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    Conference & Discussion

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    ‎04-06-2021 12:13 PM
    If the document with the license key for DCN-NG was lost, there is still a way to find the license key currently loaded in a DCN-CCU2, this article shows how.
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    ‎04-06-2021 11:35 AM
    In order to add authorizations to an existing license, the current license key is required as well as the new authorization numbers. How to find this key is detailed in another article: How to find the license key loaded in a DCN-CCU2 Follow the next steps for adding the new authorizations: Go to https://license.boschsecurity.com Fill in the CCU's Serial Number and CHK: Enter the current license key (this is found on the license key document received after activating the previous authorization numbers). In the following windows the license information is shown and it's possible to add additional authorization numbers. If multiple authorization numbers need to be added, choose "Next Authorization" If all authorization numbers are added, choose "Finish register" Next window will give the opportunity to register a spare CCU if applicable. A last verification is done in the next window, if things need to be changed, the process goes back to step 4. The license key with all information is shown on the next page. Note that the Print button doesn't work in all browsers, for this refer to "Printing the License Key document to PDF" Upload the license key into your CCU or NCO. The Bosch ‘download and license tool’ is to be used to upload your license into a CCU2.
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    ‎04-06-2021 12:00 PM
    To use the software modules, the software needs to be licensed. In order to receive licenses for the software, the keys need to be registered online.
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    ‎04-26-2021 08:24 AM
    If accidentally a wrong country code is chosen during setup, there is no other way to change it in except for re-doing the setup, which in effect erases all prior  changes made to the configuration. This article describes a way to set the country code without having to re-run the setup completely.
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    ‎04-06-2021 12:17 PM
    Click the Licensing button to open the Licensing page. Licensing is only required when you purchase software licenses. The Licensing page provides you with an overview of the activated licenses. Activate a license: To activate software you need to have an activation ID which was send by email after purchasing the software license. Activation requires a USB memory stick and any PC connected to the internet. Note 1: License activation is not supported for tablets. Note 2: While the same licenses are used by Dicentis Wired, the process to activate them on the Dicentis Wireless system are different, so please follow the below steps to activate the licenses on Dicentis Wireless. Insert the USB memory stick into the PC connected to the Wireless Access Point (DCNM‑WAP). Click the Add license button. Enter all required Customer information and Activation ID, click the Add license button and then the Activate button. Note: You can add more than one Activation ID. When all activation IDs are added, click the Activate button. A “save as“ dialog is shown. Save the “request file“ to your USB memory stick.  Go to the website https://licensing.boschsecurity.com using a PC/Laptop which is connected to the internet, and login. If you do not have a username, contact your local Bosch representative to acquire an account. Go to “manage license” and upload the “request file” from the USB memory stick. Save the “response file“ to your USB memory stick. In the DICENTIS web browser interface application, click the  Process response message button. Select the correct response file from the USB memory stick, and then click “Open”. Now the license is activated. New functionality is added and can be used by the system.
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    ‎04-06-2021 11:54 AM
    Time and date are set manually on the WAP. Once a month, the time needs to be set again as time drifts over time.
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    ‎04-06-2021 11:58 AM
    DCN-NG Database Backup Note the name of the database files that need to be backed up. To check what those files are called, open the “Bosch DCN Conference Software Server Console” from the Windows notification area and note the name of the active database. Shut down all DCN-NG-related programs like ‘DCN-SW Operator Application’ and ‘DCN-SW Configuration Application’. Stop the DCN-NG service; Press the Windows button and search for ‘Services’ Open the Windows Services window Select the service called ‘DCN-SW Server (DCNNG) Right click and choose ‘Stop’. Still in the Services window, stop the services ‘SQL Server (SQLEXPRESS)’ and ‘SQL Server VSS Writer’ in the same way as outlined above. Open the folder that contains the DCN-NG database. On Windows 7 and 10, it’s located by default at “C:\Program Files\Microsoft SQL Server\[MS SQL Express version]\MSSQL\data”. Replace the line between [] with the right name, this can change. Right now it’s ‘MSSQL10_50.SQLEXPRESS’ Make sure that the user that is logged in is able to read/write from/to this folder. If this is not the case, the following step will not work. It’s possible to change permissions to folders for users within Windows, but that’s outside the scope of this document. Logging in to the server with an administrator account should be sufficient. Copy the right files to a safe location – make sure to copy both the file with extension ‘mdf’ as well as with the extension ‘ldf’.   DCN-NG Database Recovery Short version: simply follow the backup steps, but copy the files back to the database folder. Shut down all DCN-NG-related programs like ‘DCN-SW Operator Application’ and ‘DCN-SW Configuration Application’. Stop the DCN-NG service; Press the Windows button and search for ‘Services’ Open the Windows Services window Select the service called ‘DCN-SW Server (DCNNG)’ Right-click and choose ‘Stop’. Still in the Services window, stop the services ‘SQL Server (SQLEXPRESS)’ and ‘SQL Server VSS Writer’ in the same way as outlined above. Open the folder that contains the DCN-NG database. On Windows 7 and 10, it’s located by default at “C:\Program Files\Microsoft SQL Server\[MS SQL Express version]\MSSQL\data”. Replace the line between [] with the right name, this can change. Right now it’s ‘MSSQL10_50.SQLEXPRESS’ Make sure that the user that is logged in is able to read/write from/to this folder. If this is not the case, the following step will not work. It’s possible to change permissions to folders for users within Windows, but that’s outside the scope of this document. Logging in to the server with an administrator account should be sufficient. Copy the right files back to the database folder  – make sure to copy both the file with extension ‘mdf’ as well as with the extension ‘ldf’. Start all services once more; ‘DCN-SW Server (DCNNG)’, ‘SQL Server (SQLEXPRESS)’ and ‘SQL Server VSS Writer’. Run the ‘Repair’ function from the DCN-SW installation package. The Repair Wizard will run through the procedure of creating a new database or selecting an already existing one. Choose the existing database; If the repair process is successful, the following window will be shown: The “Bosch DCN Conference Software Server Console” from the Windows notification area will show the system is running correctly:
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    ‎04-06-2021 11:39 AM
    System setup with multiple cameras and a supported multiviewer: Orange: Ethernet connections, red: audio or video connections, blue: HD-SDI Follow the manuals for the multi-viewers. They can be found at their manufacturer’s websites: TvOne Corio Matrix Mini User Manual Kramer MV 6 User Manual Make sure that to get this setup to work, both the multi-viewer and the CCS1000D Control Unit should be in the same VLAN/subnet. Also, use the correct port to connect to the multiviewer: TvOne Corio Matrix Mini; port 10001, example: http://192.168.1.2:100001 Kramer MV 6; port 5000, example: http://192.168.1.2:5000
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    ‎04-06-2021 11:49 AM
    In order to change the layout, the StyleSheet needs to be changed. Default it is located in C:\ProgramData\Bosch\DICENTIS\VotingResult.xslt, this file can be opened in any text editor, Notepad++ is recommended as it is very versatile.
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    ‎04-06-2021 11:45 AM
    When using a fixed IP addresses in a multi-subnet Dicentis system, certain settings need to be made for the system to function well. If the settings are not made correctly, the system can stop functioning & disconnect from the server.
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    ‎04-06-2021 11:46 AM
    Trouble mixing and matching older & newer Dicentis cable assemblies, cables and connectors. The problem is usually that the cables and connectors do not fit together correctly or it's very hard to put them together.
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    ‎09-30-2021 05:01 PM
    For  some  reasons  it could be necessary that the the Technical Support needs this logging to analyze what could cause the trouble. This guide will help you to get through . This topic can as well be found in the Configuration Manual of Dicentis wireless page 34. DICENTIS_Configuration_Manual   Preconditions:   You need at least a user with access right: Configure Logging export is not available for tablets. The log file can only store about 1200 lines! That means you need to extract the logging after the error or symptoms occurred before the system overrides the logging line.  It may be to late if you extract the logging after some days.  
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    ‎07-22-2021 12:41 PM
    The DetectDevices script was developed to give a fast feedback on connection problems or any other failure within the DICENTIS wired system. It will simulate a device and give out an advanced log file which can be used to track sporadic or normal connection problems. The technical support will provide this tool to get a deeper look into some issues if needed.
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    ‎07-22-2021 11:50 AM
    To send or receive a multicast Dante stream for example from different languages it will require some DCNM-LDANTE licenses but if you only need it for import and export audio signals the DCNM-LSYS includes already one channel (floor). Please note that on the DICENTIS Server is already running Dante Virtual Device and you can not install another virtual Dante device like Dante Virtual Sound Card.
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    ‎07-21-2021 12:00 PM
    The Conference protocol is a platform-independent protocol which is based on Web-Socket technology to enable scalability of the DICENTIS system and it connects with the DICENTIS web server. This is a  small introduction   to test if the web socket is basically working and if the connection is right.
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    ‎07-21-2021 08:08 AM
    Rapid Spanning Tree Protocol (RSTP) is needed if you want to set up redundant cabling via loops. By default it is disabled and even if you update your DICENTIS Conference Software it will be again disabled and has to be activated afterwards. Also third party switches must comply with IEEE802:1D-20- 04 and support RSTP. Please also note that loops have a limited hops which are lower than 21 (devices). If you need more information regarding this please have a look in the installation manual.
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    ‎07-19-2021 12:10 PM
    In some cases the log file from the Dicentis Server become too big and it has to be cleared to reduce the size from time to time. The normal size is between 10MB and 50MB depending on the operation time but it should normally not grow over 100MB. If it does exceed, is most likely a fatal error within the DICENTIS system which produce a lot of logging each minute. It could be possible that the driver of the Network Card (3rd party Server) to become intermittent and the log file to grow to 300MB. In the next steps we will show you how to clear the logging.
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    ‎08-18-2021 12:08 PM
    The DICENTIS cannot handle more than one enabled NIC at the same time and this could lead that it choose the wrong NIC and interrupts the system. This will be specially important  if you use your own Serve r . To solve this problem it is necessary to precisely define the DICENTIS NIC. These next few steps will show you how to do that.
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    ‎07-02-2021 10:04 PM
    The DICENTIS Server has a own log file system which is working in the back ground and is called LogDump. If something went wrong during the operation it will be reported in there. In many times this is a good tool for error analysis as well as fault detection and will often requested by the Technical Support for pre-analysis. In the next Step-by-step guide it will be shown how to extract the LogDump file form DICENTIS Conference System.
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    ‎07-02-2021 10:08 PM
    If you are facing unknown problems with your DICENTIS wired system and you need advice from the technical support they will ask for a lot of different information. For that reason this little program was created to make the extraction of all needed log files, system settings and other data more easily.
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