⚠️ WARNING: Do not upgrade the camera firmware directly to 7.81.
If you do this, “error 13: device check failed” message will be displayed, and the firmware will not be upgraded successfully.
1. Please make sure that the following steps are appropriate for your case, which means that the firmware version of your camera is 6.32.
The current version of the camera firmware can be checked in the web GUI from Configuration > Service > System Overview:
✅ Try to use the combined firmware package for all platforms, which can be downloaded from the following link.
Useful in case the combined firmware package is not available anymore:
Where you can find the intermediate firmware version when upgrading CPP4 cameras?
To upgrade to a newer firmware version using this combined firmware package, products may require to have this firmware file uploaded multiple times until the intended firmware version is installed.
Since intermediate firmware versions might have vulnerabilities that are fixed in later versions, it is advised to always install up to the most recent version.
In this case, where the camera has firmware version 6.32, you should apply this firmware twice.
The first time it will be upgraded to 6.50 and the second time to 7.10.
After the first upgrade, check the current version and then apply again until you get the desired version.
See also the Release letter:
2. After downloading the firmware package, go to Configuration > Service > Maintenance
3. Search for the file and upload it to proceed with the upgrade