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    Conference & Discussion

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    ‎05-09-2024 04:03 PM
    If you want to get a reliable and safe working discussion system please keep both Windows and DICENTIS up dated! You need to enable  "update your Windows and other Microsoft products" under Advanced setting to get all necessary updates.
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    100% helpful (1/1)
    ‎11-14-2022 01:16 PM
    If you are facing problems with the API to construct your own synoptic view you can take a look at the RESTful API test page as well as Synoptic control example.
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    ‎03-15-2024 03:23 PM
    If something is not working well in the Microsoft Windows Server it will be recorded in the Event Viewer (log files) and can indicate where the error occurs. This is a good tool for the Technical Support to figure out if there are considerable issues in the Windows and other programs.
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    ‎10-26-2022 08:38 AM
    This is a small instruction how to update the DICENTIS wireless. All settings and license will not be affected from the update and can be used like before again.  
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    ‎02-12-2024 08:50 AM
    The new INT-TXO Integrus Transmitter integrates the Integrus system in the DICENTIS via OMNEO. Old Radiators and Receivers stay the same and existing equipment can be used in the DICENTIS now with the new INT-TXO transmitter. It is usable from software version 4.20 onward and is made for DICENTIS only usage at the moment. But it will be open up in future for the usage of 3rd party devices which than are planned to be managed with the Dante Controller software. Please visit our product page for more information. 
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    ‎03-18-2024 03:41 PM
    The Conference protocol is a platform-independent protocol which is based on Web-Socket technology to enable scalability of the DICENTIS system and it connects with the DICENTIS web server. This is a small introduction to test if the web socket is basically working and if the connection is right.
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    ‎05-09-2024 04:14 PM
    To send or receive a multicast Dante stream for example from different languages it will require some DCNM-LDANTE licenses but if you only need it for import and export audio signals the DCNM-LSYS includes already one channel (floor).
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    50% helpful (1/2)
    ‎08-29-2023 11:05 AM
    Click the Licensing button to open the Licensing page. Licensing is only required when you purchase software licenses. The Licensing page provides you with an overview of the activated licenses. Activate a license: To activate software you need to have an activation ID which was send by email after purchasing the software license. Activation requires a USB memory stick and any PC connected to the internet. Note 1: License activation is not supported for tablets. Note 2: While the same licenses are used by Dicentis Wired, the process to activate them on the Dicentis Wireless system are different, so please follow the below steps to activate the licenses on Dicentis Wireless. Insert the USB memory stick into the PC connected to the Wireless Access Point (DCNM‑WAP). Click the Add license button. Enter all required Customer information and Activation ID, click the Add license button and then the Activate button. Note: You can add more than one Activation ID. When all activation IDs are added, click the Activate button. A “save as“ dialog is shown. Save the “request file“ to your USB memory stick.  Go to the website https://licensing.boschsecurity.com using a PC/Laptop which is connected to the internet, and login. If you do not have a username, contact your local Bosch representative to acquire an account. Go to “manage license” and upload the “request file” from the USB memory stick. Save the “response file“ to your USB memory stick. In the DICENTIS web browser interface application, click the  Process response message button. Select the correct response file from the USB memory stick, and then click “Open”. Now the license is activated. New functionality is added and can be used by the system.
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    100% helpful (1/1)
    ‎08-29-2023 11:05 AM
    To use the software modules, the software needs to be licensed. In order to receive licenses for the software, the keys need to be registered online.
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    100% helpful (1/1)
    ‎03-15-2024 03:03 PM
    This short instruction will show you how to return and activate DICENTIS licenses with the old license model. It is capt for documentation purpose since some old license system are still in the market. This instruction is only meant for the old license model with DCNM-LSYS and single function licenses which we stopped selling in 2024 and must be changed at some point in time to the new license model if you want to have further updates of our software. We will make special offers after the SMA extinguished to our customers and we expect that most of them will be switching within 5 years to Premium or Ultimate our new participant based license system. The new license system does only work with >5.00 or higher wile the register function was already implemented in 4.40.
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    ‎05-10-2023 10:32 AM
    Time and date are set manually on the WAP. Once a month, the time needs to be set again as time drifts over time.
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    ‎04-06-2021 11:39 AM
    System setup with multiple cameras and a supported multiviewer: Orange: Ethernet connections, red: audio or video connections, blue: HD-SDI Follow the manuals for the multi-viewers. They can be found at their manufacturer’s websites: TvOne Corio Matrix Mini User Manual Kramer MV 6 User Manual Make sure that to get this setup to work, both the multi-viewer and the CCS1000D Control Unit should be in the same VLAN/subnet. Also, use the correct port to connect to the multiviewer: TvOne Corio Matrix Mini; port 10001, example: http://192.168.1.2:100001 Kramer MV 6; port 5000, example: http://192.168.1.2:5000
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    ‎08-29-2023 11:04 AM
    If the document with the license key for DCN-NG was lost, there is still a way to find the license key currently loaded in a DCN-CCU2, this article shows how.
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    ‎08-24-2021 10:36 AM
    To back up your DICENTIS Server System is one of the most important maintenance task and it should be done on regular basis. Especially if you have to set up your Server for the first time it is highly recommended to do an backup to save your system, programs , settings and so on. The reason obviously for this is if a system crash occurred you should be prepared to set up or recover the Dicentis again. This will save you a lot of trouble if it is done properly beforehand. There are four main themes to perform for a 100% save back up which will be now explained how to do it.
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    ‎02-23-2023 08:17 AM
    If RSTP is not enabled in an looped system packets will loop infinitely exhausting all available bandwidth and could cause an overflow of MAC address tables. In the end it will result in a broadcast storm and breakdown of the entire network.
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    4 weeks ago
    If you are facing unknown problems with your DICENTIS wired system and you need advice from the technical support on that we will ask for log files and other information to start our analysis. For that reason this little program was created to make the extraction of all needed log files, system settings and other data more easily to extract. In future it is planed to integrate this in our software.
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    ‎05-12-2023 08:52 AM
    When using a fixed IP addresses in a multi-subnet Dicentis system, certain settings need to be made for the system to function well. If the settings are not made correctly, the system can stop functioning & disconnect from the server.
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    ‎04-06-2021 11:58 AM
    DCN-NG Database Backup Note the name of the database files that need to be backed up. To check what those files are called, open the “Bosch DCN Conference Software Server Console” from the Windows notification area and note the name of the active database. Shut down all DCN-NG-related programs like ‘DCN-SW Operator Application’ and ‘DCN-SW Configuration Application’. Stop the DCN-NG service; Press the Windows button and search for ‘Services’ Open the Windows Services window Select the service called ‘DCN-SW Server (DCNNG) Right click and choose ‘Stop’. Still in the Services window, stop the services ‘SQL Server (SQLEXPRESS)’ and ‘SQL Server VSS Writer’ in the same way as outlined above. Open the folder that contains the DCN-NG database. On Windows 7 and 10, it’s located by default at “C:\Program Files\Microsoft SQL Server\[MS SQL Express version]\MSSQL\data”. Replace the line between [] with the right name, this can change. Right now it’s ‘MSSQL10_50.SQLEXPRESS’ Make sure that the user that is logged in is able to read/write from/to this folder. If this is not the case, the following step will not work. It’s possible to change permissions to folders for users within Windows, but that’s outside the scope of this document. Logging in to the server with an administrator account should be sufficient. Copy the right files to a safe location – make sure to copy both the file with extension ‘mdf’ as well as with the extension ‘ldf’.   DCN-NG Database Recovery Short version: simply follow the backup steps, but copy the files back to the database folder. Shut down all DCN-NG-related programs like ‘DCN-SW Operator Application’ and ‘DCN-SW Configuration Application’. Stop the DCN-NG service; Press the Windows button and search for ‘Services’ Open the Windows Services window Select the service called ‘DCN-SW Server (DCNNG)’ Right-click and choose ‘Stop’. Still in the Services window, stop the services ‘SQL Server (SQLEXPRESS)’ and ‘SQL Server VSS Writer’ in the same way as outlined above. Open the folder that contains the DCN-NG database. On Windows 7 and 10, it’s located by default at “C:\Program Files\Microsoft SQL Server\[MS SQL Express version]\MSSQL\data”. Replace the line between [] with the right name, this can change. Right now it’s ‘MSSQL10_50.SQLEXPRESS’ Make sure that the user that is logged in is able to read/write from/to this folder. If this is not the case, the following step will not work. It’s possible to change permissions to folders for users within Windows, but that’s outside the scope of this document. Logging in to the server with an administrator account should be sufficient. Copy the right files back to the database folder  – make sure to copy both the file with extension ‘mdf’ as well as with the extension ‘ldf’. Start all services once more; ‘DCN-SW Server (DCNNG)’, ‘SQL Server (SQLEXPRESS)’ and ‘SQL Server VSS Writer’. Run the ‘Repair’ function from the DCN-SW installation package. The Repair Wizard will run through the procedure of creating a new database or selecting an already existing one. Choose the existing database; If the repair process is successful, the following window will be shown: The “Bosch DCN Conference Software Server Console” from the Windows notification area will show the system is running correctly:
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    ‎03-18-2024 03:48 PM
    Network Docent scans and visualizes the network environment and is giving simple insight into all devices and cable connections of a network based system. This Software can help you to identify network errors and find quick solutions to fix them. You even can extract an Network snapshot which is an important log file for the Technical Support.  
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    ‎08-21-2023 09:48 AM
    For some reasons it could be necessary that the the Technical Support needs this logging to analyze what could cause the trouble. This guide will help you to get through . This topic can as well be found in the Configuration Manual of Dicentis wireless page 34. DICENTIS_Configuration_Manual   Preconditions:   You need at least a user with access right: Configure Logging export is not available for tablets. The log file can only store about 1200 lines! That means you need to extract the logging after the error or symptoms occurred before the system overrides the logging line.  It may be to late if you extract the logging after some days.  
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