In this section you can find details on what information is required during the troubleshooting process to successfully identify a unit in terms of model number, firmware version and unique identifiers. What is also very important always for the troubleshooting is the DIVAR Service log. In addition to that, in some situations network captures from the DIVAR may also be required.
If the administrator account (which was originally created when initial setup wizard was run) has been deleted locally and another new administrator account was created, then it is not possible to create user via web. Only locally is possible, as the application is still looking for the original admin account.
A workaround here would be to default your Divar Network and follow the setup wizard > this will create the administrator user again and will let you create new users again.
Or create the new users locally on your Divar.
Bosch strongly recommends upgrading to the latest firmware for the best possible functionality, compatibility, performance and security.
Check http://downloadstore.boschsecurity.com/ regularly to see if there is a new firmware version available.
Alarm functions include local inputs and relay outputs, plus motion detection in user-defined areas. If an alarm is detected, the DIVAR can:
send an e-mail notification and/or FTP push
sound a buzzer and/or display a warning
activate local alarm output
You are using one Divar network 2000 and you have a new Flexidome IP 5000i IR camera, but you cannot add it to the Divar because it is not displayed in “Detection” > “Device search” screen.
Divar network 2000 connected to one monitor
Flexidome IP 5000i IR
You didn’t set up the internal IP settings of the DIVAR.
Assigning the device to a network range which is different than the internal or external network range will lead to a situation where the cameras will no longer be accessible by the recorder.
A warning message is shown and using this feature will not work.
🛈 Port Forwarding
Allows remote computers (for example, computers on the Internet) to connect to a specific computer or service within a private local-area network (LAN).
In a typical residential network, nodes obtain Internet access through a DSL or cable modem connected to a router or network address translator (NAT/NAPT). Hosts on the private network are connected to an Ethernet switch or communicate via a wireless LAN. The NAT device's external interface is configured with a public IP address. The computers behind the router, on the other hand, are invisible to hosts on the Internet as they each communicate only with a private IP address.
When configuring port forwarding, the network administrator sets aside one port number on the gateway for the exclusive use of communicating with a service in the private network, located on a specific host. External hosts must know this port number and the address of the gateway to communicate with the network-internal service. Often, the port numbers of well-known Internet services, such as port number 80 for web services (HTTP), are used in port forwarding, so that common Internet services may be implemented on hosts within private networks.
Logs are definitely important. We would even say they are the most important thing for a system to function properly.
At some point, the Central Support Team may ask you to provide them with the log files of your system.
The steps below can be used for the following models:
DIVAR AN 3000/5000 ,
DIVAR Hybrid 3000/5000,
DIVAR Network 2000/3000/5000
You can collect Service logs from the unit using two methods. Both methods will save the service logs as a password protected ZIP file ( Example: ServiceLog-20141204T172254.zip ).
Method 1 : from Local User Interface
Method 2 : remote, using a browser
Perhaps you are wondering how to set the maximum retention time on a Divar Network? Some of our customers asked about this option.
Well, in DIVAR Network and Hybrid there is not retention time.
But you can set the automatically deleting time, that is more or less the same.
Open one Browser and type your device IP address
Login with the administrator account
Go to Settings > Storage > Recording
Fill in the box with the desired automatic deletion time
Another option is to make this change directly in the local interface of the unit.
Find below Gmail SMTP settings which you have to set in your EMAIL screen of DIVAR Menu.
SMTP Server address: smtp.gmail.com
Username: Your Gmail e-mail adress
Password: Your Gmail password
Port (TLS 😞 587
Port (SSL 😞 465
TLS / SSL required: Yes
TLS : Transport Layer Security SSL: Secure Sockets Layer
What happens if you do not select either one?
If neither SSL nor TLS is used , then the communication line can easily become a party line for eavesdroppers, all data transmitted between DIVAR and e-mail account for anyone to see.
DIVAR mobile viewer is not able to connect to DIVAR AN and/or DIVAR Hybrid/Network because some ISP’s (Internet Service Provider) only support IPV6.
This issue occurs on:
DIVAR Mobile Viewer 3.1.4
DIVAR AN and/or DIVAR Hybrid/Network
New app 3.1.5 version is released and available on the App Store.
Please download the new App version and fix this behavior.
We encourage you to always use the latest version of the App. Latest versions contain the newest features and bug fixes.
This article shows how to configure Input Alarm and later search for them in the Event search using Web Interface.
There are only 3 different search parameters for Event type search, which are "All", "Motion" and "Alarm". Once can search for any alarms during the set time period and channel and in this way indirectly to filter for Input Alarm (if only Input Alarm triggers Recording for a particular channel). It is not possible to directly narrow the search for particular Alarm type (ex. Input alarm).
What information is required when you request a password reset for your recorder?
If you forgot the password of you recorder and you want to reset its password, the Central Support Team can help you.
Before requesting a password reset, please note that you need to provide some important information to the Central Support Team to get help from them.
Please follow the steps from this article and find out what information is needed if you want to reset the password of your:
Divar Analog 3000/5000
Divar Hybrid & Network 2000/3000/5000
Note: Please note that you can provide the Central Support Team with a picture of the label of the unit, in order to prevent misunderstandings or misspelling .
💡 Be aware that in exceptional cases, you may be required to send them an invoice of your unit or other proof of ownership.
Label of the unit:
Important : You must be locally connected to your recorder with: monitor, keyboard and mouse.
⚠️ Kindly note that the code received from the CTS is valid only for 1 Day.