Bosch Building Technologies

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    a week ago
    Follow the steps from this article to add a Bosch IP camera to the Alarm Management.
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    100% helpful (1/1)
    2 weeks ago
    Bosch's Remote System Management service allows you to leverage the power of the Internet of Things (IoT) to provide secure, transparent, and cost-effective asset management throughout the lifecycle of a video system. This service enables end users, system integrators and installers to perform inventory and update management, as well as health monitoring tasks for an entire Bosch video system (DIVAR IP + BVMS + cameras) from one centralized Remote Portal platform.
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    3 weeks ago
    The infrastructure upgrade is scheduled to start at 7 a.m, on 15th of February 2024. UTC and might take up to 4 hours to be completed. Only after completion, users will be able to re-connect their DIVAR IP systems. An email notification will be sent to affected Remote Portal account administrators, on February 15th,  as soon as the upgrade was completed. NOTE: General availability of Remote Portal will be affected for ~ 15 minutes, i.e. the up to 4-hour downtime only affects DIVAR IP connectivity to Remote Portal. Existing video streaming via Video Security App or Video Security Client will not be affected. New video connections can only be established once the Remote Portal is available again (~15 min mentioned above).
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    3 weeks ago
    This article provides an answer regarding what to do in case if a  colleague from the same company claimed a license with a wrong Remote Portal account.
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    3 weeks ago
    This article explains step-by-step how to add and keep the purchased licenses in my Remote Portal account. Upon purchasing licensing, an email from Bosch provides the needed codes.
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    ‎12-18-2023 10:16 AM
    This article is a step-by-step guide of how to configure the Advanced Video View Service.
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    ‎11-28-2023 04:34 PM
    This article describes how to move one or multiple cameras from one company (account) to another one in Bosch Remote Portal. 
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    ‎11-24-2023 01:16 PM
    If WebRTC doesn’t work for you, follow this article to locate the reason:
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    100% helpful (1/1)
    ‎10-23-2023 10:48 AM
    Depending on the 3rd party cameras’ capabilities, there are different ways of adding cameras to Bosch Alarm Management.
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    100% helpful (1/1)
    ‎10-18-2023 03:51 PM
    In this article it is explained in a step-by-step guide how to activate the needed services in Remote Portal to be able to connect the cameras to Bosch Alarm Management.
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    ‎09-29-2023 04:50 PM
    Check this article and see how to solve if the cameras in Alarm Management cannot use services activated in Remote Portal. 
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    ‎09-27-2023 08:42 AM
    This article provides a solution regarding why the systems aren't showing up on the dashboard in my Remote Portal account.
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    ‎09-26-2023 10:22 AM
    This article explains how you can set up a Virtual Assistant service in Bosch Alarm Management
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    ‎09-26-2023 10:10 AM
    Offer your customers remote access to live video streams from all their video surveillance-secured sites from any smart phone or tablet, so they can check in any time, from anywhere.
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    ‎09-26-2023 10:01 AM
    This article shows available actions in Bosch Alarm Management and provides a step by step instruction to configure these actions.
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    ‎09-26-2023 09:53 AM
    This article provides steps regarding how to create an user and connect the Bosch Site Monitor App to Alarm Management.
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    ‎09-26-2023 08:42 AM
    To be able to configure Customer Traffic Report service the Bosch IP camera needs to support Intelligent Video Analytics or Essential Video Analytics.
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    ‎09-26-2023 08:27 AM
    This document contains information on what situations might happen if no Virtual Guard appears in Alarm Management Operator Interface and how to advise.
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    ‎09-26-2023 08:23 AM
    The live view of the camera is loading indefinitely in Alarm Management Operator Interface > Live View and Investigation Mode and has no streaming video at all.
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    ‎09-26-2023 08:15 AM
    The Virtual Guard service allows your operators to perform scheduled video checks of all key areas at the customer site.
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