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    100% helpful (2/2)
    3 weeks ago
    Symptoms Connectivity problems after DIVAR Mobile Viewer APP upgrade from v3.0.0 to the new v3.1.0 Diagnosis As result of a software bug in the APP problems in the connectivity  can occur in case the DIVAR hybrid/network is running firmware v3.0.0 or below. Running firmware v3.1.0 does not show the problem. This problem exists for both Android and IOS app platfoms Solution Customers can upgrade the DIVAR firmware to v3.1.0, this will resolve the DIVAR Mobile Viewer v3.1.0 app connectivity problems. DIVAR Mobile Viewer app 3.1.1 for both Android and iOS have been released and are available on the stores. This version is compatible with previous DIVAR hybrid/network firmware v3.0.0 and 3.1.0   Additional info for DIVAR AN 3000/5000  For the DIVAR AN 3000/5000 we just learned that the DIVAR Mobile Viewer app v3.1.1. can consume more than one session per device. This typically happens when in the Live Preview the "Device List" (top right icon) is used to open all cameras simultaneously. This seems only to happen as a first action when you open the app. This can result is a failing connection showing the message “System is busy”. For the moment please apply these workarounds avoiding this connection problem: - Change the number of remote sessions allowed (default=4) in the DIVAR AN 3000/5000 configuration to 64 (Menu, Settings, Network, Max. connection) OR - Avoid the use of "Start Live Preview (16)" in "Device List" as an first action. By viewing one camera only as first action showed that new session consumption was prevented. In case of occurring connection problem: close and restart the DIVAR Mobile Viewer app. This problem seems not to occur when using Android or for accessing DIVAR network/hybrid.
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    ‎07-22-2019 01:46 PM
    This article shows how to configure Input Alarm and later search for them in the Event search using Web Interface. There are only 3 different search parameters for Event type search, which are "All", "Motion" and "Alarm". Once can search for any alarms during the set time period and channel and in this way indirectly to filter for Input Alarm (if only Input Alarm triggers Recording for a particular channel). It is not possible to directly narrow the search for particular Alarm type (ex. Input alarm). 1.Configure the Input Alarm. Go to: Settings - Alarm - Input Alarm. Click Enable and Chose the respective Input (from 1 to 16), then click Record Channel and Save.  Note: The other Settings like Buzzer, Display Mon. A can also be configured but is not a must for performing Even Search. Schedule the recording. Settings - Schedule: Chose the days of the week, the time and enable "Alarm" Set the recoding stream. Settings - Storage - Recording: Chose the stream to be recorded. 2. Event Search - Chose the respective Camera (that recorded on Alarm Input) and search for "Alarm"
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    ‎05-16-2018 09:34 AM
    After changing the resolution of monitor to UHD (3840*2160), the attached monitors results always black.
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