Security: Video

This information may be requested by Central Support Team, as the bundle file is useful for troubleshooting the improper behavior of the unit. This method provides the steps for collecting the NetApp DSA E2800 support bundle.

   Find attached the French version of this article!   🕞 This procedure takes in average ~ 10 min to complete   This information may be requested by Central Technical Support Team, as the bundle file is useful for troubleshooting the improper behavior of the unit. The method for collecting the NetApp DSA E2800 support bundle file from SANtricity Storage Manager App is provided below.   Step-by-step guide   Please make sure that you have the SANtricity Storage Manager App installed on your unit. 1. Open the SANtricity Storage Manager App   2. Right click on your DSA E2800 > select "Execute Script..." option    3. Add the following line in the Script Editor:  save storageArray supportData file="c:\supdat.7z" force=true;   4. Go to Tools and select "Verify Syntax"   5. "Syntax check complete" message should be displayed   6. Next, go to Tools and select "Execute Only"   7. To perform this operation, you have to login with your DSA E2800 credentials > click OK > "Working" message will be displayed Note: it may take a while for the next window to appear 8. Select "Add Security Exception" and next "Confirm Security Exception"   9. You will be prompted to enter the credentials again. Fill in the necessary details and click OK   10. The Script will start the execution and the bundle file will be exported.   11. The file will be downloaded in "C:\"     Nice to know:   How to download the support bundle file for DSA E2800 via WEB browser? How to download the support bundle file for DSA E-Series E2700?   You can also see the NetApp Knowledge Base:  How to collect an E-Series support bundle via SANtricity command line interface Note: You should have a NetApp account to access the NetApp KB article above.

This article contains 2 options describing the way you can find the Firmware version of your DSA unit, in case the Central Technical Support team is asking you about it or if you simply want to find it by yourself. Check out this article!

FW 11.50.2 must be used for Single Controllers and 11.60.2 for Dual Controllers and then updated to latest version.

This article contains a step-by-step guide related to updating process of the E-Series controller firmware

This article presents where you can find and download the Firmware for NetApp DSA unit. Depending on the version you need, you can access this E-Series SANtricity OS Controller Software Link for Downloads. 

NetApp® from time to time provides new HDD firmware for the various HDD / disk models. In January 2024 an NetApp Knowledge Base Article was created that needs to be taken into consideration as well.

Port 3260 is used on iSCSI ports. Control-ports require 2463, 50889, 161, 162, 80 and 443 to be accessible.

This article give you hints on what you can do if you are not able to see the expansions of your DSA E2800 in the Hardware tab and you see the controller only.

NetApp SANtricity Dynamic Disk Pools (DDP) technology represents a significant advancement in storage system, data protection and data management. As disk capacities continue to grow without sufficient increases in data transfer rates, traditional RAID rebuild times are getting longer, even up to several days. This slow rebuild results in much more time with degraded performance and exposure to additional disk failures.

This article provides causes and solutions regarding Netapp E2800 periodically disconnections.

In this article we cover the following basic questions: How to Factory Default a NetApp E-Series unit by using BOSCH tools and NetApp WEB GUI? How to download the NetApp Support Bundle of a reachable online NetApp Storage Array

This article presents what should we check first if Channel 5 & 6 of DSA E2800 are showing as disconnected: Verify if the expansion slots are connected correctly (page 21) Afterwards, wait a few minutes until they load up, and only then start the DSA S2800. Now, you can check in the Configuration Manager to see if the IP addresses need to be changed. Once you verify that they are correct, you can add the Device in Configuration Client.

This is a living document and the list will be constantly updated. Details can also be found in the BOSCH Product catalogue:

This article explains how is the storage capacity calculated for DSA E-Series E2800 12-bay (RAID 6).

This article gives you the solution to fix the behavior when the recording doesn't work for VG4 AutoDome camera and when the Bosch logo is displayed in the cameo

This article will redirect you to the instructions about how to replace HDDs in the NetApp DSA E2800 unit

If the Host Type was set to other value than “Factory Default” for DSA E2800 and you want to integrate it with BVMS, the targets will most likely not be scannable and there will be no recordings at all.

This article contains a step-by-step guide which explains how you can perform a full factory default of DSA E2800 via SANtricity Storage Manager by using Script Editor

This article explains how you can configure the iSCSI ports of your DSA E2800 dual or single controller and afterwards configure it in BVMS Configuration Client.