Bosch Building Technologies

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    Friday
    For years, we’ve provided a convenient way to view live videos from the Bosch Video Security Client via Remote Portal to complement our products. We’re delighted to share an enhanced service coming in April 2024. VideoView+ is a purchasable license that is simple and user-friendly to access your videos from anywhere.
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    a week ago
    In this article it is explained in a step-by-step guide how to activate the needed services in Remote Portal to be able to connect the cameras to Bosch Alarm Management.
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    a week ago
    All multitenant cloud instance migrate to under SingleKey ID (SKID) access management. This means: - One single email/password for login all integrated applications - One digital id for your users - All existed email migrate under single Key id - If you have same email address for system users and company user, it will migrate as system user
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    ‎02-23-2024 03:53 PM
    Follow the steps from this article to add a Bosch IP camera to the Alarm Management.
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    ‎10-23-2023 10:48 AM
    Depending on the 3rd party cameras’ capabilities, there are different ways of adding cameras to Bosch Alarm Management.
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    ‎09-26-2023 10:22 AM
    This article explains how you can set up a Virtual Assistant service in Bosch Alarm Management
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    ‎09-26-2023 10:10 AM
    Offer your customers remote access to live video streams from all their video surveillance-secured sites from any smart phone or tablet, so they can check in any time, from anywhere.
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    ‎09-26-2023 10:01 AM
    This article shows available actions in Bosch Alarm Management and provides a step by step instruction to configure these actions.
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    ‎09-26-2023 09:53 AM
    This article provides steps regarding how to create an user and connect the Bosch Site Monitor App to Alarm Management.
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    ‎09-26-2023 08:42 AM
    To be able to configure Customer Traffic Report service the Bosch IP camera needs to support Intelligent Video Analytics or Essential Video Analytics.
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    ‎09-26-2023 08:27 AM
    This document contains information on what situations might happen if no Virtual Guard appears in Alarm Management Operator Interface and how to advise.
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    ‎09-26-2023 08:23 AM
    The live view of the camera is loading indefinitely in Alarm Management Operator Interface > Live View and Investigation Mode and has no streaming video at all.
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    ‎09-26-2023 08:15 AM
    The Virtual Guard service allows your operators to perform scheduled video checks of all key areas at the customer site.
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    ‎09-25-2023 11:27 AM
    Cloud VMS provides an AI Snapshot in the Operator Interface > Verification Mode, next to the Alarm Snapshot from the camera and the Smart Event Image.
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    ‎09-25-2023 11:16 AM
    If the CPP6, 7 and 7.3 cameras no longer have a live image or there is a delay in the image, and the Internet connection has been tested and is within normal parameters, it would be good to check if the cameras have the latest current firmware version 7.86.0020. This firmware version solves a 100% CPU load issue for CPP6, 7, 7.3 from firmware 7.82 to 7.86.19
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    ‎09-25-2023 10:57 AM
    Follow the steps from this article to set up a Live Intervention service in Bosch Alarm Management.
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    ‎09-25-2023 10:01 AM
    This list contains information on what situations might happen if no Smart Notification reaches the mobile device and no event appears in the Site Monitor App's event list:
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    ‎09-25-2023 09:47 AM
    Keep an eye on your customers’ sites, and verify on-demand if the site is clear before the personnel enters.
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    ‎09-25-2023 09:38 AM
    This behavior was fixed with the version 2.0.6 of Alarm Management Diagnosis module. In case the "Service Usage (Latest)" > "Service Usage Details" does not provide results, the browser cache needs to be cleared or a private browser window needs to be used.
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    ‎09-25-2023 09:33 AM
    Alarm Management has a split user management. The users are created in Alarm Management related to what they are allowed to access in the system.
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