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    Security: Video

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    ‎09-23-2021 11:06 AM
    Summary:   FW 11.50.2 must be used for Single Controllers and 11.60.2 for Dual Controllers   Overview:   In Q1 of the year 2020 the BU BT-VS announced that NetApp forces to update all systems E2800 to newer firmware than 11.40.x. At that time, it was strongly recommended to go to version 11.50.2 and in February 2020 recommendation was given for 11.50.R2  The version 11.50.R2 was forced by NetApp to get proper NetApp support services while valid warranty contract is active and to fix vulnerability aspects.   General Note:   Newer   NetApp controller   firmware   might be approved and   qualified by BOSCH.  (e.g. status 08/2020 there is an 11.60.2 qualified by BOSCH) - Details can always be found at the BOSCH   product catalogue  and  Release Note All customers owning a NetApp storage system with valid warranty agreement and registered unit do have access to the public announcement of NetApp. This was announced by NetApp on their support websites (see https://mysupport.netapp.com/).   Please follow our BOSCH Knowledge Base and monitor for updates at this article for important news.  The BOSCH sub model ID 356 ensures that the NetApp system is optimized for 24/7 video recording.
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    ‎09-21-2021 09:35 AM
    Possible causes and solution(s)   The parts included in the kit (DIP-7GRSN-P6) are the following: 1 x Graphics card for DIVAR IP all-in-one 7000 appliances 1 x Sound card for DIVAR IP all-in-one 7000 appliances 4 x Mini DisplayPort to DisplayPort adapter The kit must contain the proper brackets for the low profile (2u) and normal mounting (3u).   Causes   At first sight, you might think that the model is the correct one that shows in the Datasheet, but the Video card is smaller than the DIP Slot.   Solution   Please note that it may be possible that: the   Audio   card comes with the   normal  mounting (3u) bracket preinstalled and the kit contains the   low  profile bracket while the   Video   card comes with the   low  profile preinstalled and the kit contains the   normal  mounting bracket The video card model is the same for all types of sizes of DIP-7000 AIO.     Important Q&A:   1) Question   Is it still necessary to move the jumper to disable the on-board VGA? Answer: It is   NOT   necessary to move the jumper to disable the on-board VGA.   2) Question: Are BIOS changes also required? Answer:   No, as per BIOS specifications, the graphic priority should always be set to “off-board”. per default.   3) Question   How can you mount the brackets? Answer   Only two screws need to be tightened.
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    ‎09-06-2021 10:50 AM
    If one of DIVARs IP 5000 AIO is selected on a user profile, the Operator Client opens the site and works fine. One message is displayed when two or more DIVARs are added into the same Enterprise system.   If you already have a DIP 5000 AIO into your Enterprise system and you want to add additional units but you receive the following message, you can solve this by using the steps below: "Server of configuration database is already in the server list. Remove either the server that is twice in the list or make sure that the configuration database is not cloned between servers."
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    ‎08-23-2021 04:00 PM
    This article will guide you how to remedy invalid expansion licenses on your Bosch Divar IP 5000 all in one.    Error indication Despite  that the registration of your additional purchased licenses has been completed successfully. The licenses may become invalid  after a  following reboot. This behavior is caused by switching the MAC address of your teaming interface.  
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    ‎08-20-2021 11:01 AM
    Please follow the steps below when an error message appears that the license is wrong, such as:  “Sorry, you've exceeded the amount of activations for this Authorization" Or “Activation invalid: Key mismatch”  
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    ‎08-18-2021 09:55 AM
    Causes   When camera is set to auto track (by web interface) to "auto"-> IVA is detecting an object but camera is not following. Auto tracking works and metadata is displayed only on a stored preposition.   Solution   There was a change introduced starting with FW v.7.70. The new feature is:   i-Track only starts on VCA-Alarm.   You can either program this on presets, e.g a detection field or if you want to have Itrack active regardless of its position, you need to activate "global VCA" and assign task detection area "whole screen" now only activate iTrack "AUXON78" so the eye is in the corner, and your iTrack will always be on sharp   Note: IVA must be active for at least one preset scene in the VCA page on the Settings tab. If IVA is configured for one scene, then all other scenes have Intelligent Tracking enabled by default. If a scene, however, has Motion+ or IVA 5.5 Flow activated, then Intelligent Tracker is disabled for these scenes. Please refer also to the attached document.
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    100% helpful (2/2)
    ‎08-12-2021 10:34 AM
    Enhanced page file hanlding in case of OS on SSD with BVMS 7.5. This is also only valid if BVMS OC is used on the DIVAR IP 7000 R2 with OS on SSD.
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    100% helpful (3/3)
    ‎08-11-2021 03:31 PM
    In many cases a minimum and maximum retention time needs to be defined in a video surveillance systems due to legal requirements. While the minimum retention time defines the time period for how long video recordings need to be stored, the maximum retention time defines after which period of time the recordings have to be deleted. Thus, the minimum retention time is going to influence the amount of storage needed. The higher the minimum retention time the more storage space is required.
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    100% helpful (2/2)
    ‎08-11-2021 10:45 AM
    The pop-up dialog window message:  "Setup has detected a pending restart.  Please reboot the system and rerun the installation"   appears when attempting to run the valid BVMS windows installer package.
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    ‎08-11-2021 10:19 AM
    When using the BVMS 9.0 installer on a Windows 10 "October 2018 update" machine (Build 1809) the SNMP services cannot be installed. Microsoft has changed the way the SNMP services are installed in Windows 10 "October 2018 update".
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    100% helpful (2/2)
    ‎08-09-2021 09:39 AM
    This article summarizes the BVMS design details, and serves as a guide to planning a BVMS system with Bosch cameras and storage. It focuses on BVMS combined with the VRM. The BVMS 11.0 release notes can be found on the Bosch Security Systems website. This article lists the valid design specifications for BVMS 11.0.
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    100% helpful (3/3)
    ‎08-06-2021 10:33 AM
    Communication can get interrupted and configuraiton might fail if the below desribed actions are not performed. If your system is affected or not is described here as follows: There can be authentication issues between the BVMS Central Server and the Video Recording Manager in case they are installed on different Servers. It is possible to see reports at the BVMS 8.x system alarms that VRM reports   wrong version Please check in the VRM debug logging if the following logline indications can be found
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    100% helpful (2/2)
    ‎08-03-2021 11:55 AM
    Bosch has been providing 2 types of VRM packages: a 32bit and a 64bit version. Since VRM 3.82 we are only offering the 64bit version. As all of our released DIVAP IP units started off as 32bit VRM which includes a Transcoder service.
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    ‎07-30-2021 08:50 AM
    You are using one Divar network 2000 and you have a new Flexidome IP 5000i IR camera, but you cannot add it to the Divar because it is not displayed in “Detection” > “Device search” screen. System design: Divar network 2000 connected to one monitor Keyboard Flexidome IP 5000i IR Cause: You didn’t set up the internal IP settings of the DIVAR. Assigning the device to a network range which is different than the internal or external network range will lead to a situation where the cameras will no longer be accessible by the recorder. A warning message is shown and using this feature will not work.  
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    ‎07-22-2021 01:57 PM
    In this section you can find details on what information is required during the troubleshooting process to successfully identify a unit in terms of model number, firmware version and unique identifiers.  What is also very important always for the troubleshooting is the DIVAR Service log.  In addition to that, in some situations network captures from the DIVAR may also be required.  
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    ‎07-22-2021 01:29 PM
    When in upright position the combo illuminators are already mounted, and afterwards the camera needs another position ( INVERTED ),  please remove first the illuminators prior starting the procedure to change the ORIENTATION. If not, then you will get the next message: “Changing orientation is not possible because of the mounted illuminators”  
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    100% helpful (1/1)
    ‎07-19-2021 09:49 AM
    The camera may be out of focus during a rapid zoom change if: There is a large amount of reflection with full sunlight. Or, there are headlights or bright lights present at night. This problem occurs most often when used in traffic applications.   Causes:   The camera tries to focus on the bright lights and fails to find the correct focus position (example snapshot of headlights below). Find how you can fix this issue from this article!
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    ‎07-19-2021 09:38 AM
    MIC 7000i with FW 7.72 shows blurred images. After restart, the quality of the image is good for a short time, but the issue reappear. Only Applicable to these models: MIC 7000i (MIC-7502-Z30x) MIC 9000i (MIC-9502-Z30x)   Find how you can fix this issue from this article!
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    ‎06-18-2021 05:55 PM
    The privacy mask moves around with the image when the MIC IP starlight 7000 HD camera is in PTZ mode. The camera is integrated into a 3rd party Software.
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    ‎06-18-2021 03:36 PM
    When  login Remote Portal in Configuration Manager v7.20.0067, the following error message is displayed "The remote name could not be resolved: api.remote.boschsecurity.com" Solution
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