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Bosch Building Technologies Community

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    Security: Video

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    2 weeks ago
     In August 2018 (10-08-2018) the VRM version 03.71.0029 was released. The Video Recording Manager 03.71.0029 is fully supported with BVMS 8.0 and Product Management of BVMS and VRM recommend to use this VRM version instead of the former Release version of VRM 03.70.0056. Changes / Bug Fixes: One of the main bugfix reasons to use VRM 03.71.0029 is a fix in regards to correct display and replay of recorded clips in continous and alarm recording mode. This fix is listed on page 2 of hte attached Relase Letter. For Troubleshooting and support reasons it is essential to double-check a reported gap in recording and to analyze on Level 2 and Level 3 support side what circoumstanced could lead to a video gap. See in the following chapter what kind of data a trained BOSCH partner, Installer or Video expert should provide to the BOSCH Technical Support to advise on next steps. The data described here below can and should be collected before the software VRM is changed and updated to a latger version. Note: Video Recording Manager version 03.71.0029 is not the latest available version of VRM, but in combination with other 3rd party implemantation or usage of special BOSCH VMS software version (e.g. BVMS 8.0) this VRM version 03.71.0029 may be required. VRM logging to collect for in depth expert troubleshooting In certain situations and troubleshooting scenarios extended logfiles might be required. The BOSCH Level 1 and BOSCH Level 2 team will assist all users on how to collect these data and cooperate with the BOSCH Level 3 Support where needed. Backup the configuration of BVMS and VRM (BVMS elements and VRM config.xml file) Enable debug logging of the VRM Depending on the used Configuraiton Software the debug logging need to be enabled to get an extended logging informaiton. In case a gap in recording happened in the past it is anyhow helpful to enable the debug logging for a defined time for future incidents. To analyze the already occured video recording gap the available VRM logging must be collected. Depending on 32-Bit or 64-Bit version of the VRM software, the loggings are found in the "primary" or "secondary" sub-directory structure. Surch for     ...\Bosch\Video Recording Manager\VRM Server   folder at your VRM server to find a similar directory view like shown in the screenshot here below: Inside the directory "log" the standard logging data of the VRM are found and need to bre collected. In addition to the standard logfiles of the relevant day, the debug logging from a defined time period need to be provided in case debug logging was enabled prior to an incident. Here the "debug" logfiles are found: The debug loggins are saved in a special directory "debug". The Spanhistory logging does provide details of the storage usage. It describes which internal "storage block" was used. It describes the IP of the target, the LUN and the block used for a recording. The Spanhistory of the day where the recording was done and shows issues (e.g. the video reocriding gap), the related spanhistory logfiles is required. As seen in an earlier screenshot above the VRM configuration file is found in the directory:     ...\Bosch\Video Recording Manager\VRM Server\primaryAll versions of the config.xml need to be provided to the Technical Support.  
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    2 weeks ago
     This article explains how to exchange the battery on the DIVAR Hybrid and Network in a safe way.
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    ‎05-22-2018 05:01 PM
    How to export the Archive Player in IE
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    ‎05-22-2018 04:57 PM
    Related Products DIVAR AN 3000 DIVAR AN 5000 How to configure Monitor B output for Divar AN 3000-5000 Solution see attachment.
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    ‎05-21-2018 08:31 PM
    Related Products DiBos version 8.0 to 8.7 BRS version 8.8 and later   Question How to configure LDAP in DiBos / BRS?   Answer See attached 8 screenshots which guide through the LDAP configuration. Known restrictions on the AD: - users and user groups must be located in the same directory in the AD - DiBos / BRS supports max. 1000 user groups in the AD - Comma separated user (ex. User, John) are not supported.
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    ‎05-16-2018 09:34 AM
    After changing the resolution of monitor to UHD (3840*2160), the attached monitors results always black.
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    ‎05-14-2018 11:09 AM
    Network switch has port security on and shuts down a NetApp iSCSI data port (e.g. CH3). This article is only relevant in aspects of network security / port security where MAC addresses are analysed. Some network security applications are capable of sniffing network packets thoroughly enough to pick up MAC addresses on E-Series Controller ports that are not seen in the Storage Array Profile data.
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    ‎05-14-2018 10:56 AM
    Memory leak on a Divar IP 7000 R2 triggered by Catalyst Control Center.
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