About Central_Support

  It is advisable that any actions performed on a Bosch Video Management Server to be done by a trained installer. Please join the web-based trainings on Bosch Building Technologies Academy. ⚠️ Regular BVMS 12.1 or 12.2 installer will not run on any DIVAR IP all-in-one platform. The upgrade shall be performed via DIVAR IP System Manager application. Keep in mind: If you want the latest version of BVMS, it must be downloaded and applied with the latest version of System Manager.   Minimum BVMS version on DIP-73xx: BVMS v10.1.1  Update method: Upgrade from Software Center to System Manager required as prerequisite.  Taking in consideration the outdated version of BVMS (10.1), the upgrade to BVMS 12.1 must be done in steps. Each version should not be more than ~two years apart. This prevents potential issues in the upgrade process.  BVMS 10.1 - General availability 2020-08-21  BVMS 11.1.1 - General availability 2022-06-03 BVMS 12.1 - General availability 2023-11-30 BVMS 12.2 - General availability 2024-05-08   📚 Overview: Upgrade from BVMS 10.1 to BVMS 11.1.1 via Software Center Upgrade from BVMS 11.1.1 to BVMS 12.1  Upgrade from BVMS 12.1.0 or 11.1.1 to BVMS 12.2.0   When updating DIVAR IP appliance (DIVAR IP all-in-one 7000 Gen3), managed by DIVAR IP System Manager, special corresponding packages are required to upgrade BVMS on these devices.   Step-by-step guide   1. Export the configuration from BVMS 10.1 2. Upgrade from BVMS 10.1 to BVMS 11.1.1 via Software Center   Download directly: DIP-73_Installer_for_BVMS11.1.1_MR1.zip also available on DIVAR IP all-in-one 7000 2U (gen 3) > Downloads > Software   unzip the DIP-73_Installer_for_BVMS11.1.1_MR1.zip to a storage medium such as a USB stick and connect the storage medium to your DIVAR IP all-in-one 7000 gen 3 system  Do not change the folder structure of the unzipped files! Open DIVAR IP Software Center and click on the Upgrade button, next to BVMS 11.1.1 The upgrade process will start. ⚠️ This upgrade might take a while and few reboots will be automatically done. After each reboot, the login via Software Center is required. 3. Import the saved BVMS 10.1 configuration backup in Configuration Client and then > Save > Save and Activate 4. After the upgrade process is done, it is recommended to export the configuration from BVMS 11.1.1 Note: In terms of license activation process and compared to other versions of BVMS (<v11.0), the Bosch Remote Portal replaces the Bosch Software License Manager System (SLMS), starting with BVMS v11.0. See detailed information here: BVMS - DIVAR IP licensing   How-to videos: - How to upgrade a BVMS license to BVMS 11.0 - How to activate the license for a new BVMS 11.0 system If you encounter issues when upgrading to BVMS 11.1.1 from SLMS to Remote Portal, please contact CTS for further support Good to know: Do I need a valid SMA for technical support if I use BVMS Lite or BVMS Viewer v10.1 and ≥ v11?   5. Export the configuration from BVMS 11.1.1 6. Then install DIVAR IP System Manager application. DIVAR IP System Manager 2.0.0 extended these capabilities by adding the support for DIVAR IP all-in-one 7000 systems gen3 (DIP-73xx only) and doing so replacing and taking over the responsibilities of DIVAR IP Software Center.  Important If you have DIVAR IP System Manager version lower than 2.3.2 running on your system, please be sure that before installing the latest version of DIVAR IP System Manager, first you uninstall the older version. Otherwise, if you try run directly the DIVAR IP System Manager v2.3.2 installer, it will not allow you to perform the installation properly. If you do that, “System Manager is already installed in this machine” message will be displayed, and the installation will not be finalized.   7. For the BVMS version 12.1 or 12.2 it would be recommended to have/ upgrade DIVAR IP System Manager to v2.3.2  Download directly: DIVAR IP System Manager 2.3.2 See here the steps about:  Install DIVAR IP System Manager 2.3.2 (page 5)  or follow the steps as explained in the YouTube video below: DIVAR IP all-in-one 7000 - How to update from Software Center to System Manager   8. Upgrade from BVMS 11.1.1 to BVMS 12.1  Download BVMS 12.1.0 System Manager package 1.0 and upgrade from BVMS 11.1.1 to BVMS 12.1  Download directly: BVMS_12.1.0_SystemManager_package_1.0 and: BVMS_12.1.0_Updates_SystemManager_package_1.8  → ReadMe.txt also available on Download Area and continue to follow the steps as explained below (9-17):   9. Save the BVMS 12.1.0 System Manager package 1.0  and BVMS_12.1.0_Updates_SystemManager_package_1.8 to a storage medium such as a USB stick. Note: Installing System Manager from any other location than the USB stick is not supported and a factory default might be required! 10. Unzip the files on the storage medium. Do not change the folder structure of the unzipped files! 11. Connect the storage medium to your DIVAR IP all-in-one 7000 gen 3 system  12. Start the DIVAR IP System Manager application: – If you are signed in to Windows with the BVRAdmin administrator account, double click the DIVAR IP System Manager icon on the Windows desktop. The DIVAR IP System Manager application starts. – If your system is running in BVMS operation mode, click the DIVAR IP System Manager icon on the BVMS desktop and sign in to the BVRAdmin administrator account. The DIVAR IP System Manager application opens in a full screen dialog box (You can exit the dialog box by pressing ALT + F4). 13. In the column Software packages Name, click the respective option button (BVMS) to select the software application that you want to upgrade 14. In the column Available version, select the BVMS 12.1 to which you want to upgrade your software application and then click Next. If applicable, a license agreement dialog box is displayed. 15. Read and accept the license agreement, then click Install to continue. The installation starts and the installation dialog box shows the installation progress. Do not turn off the system and do not remove the storage media during the installation process. 16. After all software packages are installed successfully, you will receive the message Installation finished successfully at the top of the page 17. Import the saved BVMS 11.0 configuration backup in Configuration Client and then > Save > Save and Activate  Warning According to the Release notes (page 5), the upgrade from previous version of BVMS with the BVMS 12.1.0 System Manager package requires a manual system reboot.   This fixes the issue of updating the reading of BVMS licensing information, as well as updates BVMS version number indicated on BVMS Desktop.   18. Upgrade from BVMS 12.1.0 or 11.1.1 to BVMS 12.2.0  Given that there are ~two years apart between BVMS 11.1.1 and BVMS 12.2, you can perform the upgrade directly from BVMS 11.1.1 to BVMS 12.2 by following the steps from 19-27 below. BVMS 12.2 - General availability 2024-05-08 BVMS 11.1.1 - General availability 2022-06-03 ⚠️  First, before performing the upgrade to BVMS v12.2.0, please be sure to take into consideration this information. Download BVMS_12.2.0_SystemManager_package_1.0 Download directly: BVMS_12.2.0_SystemManager_package_1.0 and BVMS_12.2.0_Updates_SystemManager_package_1.2→ ReadMe.txt also available on Download Area and continue to follow the steps as explained below (19-27):   19. Save the BVMS_12.2.0_SystemManager_package_1.0  and BVMS_12.2.0_Updates_SystemManager_package_1.2 to a storage medium such as a USB stick. Note: Installing System Manager from any other location than the USB stick is not supported and a factory default might be required! 20. Unzip the files on the storage medium. Do not change the folder structure of the unzipped files! 21. Connect the storage medium to your DIVAR IP all-in-one 5000/ 7000 system  22. Start the DIVAR IP System Manager application: – If you are signed in to Windows with the BVRAdmin administrator account, double click the DIVAR IP System Manager icon on the Windows desktop. The DIVAR IP System Manager application starts. – If your system is running in BVMS operation mode, click the DIVAR IP System Manager icon on the BVMS desktop and sign in to the BVRAdmin administrator account. The DIVAR IP System Manager application opens in a full screen dialog box (You can exit the dialog box by pressing ALT + F4). 23. In the column Software packages Name, click the respective option button (BVMS) to select the software application that you want to upgrade 24. In the column Available version, select the BVMS 12.2 to which you want to upgrade your software application and then click Next. If applicable, a license agreement dialog box is displayed. 25. Read and accept the license agreement, then click Install to continue. The installation starts and the installation dialog box shows the installation progress. Do not turn off the system and do not remove the storage media during the installation process. 26. After all software packages are installed successfully, you will receive the message Installation finished successfully at the top of the page 27. Import the saved BVMS 12.1.0 or 11.1.1 (if you upgraded from this version) configuration backup in Configuration Client and then > Save > Save and Activate   Nice to know: Prepare your DIVAR IP 7000 all-in-one gen3 device to connect to Remote Portal as per Application Note "DIVAR IP all‑in‑one Remote Portal connectivity" (page 9 & 14) Release notes (BVMS 12.1.0 SystemManager package 1.0) Release_Notes_DIVAR_IP_System_Manager_2.3.0 BVMS_12.1_Release_Note DIP-73_Installer_BVMS11.0_MR2_Release_Note DIVAR IP Software Info Brief BVMS 12.1 - Upgrade and Migration Software Service and Support Policy DIVAR IP 7000 AIO: Software Center cannot upgrade BVMS 10.1 to 11 (wrong path letter) ... View more

It is advisable that any actions performed on a Bosch Video Management Server to be done by a trained installer. Please join the web-based trainings on Bosch Building Technologies Academy. ⚠️ Regular BVMS 12.1 installer will not run on any DIVAR IP all-in-one platform. The upgrade shall be performed via DIVAR IP System Manager application. Keep in mind: If you want the latest version of BVMS, it must be downloaded and applied with the latest version of System Manager. Minimum BVMS version on DIP-44xx & DIP-64xx: BVMS v11.1.1  Update method: System Manager package  When updating DIVAR IP appliance (DIVAR IP all-in-one 4000 & 6000), managed by DIVAR IP System Manager, special corresponding packages are required to upgrade BVMS on these devices.   💡 Good info to know: Usually, we recommend to upgrade BVMS in steps. Each version should not be more than ~two years apart. This prevents potential issues in the upgrade process. In this article, this is not the case. Given that there are less than ~two years apart between BVMS v11.1.1 and BVMS v12.1, you can upgrade the BVMS directly to the 12.1 version through DIVAR IP System Manager, without any additional steps in between. BVMS version release dates: BVMS 11.1.1 - General availability 2022-06-03 BVMS 12.0 - General availability 2023-03-31 BVMS 12.0.1 - General availability 2023-06-30 BVMS 12.1 - General availability 2023-11-30 BVMS 12.2 - General availability 2024-05-08   📚 Overview: Upgrade from BVMS 11.1.1 to BVMS 12.1 Upgrade from BVMS 12.1.0 or 11.1.1 to BVMS 12.2.0   Installation prerequisites and operation notes – The system must be connected to an active network during initial boot and package installation. – DIVAR IP System Manager application version 2.1.0 or higher shall be installed and started. For the current latest BVMS version 12.1 it would be recommended to upgrade DIVAR IP System Manager to v2.3.0    Step-by-step guide   1. Upgrade from BVMS 11.1.1 to BVMS 12.1 Export the configuration from BVMS 11.1.1   Make sure that you have DIVAR IP System Manager installed on your devices. It is recommended to have/ upgrade the DIVAR IP System Manager to v2.3.2 Download directly: DIVAR IP System Manager 2.3.2 See here the steps about:  Install DIVAR IP System Manager 2.3.2 (page 5)  or follow the steps as explained in the YouTube video below: DIVAR IP all-in-one 7000 - How to update from Software Center to System Manager    Important If you have DIVAR IP System Manager version lower than 2.3.0 running on your system, please be sure that before installing DIVAR IP System Manager v2.3.0, first you uninstall the older version. Otherwise, if you try run directly the DIVAR IP System Manager v2.3.0 installer, it will not allow you to perform the installation properly. If you do that, “System Manager is already installed in this machine” message will be displayed, and the installation will not be finalized.   2. Download BVMS 12.1.0 System Manager package 1.0  Download directly: BVMS_12.1.0_SystemManager_package_1.0 and BVMS_12.1.0_Updates_SystemManager_package_1.8  → ReadMe.txt also available on Download Area and continue to follow the steps as explained below (3-10): 3. Save the BVMS 12.1.0 System Manager package 1.0  and BVMS_12.1.0_Updates_SystemManager_package_1.8 to a storage medium such as a USB stick. Note: Installing System Manager from any other location than the USB stick is not supported and a factory default might be required! 4. Unzip the files on the storage medium. Do not change the folder structure of the unzipped files! 5. Connect the storage medium to your DIVAR IP all-in-one 4000/ 6000 system  6. Start the DIVAR IP System Manager application: – If you are signed in to Windows with the BVRAdmin administrator account, double click the DIVAR IP System Manager icon on the Windows desktop. The DIVAR IP System Manager application starts. – If your system is running in BVMS operation mode, click the DIVAR IP System Manager icon on the BVMS desktop and sign in to the BVRAdmin administrator account. The DIVAR IP System Manager application opens in a full screen dialog box (You can exit the dialog box by pressing ALT + F4). 7. In the column Software packages Name, click the respective option button (BVMS) to select the software application that you want to upgrade 8. In the column Available version, select the BVMS 12.1 to which you want to upgrade your software application and then click Next. If applicable, a license agreement dialog box is displayed. 9. Read and accept the license agreement, then click Install to continue. The installation starts and the installation dialog box shows the installation progress. Do not turn off the system and do not remove the storage media during the installation process. 10. After all software packages are installed successfully, you will receive the message Installation finished successfully at the top of the page 11. Import the saved BVMS 11.0 configuration backup in Configuration Client and then > Save > Save and Activate  Warning According to the Release notes (page 5), the upgrade from previous version of BVMS with the BVMS 12.1.0 System Manager package requires a manual system reboot.   This fixes the issue of updating the reading of BVMS licensing information, as well as updates BVMS version number indicated on BVMS Desktop.   12. Upgrade from BVMS 12.1.0 or 11.1.1 to BVMS 12.2.0  Given that there are ~two years apart between BVMS 11.1.1 and BVMS 12.2, you can perform the upgrade directly from BVMS 11.1.1 to BVMS 12.2 by following the steps from 13-21 below. BVMS 12.2 - General availability 2024-05-08 BVMS 11.1.1 - General availability 2022-06-03   ⚠️ First, before performing the upgrade to BVMS v12.2.0, please be sure to take into consideration this information. Download BVMS_12.2.0_SystemManager_package_1.0 Download directly: BVMS_12.2.0_SystemManager_package_1.0 and BVMS_12.2.0_Updates_SystemManager_package_1.2→ ReadMe.txt also available on Download Area and continue to follow the steps as explained below (13-21): 13. Save the BVMS_12.2.0_SystemManager_package_1.0  and BVMS_12.2.0_Updates_SystemManager_package_1.2 to a storage medium such as a USB stick. Note: Installing System Manager from any other location than the USB stick is not supported and a factory default might be required! 14. Unzip the files on the storage medium. Do not change the folder structure of the unzipped files! 15. Connect the storage medium to your DIVAR IP all-in-one 5000/ 7000 system  16. Start the DIVAR IP System Manager application: – If you are signed in to Windows with the BVRAdmin administrator account, double click the DIVAR IP System Manager icon on the Windows desktop. The DIVAR IP System Manager application starts. – If your system is running in BVMS operation mode, click the DIVAR IP System Manager icon on the BVMS desktop and sign in to the BVRAdmin administrator account. The DIVAR IP System Manager application opens in a full screen dialog box (You can exit the dialog box by pressing ALT + F4). 17. In the column Software packages Name, click the respective option button (BVMS) to select the software application that you want to upgrade 18. In the column Available version, select the BVMS 12.2 to which you want to upgrade your software application and then click Next. If applicable, a license agreement dialog box is displayed. 19. Read and accept the license agreement, then click Install to continue. The installation starts and the installation dialog box shows the installation progress. Do not turn off the system and do not remove the storage media during the installation process. 20. After all software packages are installed successfully, you will receive the message Installation finished successfully at the top of the page 21. Import the saved BVMS 12.1.0 or 11.1.1 (if you upgraded from this version) configuration backup in Configuration Client and then > Save > Save and Activate   Nice to know: The Initial system setup and Choosing operation mode or Upgrading software instructions in the DIVAR IP all in-one 4000 systems are also available in Installation Manuals and User Manuals, and in the Application Note "DIVAR IP all‑in‑one Remote Portal connectivity". When a major software application of the Operation mode is upgraded (for example, BVMS application in the Full video recording and management system, including BVMS, VRM and iSCSI storage Operation mode), corresponding dependent software applications are also upgraded (for example, VRM, VSG, etc.) Prepare your DIVAR IP all-in-one devices to connect to Remote Portal as per Application Note "DIVAR IP all‑in‑one Remote Portal connectivity" (page 6) Release notes (BVMS 12.1.0 SystemManager package 1.0) Release_Notes_DIVAR_IP_System_Manager_2.3.0 BVMS_12.1_Release_Note DIVAR IP Software Info Brief BVMS 12.1 - Upgrade and Migration Software Service and Support Policy DIPaio4000_Operation_Manual DIPaio6000_Operation_Manual How to install BVMS 12.0.1 on a DIVAR IP 4000 or 6000 AIO if the initial image is 11.1.1? ... View more

Possible causes and solution(s)   MIC-7602-Z30B; MIC inteox 7100i   Symptoms   Even that the camera is set to a predefined pre-position, from time to time, the camera’s image position (Pan and/or Tilt) is changing randomly. The issue does appear on the live video on the web interface, as well as on the live video on Bosch Configuration Manager.  After the image has drifted, using the Pre-Position preset does not return the image to the original view. The XY coordinates show the correct values, but the image remains in the drifted view. This also occurs if the camera is moved with the PTZ and the preset pre-position is recalled, the image does not return to the original view, but the XY values return to the saved coordinates. After a restart, camera is on its predefined preset, but the view of the preset is shifted.    Solution   Please note that Image Stabilization cannot be used in combination with VCA tasks, with the various MIC-7100i models. Turning Off the image stabilization will solve this behavior. Access the camera’s web page > go to Configuration > Camera > Enhance > set the Stabilization option to Off   Note: If there are issues with vibration occurring with image stabilization off, the only option is to improve the mounting, so that the video to become more stable. Please ensure that you are using only Bosch approved accessories for mounting the cameras. If further assistance is needed on proper mounting, please refer to the Bosch mounting accessories and the installation manuals: MIC inteox 7100i Installation Manual Camera accessories Quick Selection Guide ... View more

🕞 This procedure takes in average ~ 5 min to complete   The ports used by the Operator Client/ Cameo SDK/ Management Server/ cameras are detailed in the BVMS configuration manual Configuration Manual.    If the CameoSDK application is not found on the unit where the logs have to be extracted, it should be installed from the setup of BVMS Setup:   Step-by-step guide   To get the logs for Cameo SDK Test application, first, the Cameo SDK logging needs to be enabled. The internal logs are directly located in the folder C:\ProgramData\Bosch\VMS\Log and then are named like "CameoSdkLog_Instance1.txt.0".  To activate the Cameo SDK logging, the "Init" button has to be pressed after setting the checkbox "Internal logging" and entering an instance name - then logging is activated with the given instance name (e.g. "Instance1"). ... View more

Question   Why is there 0 result when using Forensic Search in Milestone for DINION IP starlight 7000 FW v7.89? System overview: Bosch camera NBN-73023-BA (DINION IP starlight 7000) firmware version 7.89.0030 integrated in Milestone XProtect Corporate Device Pack version (11.9b). Milestone search tools (People & Vehicles) find results for other cameras. But the Bosch Forensic Search Agent finds zero results for DINION IP starlight 7000 FW v7.89. Why?   Answer   Please be informed that the specific of Milestone Device Pack version (11.9b) was not tested with Bosch NBN-73023 DINION IP starlight 7000 Camera and it is not listed into the Milestone Compatibility List (link below): https://www.milestonesys.com/support/software/supported-devices/supported-device/?deviceId=1473&platform=XPCO&backCloses=true   This issue could be related to our below article and a possible solution is to update your device pack to version >12.7 if this is applicable on your server: What to do with missing metadata in Milestone XProtect?   The latest tested FW and DP version tested with this Bosch camera is: 7.87 with Device Pack version 12.8a:   💡 Please always check the compatibility between Bosch cameras and Milestone to ensure smooth operation, optimal performance, and long-term reliability of the video surveillance system. Ensuring compatibility guarantees that the Bosch cameras will work seamlessly with Milestone software, providing optimal performance. This includes features such as video streaming, recording, motion detection, and analytics. ... View more