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    Security: Video

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    yesterday
    Question What information is required when you request a password reset for your recorder? If you forgot the password of you recorder and you want to reset its password, the Central Support Team can help you. Before requesting a password reset, please note that you need to provide some important information to the Central Support Team to get help from them. Answer Please follow the steps from this article and find out what information is needed if you want to reset the password of your: Divar XF/700 Divar MR DVR400/600 Divar Analog 3000/5000 Divar Hybrid & Network 2000/3000/5000   Note:   Please note that you can provide the Central Support Team with a   picture   of the   label of the   unit, in order to prevent misunderstandings or  misspelling . 💡   Be aware that in exceptional cases,   you may be required to send them an invoice of your unit or other proof of ownership. Label of the unit:   Important :   You must be locally connected to your recorder with: monitor, keyboard and mouse. ⚠️   Kindly note that the code received from the CTS is valid only for 1 Day.
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    yesterday
    Question   Where and how should unlock codes be used to reset the DIVAR recorder password? This article is applicable for the following DIVAR recorders: Divar XF/700 Divar MR DVR400/600 Divar Analog 3000/5000 Divar Hybrid & Network 2000/3000/5000   Answer When you request to reset the DIVAR password, the Central Technical Support team provides you with the unlock codes.   ⚠️  Kindly note that the unlock codes received from the CTS are valid only for 1 Day. Moreover, please make sure that the date displayed on the Live monitor matches the date you requested the password reset. For more information, please check the following article: What information is required when you request a password reset for your recorder?   In order to fill in one of the provided unlock codes, you will need to connect locally to the DIVAR unit -> Monitor, mouse and keyboard are needed. Use the following: User name: ADMINISTRATOR Password: one of the provided unlock codes
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    a week ago
    In certain situations of the support process for a particular product, the customer number and the material/ serial/ commercial type number of your Bosch device may be required. But where can you find them? The purpose of this article is to help you find this information in different ways.
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    a week ago
    This FAQ article explains whether it is possible to activate and use Alarm Out 1 or 2 via DIVAR Mobile Viewer App. One of the tests performed by Central Technical Support Team was on a DIVAR Hybrid 5000 with 6 outputs and they have used the latest firmware versions on DIVAR and cameras, so make sure you do the same.
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    a week ago
    "How can I add an NVR in BVMS Viewer via DNS?" This question of our clients is more and more often encountered by the Central Support team. Here you will find the answer and recommendations of our experts .
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