Are you searching for a specific Firmware/Software version and unsure of what to expect when contacting Central Technical Support?
The below information might clarify things for you when you get in contact with Central Technical Support team:
The Central Technical Support team will need to:
Identify your company and product to open a ticket for your request.
Verify if the requested FW/SW version is publicly available or not.
If publicly available, they will provide you with the download link for the SW/FW version (e.g. Download Store or Product Catalogue)
If NOT publicly available then, the Central Technical Support team will internally check and depending on the SW/FW version an approval must be requested.
The request can be approved or rejected by internal Bosch department. In both cases, you will be informed.
Depending on the requested older/special FW/SW versions that are not available on our Download Store website, the following steps could be taken:
Central Technical Support will provide you with the "Legacy SW/FW Request Form".
You will be required to sign and fill in the "Legacy SW/FW Request Form" with all necessary details and return it to Central Technical Support.
The Central Technical Support team will verify whether the form is filled in and signed with all the required details.
All information provided on the form must be approved by internal Bosch department before the requested FW/SW version is provided.
If the form is filled in as required and approved, then the Central Technical Support team will provide you the link from where the requested SW/FW version can be downloaded.
Note:
The download link has a limited availability, and this will be communicated to you in advance by the Central Technical Support team.
To ensure that your Bosch IP video system is always operating at its best, explore the the Bosch IP Video Firmware Info Brief to find out the latest firmware updates.
Please be aware that the Info brief hyperlink is subject to change. To access the latest version, please visit the Download Store, navigate to the Firmware tab, and select Cameras & Encoders.
Remember that providing accurate and detailed information can significantly speed up the troubleshooting process and help Bosch Security Systems Central Technical Support team provide you with the best possible assistance.
More information about the Central Technical Support team and other Bosch Video policies, can be found here: Bosch VIDEO Security Systems request and Central Technical Support Team.
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