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    Security: Video

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    a week ago
    In this section you can find details on what information is required during the troubleshooting process to successfully identify a unit in terms of model number, firmware version and unique identifiers.  What is also very important always for the troubleshooting is the DIVAR Service log.  In addition to that, in some situations network captures from the DIVAR may also be required.  
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    a week ago
    When in upright position the combo illuminators are already mounted, and afterwards the camera needs another position ( INVERTED ),  please remove first the illuminators prior starting the procedure to change the ORIENTATION. If not, then you will get the next message: “Changing orientation is not possible because of the mounted illuminators”  
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    2 weeks ago
    The camera may be out of focus during a rapid zoom change if: There is a large amount of reflection with full sunlight. Or, there are headlights or bright lights present at night. This problem occurs most often when used in traffic applications.   Causes:   The camera tries to focus on the bright lights and fails to find the correct focus position (example snapshot of headlights below). Find how you can fix this issue from this article!
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    2 weeks ago
    MIC 7000i with FW 7.72 shows blurred images. After restart, the quality of the image is good for a short time, but the issue reappear. Only Applicable to these models: MIC 7000i (MIC-7502-Z30x) MIC 9000i (MIC-9502-Z30x)   Find how you can fix this issue from this article!
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    ‎06-18-2021 05:55 PM
    The privacy mask moves around with the image when the MIC IP starlight 7000 HD camera is in PTZ mode. The camera is integrated into a 3rd party Software.
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    ‎06-18-2021 03:36 PM
    When  login Remote Portal in Configuration Manager v7.20.0067, the following error message is displayed "The remote name could not be resolved: api.remote.boschsecurity.com" Solution
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    ‎06-04-2021 10:12 AM
      Causes   DIVAR mobile viewer is not able to connect to DIVAR AN and/or DIVAR Hybrid/Network because some ISP’s  (Internet Service Provider) only support IPV6. This issue occurs on: iOS 14.4 DIVAR Mobile Viewer 3.1.4 DIVAR AN and/or DIVAR Hybrid/Network    Solution New app  3.1.5 version is released and available on the App Store.  Please download the new App version and fix this behavior. We encourage you to always use the latest version of the App. Latest versions contain the newest features and bug fixes.
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    ‎05-28-2021 03:26 PM
    Possible causes and solution(s) Causes   DIVAR IP all-in-one 5000 (DIP-5244IG-4HD) without the video card: When accessing the Operator Client from the Kiosk mode, the camera streams displayed on the cameos show a view that does not match the view from Operator Client running from desktop (Under the BVRAdmin account) or Remote Desktop. The scaling seems to be off. Note: The   DIVAR IP all-in-one 5000   (DIP-5244IG-4HD) is the model without the added video card. The production units of the DIP 5k AiO can run Operator Client locally on the DIP5k AIO without the higher end graphics card and display at least 4 1080p cameras @ 15fps as long as the I-frame distance was well over 30. The units   without a graphic   card   (like   DIP-5244IG-4HD) should not run the Operator Client locally; only remote viewing, with the Operator Client running on a Workstation or suitable PC, is recommended. Doing it any other way may produce inconsistent results, see attached pictures. ✓   You can run the Configuration Client from the Kiosk. ✓   If you logon to the desktop with the BVRAdmin account, you can run the Operator Client from the console (desktop) on the unit. On this unit this is only supported for diagnostics/ testing purposes. This falls under the same category as the Remote Access to the unit.                 ✓   The Central GUI should be used for "configuration and operation management." It does not mention watching videos from the same GUI.                   ✓   You can attach a single monitor to the AiO, in order to run the Configuration Client from the Kiosk (Management purposes).   ⚠️   When using a remote workstation/ computer, to run the BVMS Operator Client remotely, the workstation / computer should  meet the hardware and OS (Operating System) requirements  for such use.  ◦ The hardware and OS (Operating System) requirements can be found in the datasheet of each version of BVMS Operator Client you use. Select the product family from the official Bosch Security and Safety Systems   page, go to Downloads area and download the data sheet. ◦ Bosch strongly urges customers to use the driver versions mentioned in the following   BVMS Release notes. This ensures that the software can perform its task reliably and the specified performance. On the units   with Graphics Cards   you can run both: Operator Client and Configuration Client from the Kiosk and get consistent results, without any changes. ◦ Please also refer to the following   Datasheet  for the Models with and without Graphic Cards.   Solution   The attached .zip file contains a script to check for the credentials to run the script and set the proper scaling on the desktop, for the current user (even for the limited user).
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    ‎05-21-2021 03:46 PM
    Possible causes and solution(s) Cameras which get connected from the customer's site to Bosch Remote Portal use an outgoing connection via TCP port 42000. Outgoing connections usually are not blocked by a router, however in a corporate network with proxy server, firewall, etc. involved, the IT department might open the needed ports. The troubleshooting steps below might help you to connect cameras to Bosch Remote Portal.   Known issues on camera commissioning In most cases when camera commissioning fails, the root cause is: No connection to Bosch Security Cloud from the customer’s site Blocked Internet connectivity (e.g. blocked ports by proxy or firewall) User belongs to more than one Company in Remote Portal The camera is already commissioned to a different cloud instance Known camera firmware issues Known camera date issue Further…  
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    ‎04-14-2021 02:13 PM
    ⚠️ NOTE:  The procedure is the same for all 2U and 3U systems, except 3108 FW might be different, depends on the exact model. There are two drive arrays with below instructions on recreating. After Drive preparation rerun Factory default procedure
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    ‎04-05-2021 05:18 PM
    If you want to control the camera from a DIVAR wired through a VJD 3000, you have to configure the VJD and the DIVAR as well. Below you will find the steps which will help you to set up your devices.
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    ‎04-05-2021 04:41 PM
    How to detect in an easy and convenient way if the camera suffers from a failing shutter mechanism (FFC > Flat Field Correction) which can result in white or ghost images? Before start, please load firmware 7.72.0008 and check if the problem still occur. In this version, an issue with periodic shutter failures with DINION thermal cameras is fixed. Below instruction helps you To identify if the camera possibly suffers from a random failing shutter (FFC) instead of waiting for the FFC taking place approx every ~10min, you can now fire it on command. And instructs you what to collect for the Technical support department in order to allow an RMA
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    ‎04-05-2021 04:40 PM
    The iris works by limiting the amount of light that hits the image sensor. Too little light can make everything dark, and too much light can make the image overexposed or washed out . The MinIris and MaxIris values could be configured when the camera is mounted and installed in specific lighting conditions . Therefore, it’s important to have an iris that’s specifically suited for your camera’s location.   Scenario The MinIris and MaxIris values cannot be read-out from the camera. Two fields: MinIris and MaxIris are missing from the Exposure node from the GetImagingSettingsResponse SOAP document. Follow this article and find out the solution.
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    ‎04-05-2021 04:39 PM
    How to detect in an easy and convenient way if the camera suffers from a failing shutter mechanism which can result in white or ghost images? Below instruction helps you to: Identify if the camera possibly suffers from a random failing shutter which uses the FFC (Flat Field Correction) instead of waiting for the FFC taking place approx every ~10min, you can now fire it on command. As well instructs you what to collect for the Technical support department in order to allow an RMA (Return Material Authorization) 
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    100% helpful (1/1)
    ‎04-05-2021 11:49 AM
    This article aims to define the way you can display camera video via decoders. Moreover, fifteen different settings scenarios and their effects will be outlined for the live video to be displayed through the decoder. Article requirements: BVMS Camera Decoder
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    ‎04-05-2021 11:45 AM
    If one of DIVARs IP 5000 AIO is selected on a user profile, the Operator Client opens the site and works fine. One message is displayed when two or more DIVARs are added into the same Enterprise system.   If you already have a DIP 5000 AIO into your Enterprise system and you want to add additional units but you receive the following message, you can solve this by using the steps below: "Server of configuration database is already in the server list. Remove either the server that is twice in the list or make sure that the configuration database is not cloned between servers."
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    100% helpful (1/1)
    ‎04-02-2021 05:27 PM
    PTZ camera (Autodome IP starlight) doesn't move in Pan or Tilt direction. This is a basic troubleshooting guide that will help you to fix this issue.
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