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Bosch Building Technologies Community

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    Security: Video

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    2 weeks ago
      Issue: The Bosch VRM Monitor page does not open correctly, but instead displays an Error. Any Replay client requesting video from the  Bosch Video Recording Manager service, only receives the Time-Line but the video is alway Black. Bosch VRM by default uses Ports 80 & 443. In most cases the problem is caused by another web server (e.g. IIS) that is installed on the same machine and is also making use of the default web ports 80 & 443. Related product: Bosch Video Recording Manager (VRM) Bosch Video Managment System (BVMS) Bosch Video Client (BVC) Bosch Video Security Client (VSC) Any Replay Client/ Managment System which accesses recorded video data via HTTP/HTTPS Solution: Disable any of the other web services or change the default Ports they are using.
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    100% helpful (2/2)
    ‎10-29-2018 04:58 PM
    Possible Communication Issue between BVMS 8.0 Central Server and Video Recording Manager (VRM) 3.70 and 3.71 with BVMS 8.0 installed on different Servers. Problem Identification Communication can get interrupted and configuraiton might fail if the below desribed actions are not performed. If your system is affected or not is described here as follows: There can be authentication issues between the BVMS Central Server and the Video Recording Manager in case they are installed on different Servers. It is possible to see reports at the BVMS 8.x system alarms that VRM reports wrong version Please check in the VRM debug logging if the following logline indications can be found CONFIG;DEBUG;SENDING XPATH /SYSTEM/DEVICES/DEVICE as well as HAS NO CONFIGURED NODE, SET TO CONFIGURED CONFIG;INTERNAL;/SYSTEM/DEVICES CHANGED IN CONFIG. DEVICEID= [DEVICE IP]\0;SYSINFO;INTERNAL;LINE 1 HAS NO CONFIGURED NODE, SET TO CONFIGURED Solution In general please keep in mind, that it is strongly recommended to use VRM 3.71.0029 with BVMS 8.0. Do not use any older VRM version like 03.71.0022. The 03.71.0029 and Releaseletter is available at the BOSCH DownloadStore (status update 2018-10-26). https://downloadstore.boschsecurity.com/FILES/Setup_VRM_03.71.0029_win32.zip Release Letter: https://downloadstore.boschsecurity.com/FILES/Bosch_Releaseletter_VRM_3.71.0029.pdf At the VRM system / server, please check and ensure that the following Microsoft software packages are pre-installed: .NET framework 4.6.2 or higher Redistributables for Visual Studio 2015 In case one component is missing, please perform the following steps: Download the missing Microsoft components. Note: When using BVMS 8.0 the VRM is typically a 32-Bit VRM software. Therefore the 32-Bit Microsoft packages are needed. Component that was seen as missing is the >>   “Visual C++ Redistributable for Visual Studio 2015”            https://www.microsoft.com/en-US/download/details.aspx?id=4814 Please choose the 32-Bit version of that when using with 32-Bit VRM and the >>  .NET framework 4.6.2 or higher (NDP462-KB3151800-x86-x64-AllOS-ENU.exe)       https://www.microsoft.com/en-US/download/details.aspx?id=53344 Stop the VRM (rms.exe) service in Windows services  Install those components with Administrator rights at the VRM server Reboot the server after installation of the Microsoft components Check if the VRM service is running and if needed Re-Start the VRM (rms.exe) service Check that the combination of messages are not longer seen in the VRM debug logging The VRM package is enhanced and useres should no longer run into this issue with VRM 3.81 and newer versions. Please be aware that BVMS releases are tested with certain VRM verions. This still can offer to install a newer VRM than originally rolled-out in the BVMS overall installer. For all VRM versions 3.7x and below 3.81 it is needed to add this packages.
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    ‎06-18-2018 11:59 AM
    If BVMS and VRM are installed on the same machine, it is needed to change the TCP Port of the VRM Monitor.
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    ‎06-18-2018 09:56 AM
     This article describes how to collect log files and configuration of IP cameras, encoders and decoders. 
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    ‎05-21-2018 08:16 PM
    Related Products VRM Question Can I import Direct-to-iSCSI recordings into VRM? Answer No. iSCSI arrays used in Direct-to-iSCSI recording mode must be formatted when imported into VRM.
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    ‎05-13-2018 02:30 PM
    Standard Service Documents The calculation of the storage capacity is done in different way in Configuration Client and VRM Monitor: - In BVMS Configuration Client Capacity (GB) stands for the available physical capacity of the storage, as calculated and provided by the storage vendor (for example NetApp). -In VRM Monitor – under Target Overview – Total is listed the number of all available blocks multiplied by the size of the blocks that is by default 1GB. This calculation concerns the logical storage and depends on the way the storage is used (for example how many Luns are imported in the system).
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    ‎05-18-2018 10:53 AM
    Restrictions of VRM Configuration utility pre-installed on DLA
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