Security: Video

Before asking for assistance, please collect and provide the Central Technical Support Team with the information from this article.

This article explains the most common way of gathering logs from a SONY camera.

The URL for RTSP stream (for example in VLC Media Player) should have the format as described in this article

If you have for e.g. a SNC-EM642R camera and you want to find out which device packs you need for your entire solution, follow the steps from this article.

This article provides solution regarding 3rd party camera which is  added in VSG and is not displayed in the Device Tree from BVMS Configuration Client.

This article gives you few tips to find out why the RealShot Manager does not communicate correctly

This step-by-step guide helps you to find how you can configure the email settings for Sony cameras

Quick guide about the SD cards and the settings that need to be inside of the SONY camera in order to have recording on SD.

Let’s take a peek at some of the most common mistakes you can make when installing SONY security cameras — so you can avoid them!