Security: Video

This article presents the comprehensive steps of DIVAR-IP all-in-one System Manager and Remote System Management installation and configuration

This article contains the list of Security Advisories (SA) to inform you about identified security vulnerabilities in our product or service and proposed solutions.

If you have configured an out of the box system and once the configuration was done you wasn’t able to access the BVRAdmin account, this article will help you to find a solution. Access to BVRAdmin account is required to perform administrative tasks on the operating system. This requires the following steps:

DIP serial number can be found in 2 ways. IPMI information cannot be found within the software and is provided on the device itself. It can be found next to the BMC/IPMI port on the back of the device.

In this article is explained step by step how to collect System Manager logs from your DIVAR IP all-in-one 4000 & 6000.

In this article can be found which is the max. iSCSI recording sessions of DIVAR IP AIOs.

Equipment should be mounted into a rack so that a hazardous condition does not arise due to uneven mechanical loading.

The BVRAdmin password is a password for a Windows user and needs to be changed accordingly, from Windows settings. Please be aware that if you have BVMS installed on your DIVAR, it is important to change in BVMS Configuration Client the iSCSI target password after this was changed for BVRAdmin user.

Regular BVMS 12.1 installer will not run on any DIVAR IP all-in-one platform. The upgrade shall be performed via DIVAR IP System Manager application. Usually, we recommend to upgrade BVMS in steps. Each version should not be more than ~two years apart. This prevents potential issues in the upgrade process.

Time zone drop down is greyed out and it's not possible to reconfigure the Time Zone on the DIP-44/64 after installing BVMS 12.1 and enabling UAC.

BVMS Desktop screen (BVMS Kiosk screen) has several customization possibilities for introducing a company logo picture and a custom text, as well as selecting if an application icon will appear on the screen or not.  Follow this article to see the guidance on how to make these customizations.

Health monitoring with Remote System Management is very easy, as in one page you have an overview of the state of all DIVAR IPs connected to your Remote Portal and then, drilling down a level, you have an instant overview of the state of the cameras connected to the selected DIVAR IP. A service is available to setup health alerts for devices via email, so you are informed when any emergencies pop up.

"An unexpcted error occured. Press F5 to go back to the operation mode selection page and retry. If the issue persist, contact technical support." Windows Server 2022, which is running on these machines is trying to contact their server, which in some cases (still being investigated why) is failing.  

During the BVMS upgrade from v11.1.1 to v12.0 through System Manager v2.0 on the DIVAR IP 6000 AIO, the software file placed on an external drive is not visible to be installed. What could be the cause?

Regular BVMS 12.0.1 installer will not run on any DIVAR IP all-in-one platform. The upgrade shall be performed via DIVAR IP System Manager application. Keep in mind: If you want the latest version of BVMS, it must be downloaded and applied with the latest version of System Manager.

Learn from this article how to collect RAID Controller Event log, Diagnostics Logs or Server Report of DIP 6000 AIO via LSA for more in-depth troubleshooting, which might be required by Central Technical Support Team.

This article presents step-by-step how to check the status of the RAID array via LSA, replace & rebuild the faulty HDD (DIP 6000 AIO).

This article provides causes and solutions regarding the error code 49 Invalid Credentials when trying to login to LSA management software.

This article explains that by pressing ALT+TAB  it is possible to return on the kiosk mode from DIVAR IP System Manager without the need of restarting the unit.  

If you cannot access any program from kiosk mode or they are randomly opened on your DIVAR IP AIO, this happens because you double click on the icons.