Security: Video

This article gives you few tips to find out why the  RealShot Manager does not communicate correctly

This step-by-step guide helps you to find how you can configure the email settings for Sony cameras

Before asking for assistance, please collect and provide the Central Technical Support Team with the information from this article.

Quick guide about the SD cards and the settings that need to be inside of the SONY camera in order to have recording on SD.

Use the free software version of Sony RealShot Manager (RSM) or as an alternative of Real Shot Manager Free Software is the latest version of   BVMS Lite* (Demo**)  

This article explains the most common way of gathering logs from a SONY camera.

Let’s take a peek at some of the most common mistakes you can make when installing SONY security cameras — so you can avoid them!

Please refer to the following link: https://www.milestonesys.com/community/business-partner-tools/supported-devices/xprotect-corporate-and-xprotect-expert/?StringSearchData=SNC-EM642R   If you have for e.g. a SNC-EM642R camera and you want to find out which device packs you need for your entire solution, follow the steps below:  

Question   Which are the RTSP request URLs of SONY cameras for getting live stream?   Answer   The URL for RTSP stream (for example in VLC Media Player) should have the following format: rtsp://IP/media/video1 or for Stream 2:   rtsp://IP/media/video2 or in case credentials are needed:   rtsp://user:password@IP/media/video1 Note:   If you cannot access one of the streams , the likely cause for this issue is that the stream is not enabled in the video codec settings.  Solution: SNC-DH140: In the web interface, go to Setup > Camera, and in the video codec Tab, Verify Image 2 Codec is not off. SNC-VM600: In the web interface, go to Setting > Video/Audio, and in the video codec Tab, Verify Image 2 Codec is not off. ❗   Please refer also to the attached document which  describe s  technical details about RTSP streaming function  supported by  the 6th  generation of  Sony Network Came ra s: