During the troubleshooting process, the Central Technical Support team often needs to run several different loggers to gain a more complete understanding of the problem. This log collection method is useful only when an issue can be reproduced fast, because the logs are overwirtten.
During the troubleshooting process, the Central Technical Support team often needs to run several different loggers to gain a more complete understanding of the problem.
You can use custom console traces to regroup and run different loggers that are not combined in the default Server Admin list.
To create and run custom console traces for Security Center, follow the steps from this article.
This article describes how to change the communication ports that are used by the Bosch Forensic Search inside a Genetec installation.
The default communication port between the Bosch server components is 5051. It may happen that this port is already in use by another process and hence the setting needs to be changed. Such a situation would be exposed to the user as a 'Server error' when trying to execute a search and a log entry would be created, indicating the the FSS validation is not possible.
To ensure the highest customer satisfaction and replace the defective hardware faster and more smoothly, it is necessary to register each system for the specific country together with the system location.
But where and why should you register your device?
Let’s suppose that you have one setup which consists in an Adam 6060 I/O module, BVMS and a DINION IP thermal 8000 camera. Can the state of an ADAM relay module be changed when the IVA from the camera generates an alarm?