Security: Video

If, for example, you bought 1-year and 3-years VideoView+ licenses and you added them into Remote Portal, but you cannot see them in the “Add services – Activate Services” menu, please check whether you still have few days or weeks of trial validity from the free 1 month license activated on your cameras.

Bosch Remote Portal provides the VideoView+ Service which allows to display live video, replay of recorded video on the camera, and a forensic search on Video Security Client. Further the Video Security App (on iOS and Android) can receive push alarm notifications triggered by motion in the camera image, for example. This article explains how to configure this service to receive push alarm notifications.

This document is valid for all VideoView+ versions. Only the release notes of the latest VideoView+ version are fully updated and contain updates for earlier versions as well.

Bosch Remote Portal provides the VideoView+ Service which allows to display live video, replay of recorded video on the camera, and a forensic search on Video Security Client. Further the Video Security App (on iOS and Android) can receive push alarm notifications triggered by motion in the camera image, for example. This article explains how to configure this service to display live video, replay of recorded video on the camera, and forensic search on Video Security Client via your Remote Portal account.

When a user decides to use SingleKey ID (SKID) or an integrated customer IDP (company account) as the authentication method for Bosch Remote Portal or Alarm Management a technical password will be required to login to other applications that do not support SingleKey ID or any other IDP. In the following, it is explained how to create a technical password and how to use it with an application like for example Bosch Configuration Manager or Bosch Project Assistant app, that does not support SingleKey ID or any other IDP.

For years, we’ve provided a convenient way to view live videos from the Bosch Video Security Client via Remote Portal to complement our products. We’re delighted to share an enhanced service coming in April 2024. VideoView+ is a purchasable license that is simple and user-friendly to access your videos from anywhere.

Bosch Remote Portal connects you to your Bosch Security devices from anywhere and lets you perform remote administration and maintenance anytime

In this article it is explained in a step-by-step guide how to activate the needed services in Remote Portal to be able to connect the cameras to Bosch Alarm Management.

Possible causes and solution(s) Cameras which get connected from the customer's site to Bosch Remote Portal use an outgoing connection via TCP port 42000. Outgoing connections usually are not blocked by a router, however in a corporate network with proxy server, firewall, etc. involved, the IT department might open the needed ports. The troubleshooting steps below might help you to connect cameras to Bosch Remote Portal.   Known issues on camera commissioning In most cases when camera commissioning fails, the root cause is: No connection to Bosch Security Cloud from the customer’s site Blocked Internet connectivity (e.g. blocked ports by proxy or firewall) User belongs to more than one Company in Remote Portal The camera is already commissioned to a different cloud instance Known camera firmware issues Known camera date issue Further…  

All multitenant cloud instance migrate to under SingleKey ID (SKID) access management. This means: - One single email/password for login all integrated applications - One digital id for your users - All existed email migrate under single Key id - If you have same email address for system users and company user, it will migrate as system user