Bosch ST has sold the HP Workstations and the HP Enterprise Servers and is responsible to provide the required Service & Support for these products regardless of the SLA in place with HP. Therefore, the customer always will contact the Bosch After Sales organization in case of any problems encountered with one of these products. The customer must never been told to contact HP or HPE directly if he seeks support from Bosch. In this solution article a questionnaire for a first basic analysis of a reported issue is described. This checklist is intended to help to identify and resolve known issues immediately and to collect relevant data in case of an unknown issue.