Question
What information is required when you request a password reset for your recorder?
If you forgot the password of you recorder and you want to reset its password, the Central Support Team can help you.
Before requesting a password reset, please note that you need to provide some important information to the Central Support Team to get help from them.
Answer
Please follow the steps from this article and find out what information is needed if you want to reset the password of your:
Divar XF/700
Divar MR
DVR400/600
Divar Analog 3000/5000
Divar Hybrid & Network 2000/3000/5000
Note: Please note that you can provide the Central Support Team with a picture of the label of the unit, in order to prevent misunderstandings or misspelling .
💡 Be aware that in exceptional cases, you may be required to send them an invoice of your unit or other proof of ownership.
Label of the unit:
Important : You must be locally connected to your recorder with: monitor, keyboard and mouse.
⚠️ Kindly note that the code received from the CTS is valid only for 1 Day.
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