Conference & Discussion

Symptoms: When a meeting is recorded and the recording software (either Meeting Recorder or Open Interface connection) is shut down, the microphone control mode switches to "Open", independent of what it was before.

Details on the RS232 connector can be found in the installation and User Instructions manual since version 3.1x for example found in the DCN-NG software ISO under docs

Ping messages are coming through, but the connection messages are not. This could for example have to do with a firewall blocking messages.

Time and date are set manually on the WAP. Once a month, the time needs to be set again as time drifts over time.

When using a fixed IP addresses in a multi-subnet Dicentis system, certain settings need to be made for the system to function well. If the settings are not made correctly, the system can stop functioning & disconnect from the server.

Unexpected behavior or no reaction of DCN-SW.

If the document with the license key for DCN-NG was lost, there is still a way to find the license key currently loaded in a DCN-CCU2, this article shows how.

To use the software modules, the software needs to be licensed. In order to receive licenses for the software, the keys need to be registered online.

Click the Licensing button to open the Licensing page. Licensing is only required when you purchase software licenses. The Licensing page provides you with an overview of the activated licenses. Activate a license: To activate software you need to have an activation ID which was send by email after purchasing the software license. Activation requires a USB memory stick and any PC connected to the internet. Note 1: License activation is not supported for tablets. Note 2: While the same licenses are used by Dicentis Wired, the process to activate them on the Dicentis Wireless system are different, so please follow the below steps to activate the licenses on Dicentis Wireless. Insert the USB memory stick into the PC connected to the Wireless Access Point (DCNM‑WAP). Click the Add license button. Enter all required Customer information and Activation ID, click the Add license button and then the Activate button. Note: You can add more than one Activation ID. When all activation IDs are added, click the Activate button. A “save as“ dialog is shown. Save the “request file“ to your USB memory stick.  Go to the website https://licensing.boschsecurity.com using a PC/Laptop which is connected to the internet, and login. If you do not have a username, contact your local Bosch representative to acquire an account. Go to “manage license” and upload the “request file” from the USB memory stick. Save the “response file“ to your USB memory stick. In the DICENTIS web browser interface application, click the  Process response message button. Select the correct response file from the USB memory stick, and then click “Open”. Now the license is activated. New functionality is added and can be used by the system.

Trouble mixing and matching older & newer Dicentis cable assemblies, cables and connectors. The problem is usually that the cables and connectors do not fit together correctly or it's very hard to put them together.