5248IG-4HD DIP-5244IG-4HD   Where to find the model number?   The label on the DIVAR IP will show which model you have as well as the serial number. The label is usually found on top of the DIVAR IP (for rack-mountable units) or on the back of the device, for desktop units.   Prerequisites   Remote Portal connection   To connect DIVAR IP all-in-one devices to Remote Portal observe the prerequisites: DIVAR IP System Manager 2.1 must be installed on the device. To install DIVAR IP System Manager 2.1, the DIVAR IP needs to run BVMS 11.1.1 or higher. A Remote Portal account must be created. These prerequisites are covered in the videos found in this overview presentation.   Remote Portal communication   Connectivity requirements for Remote Portal communication. Note: All connections are outbound only. No port forwarding needed! HTTPS (Port 443) https://api.remote.boschsecurity.com/rest/iot/devices https://sw-repo-remote.s3.eu-central-1.amazonaws.com MQTTS (Port 8883) mqtts://mqtt.bosch-iot-hub.com:8883   DIVAR IP AIO 4000 & 6000 with System Manager already installed   DIVAR IP all-in-one 4000 and 6000 devices that have DIVAR IP System Manager 1.5 installed must be upgraded to DIVAR IP System Manager 2.0 or higher (always use the latest available version), to be able to connect to Remote Portal. In the video below we will show the steps of the process of installing a new version of System Manager on a supported DIVAR IP, which already has a previous version installed.  We will update from version 1.5 to 2.0.0, but this process can be used for subsequent updates as well. We will go through the following steps: [00:50] Step 1: Downloading the System Manager update-file. [02:33] Step 2: Installing System Manager update, and checking the installation.   DIVAR IP AIO 4000 & 6000 with NO software installed   DIVAR IP all-in-one 4000 and 6000 devices that have no system software installed and have not been setup yet, can be connected to Remote Portal only after DIVAR IP System Manager 2.0 or higher (always use the latest available version), as well as the respective operation mode software packages have been installed on the device. The video below shows the steps of a first time installation on systems that use System Manager (DIVAR IP AIO 4000, 6000 and 7000 3rd gen with System Manager 2.0) This video is for DIVAR IP with BVMS versions 11 and up.  00:08 Introduction and steps 00:29 Step 1: Setup Microsoft Windows Server IoT 2022 for Storage Workgroup 01:52 Step 2: Software Selection installing DIVAR IP System Manager 03:10Step 3: Operation Mode selection using System Manager  Note that in the video, the latest System Manager package was still 1.5, but the same method applies to later versions. For more information on downloading and installing the latest software versions, take a look at the video specifically made for the DIVAR IP AIO 7000 (DIP-73xx) here:  DIVAR IP all-in-one 7000 - How to install the latest software out of the box   DIVAR IP AIO 7000 (DIP-73xx) with Software Center installed   DIVAR IP all-in-one 7000 (DIP-73xx) devices that have DIVAR IP Software Center installed can be connected to Remote Portal only after DIVAR IP Software Center has been replaced by DIVAR IP System Manager 2.1. During the installation, the SuperDoctor monitoring service will be deactivated. You must activate it after the installation, these steps are covered in the following video. We will show you how to update a DIVAR IP, that is currently using Software Center to install and update software, to System Manager. System Manager makes it possible to connect the DIVAR IP to Bosch Remote Portal for remote system management, among other features.  In this video we will follow these steps:  [00:53] Step 1. Check current software versions. [01:27] Step 2. Download System Manager installation files. [02:03] 3. Install System Manager, uninstall Software Center, and update SuperDoctor, which is an automatic process. [02:49] 4. Enable SuperDoctor and change the default password. [03:31] 5. Check if System Manager is operational.   DIVAR IP AIO 7000 (DIP-73xx) with NO software installed   DIVAR IP all-in-one 7000 (DIP-73xx) devices that have no system software installed and have not yet been setup can be connected to Remote Portal only after DIVAR IP System Manager 2.1 and the respective operation mode software packages have been installed on the device. In this video, we will show the steps of the process of installing a DIVAR IP 7000 all-in-one (DIP-73xx) with the latest available software, starting from a factory default state. Note that the files that are required to fully install the latest versions and install BVMS, can be downloaded from downloadstore.boschsecurity.com The files we use in our video are the following:  DIVAR IP System Manager 2.0.0 BVMS_12.0.0_SystemManager_package_1.0 Check the DIVAR IP Software Info Brief (also available on the Bosch Security Download Store) for the current latest versions. It is advisable to download these packages prior to going onsite, if no or only a slow internet connection is available.  We will go through the following steps:  [00:40] Step 1: Starting the DIVAR IP for the first time, and setting up Windows. [01:27] Step 2: Downloading the latest System Manager installation file. [03:04] Step 3: Installing Bosch Appliance, and System Manager update files. [05:09] Step 4: Downloading and installing the latest version of BVMS.   DIVAR IP all-in-one 5000 and 7000 (DIP-52xx and DIP-72xx) upgrade to System Manager   DIVAR IP all-in-one 5000 and 7000 (DIP-72xx) devices can be connected to Remote Portal only after DIVAR IP System Manager 2.1 has been installed. During the DIVAR IP System Manager 2.1 installation, the SuperDoctor monitoring service will be deactivated. You must activate it after the installation. In this video, we will show how to install System Manager 2.1 or later on a DIVAR IP all-in-one 5000 or 7000 (DIP-52xx or DIP-72xx). This enables it to connect the device to Remote Portal and allows for easy updating. As no form of software management is installed on these devices yet, the installation is slightly different as compared to the newer DIVAR IP all-in-one devices that support System Manager. We will follow these steps: [00:57] Step 1. Download System Manager from the download store [02:13] Step 2. Install the software on the DIVAR IP all-in-one [04:05] Step 3. Activate Super Doctor 5 [04:46] Step 4. Check if the System Manager installation is operational   Creating a Remote Portal account   In this video we will show how to create an account on Bosch Remote Portal, which is required in order to be able to connect a DIVAR IP all-in-one device to Remote Portal and make use of the Remote System Management capabilities:   Registering and unregistering a DIVAR IP all-in-one to Remote Portal   Connecting a DIVAR IP all-in-one to Remote Portal   In the video below, we will show how to connect/register a DIVAR IP all-in-one to Bosch Remote Portal using Remote System Management. Once the required software is installed on the supported device, the registration method is the same for each device. Setting a default commissioning company, is an optional step that is also shown. This is only required if your email is assigned to multiple company accounts. An option that is not shown in the video, is SingleKey ID. Bosch has introduced SingleKey ID as an identity provider (IdP) to allow a central sign-in to all Bosch applications, services and platforms. To connect the device to Remote Portal by using SingleKey ID, follow the instructions on the screen.   Disconnecting a DIVAR IP all-in-one from Remote Portal   In the video below, we will show how to disconnect/unregister a DIVAR IP all-in-one to Bosch Remote Portal using Remote System Management.  The method exists out of two parts: first on the device itself, the registration is removed. Then, in Remote Portal, the device configuration is removed as well:   Remote System Management licensing   In order to use Remote System Management from Remote Portal after the DIVAR IP all-in-one is connected and registered, a license is required. Initially, a 30-day trial license is available for each DIVAR IP all-in-one. If in that time period a full license is purchased and activated on the Remote Portal account and the system is set to auto-renew, the purchased license will automatically be used after the trial period expires. If no purchased license is available, the DIVAR IP all-in-one will become unavailable from Remote Portal after the 30-day trial period.   Activating a (trial) license   In the following video we will show how to activate a license (in this example, a trial license) for Remote System Management on a DIVAR IP all-in-one.  Activating a purchased license works the same way as activating a trial license. For seamless remote system management service, make sure to enable the 'Auto-renew" option. This can be done at any time, also during the trial period, and can be found in the same place as shown in the video below:   Adding purchased licenses to Remote Portal   In this video we will show how to add purchased licenses to Bosch Remote Portal. The video is part of a series of videos about Remote System Management, but can also be useful when using Remote Portal for other licenses, as the process is the same:   Using Remote System Management   Monitoring features on Remote Portal    In this video we will show the monitoring features found in Remote Portal when using Remote System Management on a connected DIVAR IP:  Details on the DIVAR IP all-in-one and connected devices  Health information with SuperDoctor 5  Software packages on the DIVAR IP  Inventory and update reports  Remote alert service    Remotely updating firmware and software on DIVAR IP all-in-one   In the video below we will show how to update firmware of cameras connected to the DIVAR IP as well as DIVAR IP software, using Remote Portal.  We are logging in to Remote Portal from a remote PC in order to update:   ... View more

Question   Why does the window / bubble of a bullet or dome camera turn yellow over time?   Answer   For bullet and dome cameras the clear window / bubble is generally made out of polycarbonate with a special hard coating to provide scratch resistance. The window / bubble is susceptible to wear by prolonged UV exposure which materializes by yellowing the material over time. To limit direct UV exposure to the window / bubble, it’s recommended to always apply a weather shield to cameras installed outdoors:   The automatic white balance algorithm of the camera will compensate for the changing tint of the window / bubble, but at a certain point image quality impact might not be acceptable anymore after which it can be replaced by a new window / bubble available through Bosch as a standard replacement part. ... View more

Possible causes and solution(s)   Symptoms   During the BVMS upgrade from v11.1.1 to v12.0 through System Manager v2.0 on the DIVAR IP 6000 AIO, the software file placed on an external drive is not visible to be installed. What could be the cause?   Possible Reasons:   Folder structure on the USB media is not correct. The folders were not copied to the correct system partition (do not use C: / Desktop)   Solution   To be automatically detected by the Software Selection screen, the DIVAR IP System Manager installation file SystemManager_x64_2.0.0.exe must be located in a folder with the following structure: Drive root\BoschAppliance\ (for example F: \BoschAppliance\ of an attached USB drive)   ⚠️ Important: Drive C: and Data drive(s) shall not be used for this purpose.   BVMS upgrade to v12.0      In order to upgrade BVMS to version 12.0 on DIVAR, please refer to the document below: https://downloadstore.boschsecurity.com/FILES/Release_Notes_DIVAR_IP_System_Manager_2.0.0.pdf and Page 35 from: https://resources-boschsecurity-cdn.azureedge.net/public/documents/DIPaio6000_Installation_Manual_enUS_101032749707.pdf    Or you can try to perform the software upgrade by using the BVMS 12.0.0 System Manager package 1.0. Download the BVMS 12.0.0 System Manager package 1.0 and save it to a storage medium such as a USB stick. Unzip the files on the storage medium. Do not change the folder structure of the unzipped files. Connect the storage medium to your DIVAR IP all-in-one system and follow Initial system setup and choosing operation mode or Upgrading software instructions in the DIVAR IP all in-one 4000 / 6000 systems Installation Manuals and User Manuals, and in the Application Note "DIVAR IP all‑in‑one Remote Portal connectivity".    Good to know: Please be aware that if you have installed hard drives to an empty unit, you first must configure them before performing the initial setup. Before selecting and installing the Operation Mode on you DIVAR IP 44xx and 64xx AIO units, please be sure that: you have physically installed the HDD into the unit correctly you have properly done the RAID configuration (applicable for DIP 64xx unit) recover the unit For DIVAR IP all‑in‑one 6000 Installing the hard drive, page 28 Configuring RAID5, page 38 Recovering the unit, page 39  For DIVAR IP all‑in‑one 4000 Installing the hard drive, page 19 Recovering the unit, page 31   💡 See other useful KB articles: DIVAR IP AIO 4000 & 6000: Recovery to factory defaults & BVMS operation mode via System Manager How to upgrade BVMS from version 10.1 to version 12.0.0/ 12.0.1 on DIVAR IP 7000 AIO gen3?   ... View more

Question   Why are the old recordings not removed after setting the retention time (DIVAR Hybrid or Network)?   Answer   Note that the recordings are not removed instantly. The recordings will be deleted on the next day at 12:00 AM, after the automatic delete is changed. On the next day, you will notice that the old recordings will be deleted and only the defined days of recording will be shown on the timeline.   This example is with "Automatically delete old fields" option set as "Customized" & "5 days". This option was set 1 day before the timeline removed the old recordings:   The following article guide describes how to adjust the automatically deleting time of recordings: How to set maximum retention time on DIVAR Network models? (boschsecurity.com) ... View more