Relates to: IP Storage/PC HW - DIVAR IP 6000 R2 and DIVAR IP 7000 R2
Both DIVAR IP units running the BIOS from American Megatrends Inc. (A.M.I)
There are PRE BOOT or POST BOOT beeps.
Please see the following Acoustic Error Codes.
Don't skip the Warning Signs that suggest an HDD Failure.
If you suspect that your hard drive has failed and you are contacting the Central Technical Support team, please first consider the mandatory information listed below, which must be provided to them.
Possible causes and solution(s)
DIVAR IP all-in-one 5000 (DIP-5244IG-4HD) without the video card:
When accessing the Operator Client from the Kiosk mode, the camera streams displayed on the cameos show a view that does not match the view from Operator Client running from desktop (Under the BVRAdmin account) or Remote Desktop. The scaling seems to be off.
The DIVAR IP all-in-one 5000 (DIP-5244IG-4HD) is the model without the added video card. The production units of the DIP 5k AiO can run Operator Client locally on the DIP5k AIO without the higher end graphics card and display at least 4 1080p cameras @ 15fps as long as the I-frame distance was well over 30.
The units without a graphic card (like DIP-5244IG-4HD) should not run the Operator Client locally; only remote viewing, with the Operator Client running on a Workstation or suitable PC, is recommended. Doing it any other way may produce inconsistent results, see attached pictures.
✓ You can run the Configuration Client from the Kiosk.
✓ If you logon to the desktop with the BVRAdmin account, you can run the Operator Client from the console (desktop) on the unit. On this unit this is only supported for diagnostics/ testing purposes. This falls under the same category as the Remote Access to the unit.
✓ The Central GUI should be used for "configuration and operation management." It does not mention watching videos from the same GUI.
✓ You can attach a single monitor to the AiO, in order to run the Configuration Client from the Kiosk (Management purposes).
⚠️ When using a remote workstation/ computer, to run the BVMS Operator Client remotely, the workstation / computer should meet the hardware and OS (Operating System) requirements for such use.
◦ The hardware and OS (Operating System) requirements can be found in the datasheet of each version of BVMS Operator Client you use. Select the product family from the official Bosch Security and Safety Systems page, go to Downloads area and download the data sheet.
◦ Bosch strongly urges customers to use the driver versions mentioned in the following BVMS Release notes. This ensures that the software can perform its task reliably and the specified performance.
On the units with Graphics Cards you can run both: Operator Client and Configuration Client from the Kiosk and get consistent results, without any changes.
◦ Please also refer to the following Datasheet for the Models with and without Graphic Cards.
The attached .zip file contains a script to check for the credentials to run the script and set the proper scaling on the desktop, for the current user (even for the limited user).
Why the Windows license key and System ID are the same on all my DIVAR IP 6000?
These units come pre-licensed from the factory and they have an OEM (Original Equipment Manufacturer) license activated.
Please see more information about OEM on the Wikipedia link below:
According to its datasheet, all components relevant to the usage of DIVAR IP 6000 as storage array in a Bosch recording solution are pre-installed and preconfigured.
Simply connect to the network and power the unit up — DIVAR IP 6000 is ready to begin recording straight out-of-the-box.
Strange behaviors of the Divar IP 6000/7000 R2 start from a root cause that need to be found. Log files are the most comprehensive and help the Central Technical Support team to find it and provide you further assistance.
This article provides you a step-by-step guide on how you can collect MegaRAID logs for DIVAR IP 6000/7000 R2.
The disks in an array are usually configured into smaller sets named RAID groups which provide protection against failure.
The RAID groups define the manner in which the group of physical disks handle data when it is written to the disks within that group. The main aim is that data to be protected.
For this reason, you must create logical unit numbers (LUNs) correctly.
This article describes all the steps that will help you to create LUNs after RAID failure.
Where can you find the ISO image for recovery of DIVAR IP 7000R2 and DIVAR IP 6000R2?
DIVAR IP 7000R2 and DIVAR IP 6000R2
DIVAR IP 6000 2U W/O HDD
DIVAR IP 6000 2U 4X3TB
DIVAR IP 6000 2U 8X3TB
DIVAR IP 6000 2U 4X4TB
DIVAR IP 6000 2U 8X4TB
DIVAR IP 6000 3U W/O HDD
DIVAR IP 6000 3U 16X3TB
DIVAR IP 6000 3U 16X4TB
DIVAR IP 7000 2U W/O HDD (R2)
DIVAR IP 7000 2U 4X3TB (R2)
DIVAR IP 7000 2U 8X3TB (R2)
DIVAR IP 7000 2U 8X3TB (R2)
DIVAR IP 7000 2U 8X4TB (R2)
DIVAR IP 7000 3U W/O HDD (R2)
DIVAR IP 7000 3U 16X3TB (R2)
4000GB HDD DIVAR IP 6000/7000
For recovery of DIVAR IP 6000 R2 or DIVAR IP 7000 R2 one should use only the DVD provided with the particular device.
Do not use the DVD for recovery if you are not sure that it is the one delivered with the system.
In case the DVD is lost or damaged request the respective ISO image from Bosch Technical Support.
Request the ISO image from Bosch Technical Support:
Provide the Serial Number of the device
What is the reason for the recovery
Why it is not possible to use the recovery DVD
This article will guide you through the recovery steps of a DIP:
TSG: Rebuild broken OS RAiD on DIVAR IP 6000, DIVAR IP 6000 R2, DIVAR IP 7000, DIVAR IP 7000 R2
What is the difference between RAID 5, RAID 5 plus a Hot Spare and RAID 6?
The RAID combines two or more physical drives into a logical unit presented as a single hard drive to the operating system. There are currently six basic RAID levels: RAID 0, RAID 1, RAID 0+1, RAID 1+0, RAID 3, RAID 4, RAID 5 and RAID 6.
The scope of this article is to provide basic information for the levels RAID 5 and RAID 6 and to compare them from point of view of performance and security.
Hot spare is a drive that acts as a stand by drive in RAID 1, RAID 5 or RAID 6 volume. It is fully functional drive that contains no data and is not used during normal operation. If a drive from the volume fails, the controller reconstructs the data from the failed drive to the hot spare drive.
A RAID 5 array is designed to protect against the failure of a single disk within the array. Because of the way that RAID 5 works, the total capacity of one disk is lost to overhead. If, for example, a RAID 5 array contained five 10TB disks, then the array’s usable capacity would be 40TB.
A RAID 5 (with Hot Spare disk) array can be configured to treat one of the disks as a hot spare. Then one of the disks is reserved as a replacement in the event that a disk fails. For the above example with five 10TB disks, this would decrease the example array’s usable capacity to 30TB.
A RAID 6 array is designed to protect against two simultaneous disk failures. However, the price for this extra protection is that two disks' worth of capacity is lost to overhead. As such, a RAID 6 array made up of five 10TB disks would have a usable capacity of 30TB because 20 TB is lost to overhead.
The performance during Normal Operation is measured in IOPS (Input/output operations per second) and as a sum for all the disks (excluding the Hot Spares and decreased for writing parity data) in the array. As a rule of the thumb, the higher the overhead associated with writing parity data (in the above example RAID 5 with Hot Spare causes the same overhead like RAID 6) the lower the IOPS.
The reason for implementing RAID arrays is to secure the data. The level of protection does not directly correlate with the overhead. From the above example both RAID 5 with Hot Spare and RAID 6 have same capacity, but offer different level of protection. In case of failure of RAID 5 array with Hot Spare, the Hot Spare is activated and the rebuild process start immediately.
The system can recover from a single disk failure and during the recovery, process is vulnerable to second disk failure.
Therefore, RAID 5 and RAID 5 with Hot Spare disk offer the same level of protection – single disk failure.
In contrast, if a disk fails at RAID 6 array, the recovery will start only after the faulty disk is replaced manually. However, if during the recovery process second disk fails, the RAID 6 array will stay functional.
The Windows Storage Server operating system of DIVAR IP all - in - one 7 000 is installed on a two SSD drives in redundant (mirrored) configuration.
Health status of the mirrored OS drives can be monitored using a tool called Virtual RAID on CPU (formerly known as Rapid Storage Technology).
Installation and configuration steps are described below.
Download the setup from here
Copy the content to a USB drive
When the BVMS default screen is shown, press CTRL + ALT + DEL
Hold down the SHIFT key while clicking Log off
Log in as BVRAdmin
Transfer the IATA_CD.exe from the USB drive to the BVRAdmin desktop
Double click the IATA_CD.exe executable
Follow the installation procedure as shown in the screen shots
2. Email notification:
Note: The E-mail notification feature is based on SMTP access without authentication.
It is strongly suggested to use this functionality only with a dedicated server in the local network, which is specifically configured for this purpose and doesn’t handle any critical data.
What information is required when you request a password reset for your recorder?
If you forgot the password of you recorder and you want to reset its password, the Central Support Team can help you.
Before requesting a password reset, please note that you need to provide some important information to the Central Support Team to get help from them.
Please follow the steps from this article and find out what information is needed if you want to reset the password of your:
Divar Analog 3000/5000
Divar Hybrid & Network 2000/3000/5000
Note: Please note that you can provide the Central Support Team with a picture of the label of the unit, in order to prevent misunderstandings or misspelling .
💡 Be aware that in exceptional cases, you may be required to send them an invoice of your unit or other proof of ownership.
Label of the unit:
Important : You must be locally connected to your recorder with: monitor, keyboard and mouse.
⚠️ Kindly note that the code received from the CTS is valid only for 1 Day.
⚠️ NOTE: The procedure is the same for all 2U and 3U systems, except 3108 FW might be different, depends on the exact model.
There are two drive arrays with below instructions on recreating. After Drive preparation rerun Factory default procedure
In certain situations of the support process for a particular product, the customer number and the material/ serial/ commercial type number of your Bosch device may be required.
But where can you find them?
The purpose of this article is to help you find this information in different ways.
Was the following message displayed when you tried to enter the product key?
"This key didn't work, please check it and try again, or try a different key."
Please find here what can you do if the Windows product key cannot be activated on your DIVAR IP.
The latest suitable Image for your DIVAR IP R2 Family Device can be obtained from Bosch Central Support Team. Please provide the SN (serial number) from the DIVAR IP 6000/7000 R2 when contacting Bosch Central Support Team.
Intelligent Platform Management Interface (IPMI) is a security guard for your server. Some primary functions of IMPI are to monitor hardware status (including temperatures, power consumption, voltage, etc.), log server data, and allow access to the server even when an operating system is not installed or is malfunctioning.
IPMI gives you the ability to manage servers in remote physical locations regardless of the installed operating system.
This procedure is applicable for DIVAR IP 6000/7000.
Follow the steps from this article and find out how you can remotely view and collect the system's event log through IPMI (Intelligent Platform Management Interface).