Web Browsers: o Google Chrome o Microsoft Internet Explorer 11 or higher o Microsoft Edge (Chromium based) o Mozilla Firefox
When using browsers where Mpeg ActiveX is required → VCA, clock & date and recording dot point may not work.
For a complete browser functionality, Mpeg ActiveX 6.34 or newer is needed and it is supported only by Internet Explorer (IE). This is the only browser that allows the VA configuration option (for e.g.).
If you would like to avoid using IE and you want to configure VA, it is recommended to use Configuration Manager.
According to the Release Letter, Configuration Manager is used for configuration and licensing of the various products. It includes Video SDK 6.3 and latest plug-ins for VCA configuration.
You can Download it from here.
If you use Firefox, the issue below might arise. In this situation, IE browser/ CM is recommended to be used in order to access the missing elements.
Firefox does not allow ActiveX elements . Therefore, some features are missing inside the webpage.
Note: VCA related check boxes is fixed in 7.80 for Microsoft Edge. (7.80.0128 Release Letter)
Which CPP corresponds to certain cameras and encoders?
The capability of a Bosch IP camera or encoder is driven by two forces: One is the hardware capability, defined by the Common Product Platform (CPP) itself and the combined components of the product. The other is the firmware that drives this hardware. The firmware is developed on a common code basis and derived from there for the active platforms, making the feature sets of various platforms fairly similar within a certain firmware version.
This article gives an overview of CPPs that correspond to certain types of cameras and encoders. Here you can search by the CTN of the camera and find out the CPP of it. Thus, you will know which firmware you should use for upgrading your device.
If you have CPP4 cameras with 6.11 firmware (FW) version and you need to upgrade them to the latest version, normally you have to upgrade to an intermediate firmware version first.
But where you can find this firmware ?
What is a CPP and where you can find it for you Bosch IP camera?
To guarantee high quality imaging through the entire range of products, Bosch Security Systems uses a Common Product Platform (CPP).
A CPP is a reference design that serves as a solid base for future cameras. Based on the same CPP, sub- or new products can be generated more easily by using a different sensor and/or a different housing.
Each product cannot only benefit from the features provided by the platform but can also advance its functionality.
easier integration with 3rd party security system components, such as VMS and recording solutions.
allows installers and integrators to use the same interface that supports the entire Bosch product portfolio.
new camera and software releases, regardless of the price segment, can be easily added to an existing security surveillance system.
it helps you to find the right version of firmware you need for your camera
Where you can find the CPP of you Bosch IP camera?
1. Release notes: you can search for it directly on the product page > under Downloads section you will see the CPP version of your camera.
In this example, the CPP for FLEXIDOME IP panoramic 5000 MP camera is CPP4:
2. You can find the CPP of your camera on the web page by entering the IP address of it. Go to Configuration > Service > System Overview
CPP & Firmware:
All firmware releases for the various Common Product Platforms (CPP) for Bosch IP cameras and video encoders can be found on the Bosch Security and Safety Systems page in Download Area.
For detailed information of a specific product, the product catalogue is the recommended way to go. Those, who just need to update firmware and already know the platform which their product is based on, may directly go to the Download Area for a quicker and condensed overview
Other useful articles related to CPP & Firmware:
Where you can find the intermediate firmware version when upgrading CPP4 cameras?
What is the maximum firmware version supported by cameras depending on the BVMS version?
TB VS: Bosch IP Video increased security with Firmware 6.51 / Firmware downgrade dependencies
FAQ VS: How to upgrade from <6.10 to Firmware 6.50 and usage of the "combined firmware file 6.50"
MIC IP starlight 7000i (MIC-7502-Z30x), MIC IP fusion 9000i (MIC-9502-Z30xxx)
MIC IP starlight 7100i (MIC-7522-Z30xx), MIC IP Ultra 7100i (MIC-7504-Z12xx)
AUTODOME IP starlight 7000i (NDP-7512-Z30xx)
Complaints received about video performance in terms of sharpness, focus, and color.
AUTODOME IP starlight 7000i, MIC IP starlight 7100i.
Complaints received about focus failure,
MIC IP starlight 7000i, MIC IP fusion 9000i .
Complaints received about NTCIP control of Autofocus, Autoiris, and MIC wiper.
MIC IP 7000i, MIC-9000i: Focus failures caused by an unexpected range of tolerances in a small percentage of lenses.
AUTODOME IP starlight 7000i: Incorrect default settings, camera block performance, and compatibility issue between the optical characteristics of the bubble and the camera block.
MIC IP starlight 7100i : Sharpness and color performance were not aligned with the previous model.
Autofocus and Autoiris functions were released in 2007, but the NTCIP standard was changed in 2014. These functions were not used in the ITS market until recently.
NTCIP Wiper Operation
This operation was never implemented and no complaints were received until June, 2020.
FW release 7.72.0008
Contained camera block FW for video improvements for the MIC IP starlight 7100i and the AUTODOME IP starlight 7000i .
Contained the NTCIP Autofocus, Autoiris, and MIC wiper control implementation for all of the models.
FW release 7.80.0128.
Contains new camera block FW with additional video improvements for the AUTODOME IP starlight 7000i and still contains the camera block FW for the MIC IP starlight 7100i.
Contains new camera block FW with focus improvements for the MIC IP starlight 7000i and MIC IP fusion 9000i.
All of camera block FW updates require an additional step for the FW upgrade process, which is described in the documents attached.
The MIC IP starlight 7000i and MIC IP fusion 9000i focus improvements are only applicable to a specific S/N range, so there is a separate FW upgrade for these models.
This guide is meant to explain how to enable the appropriate debug commands for logging during random reboot situations, and which logging to collect for troubleshooting, as in general there are multiple triggers that can cause a device to reboot.
The information gathered will help to analyze the root cause.
Please make sure that all of the logs collected cover the same time period.
Did you try to upgrade the firmware of your camera and the message below was displayed?
Find out from this article what might be the cause that could lead to this message being displayed:
“error 18: wrong or no signature”
Under most circumstances, Bosch IP cameras require additional licenses.
If you want to use features that are covered by different licenses, you must install the appropriate licenses using the camera's installation code.
MIC IP starlight 7100i has the Camera Trainer program used to train the camera to recognize user-specified target objects, such as moving and non-moving objects, to alert operators of unusual scene activity. License is required to activate the Camera Trainer in this case.
MVC-CT-PTZ is the license needed for PTZs Camera Trainer for Intelligent Video Analytics 7.10
But where you can find the installation code needed to license a Bosch camera?
Often, the camera image is running fine, then begins to stutter when the objects are in moving scene or in a complex environment. Your view starts looking like a slideshow, things get visibly choppy and swaying objects start to move less fluidly.
This behaviour can be controlled by changing the frames per second (FPS) value or upgrading the Firmware of your camera.
❓ But where can you find or change the frame rate & Firmware settings of Bosch cameras?
If you want to improve the image quality of your Bosch camera and you did not find the FPS option in the Web User Interface, please follow this article and you will find the answer.
So, keep reading this article and find out where you can get multiple information including the Firmware version of your camera, from a single comprehensive system overview page.
In certain situations of the support process for a particular product, the customer number and the material/ serial/ commercial type number of your Bosch device may be required.
But where can you find them?
The purpose of this article is to help you find this information in different ways.
What you should know when you request a password reset for the Bosch IP camera?
If you forgot the service level password for you Bosch IP camera and you want to reset its password, the Central Support Team can help you.
Before requesting a password reset for your IP camera, please note that you need to provide some important information to the Central Support Team to get help from them.
What software can be used to configure the Bosch MIC 550 Series Camera?
You can use the CTFID tool (Configuration Tool for Imaging Devices) for configuring the camera. You can find below the download link and the release note:
Also, if needed, you can find further documentation about this camera on its product page, in the Downloads section:
Additionally, you can find here the user manual for CTFID tool. It gives you information about installing and using the tool, as well as connecting the tool to the imaging device.
A possible situation can occur when you have, for example, one DIP 3000 with BVMS 8.0 and CPP7.3 cameras. The cameras are not working because the firmware is old.
The problem that might arise could be:
Configuration Client will display a message like: "unknown platform"
Gaps in recordings or not recording at all
VCA settings cannot be changed
Logs warning: "2020-11-22 04:49:29.339;cameraId=10.13.22.98\0\1;Sender;Error;This device has an abnormal high storage consumption. To protect other recordings, storage allocation is reduced. But this may result in recording gaps for this device"
The iris works by limiting the amount of light that hits the image sensor. Too little light can make everything dark, and too much light can make the image overexposed or washed out .
The MinIris and MaxIris values could be configured when the camera is mounted and installed in specific lighting conditions . Therefore, it’s important to have an iris that’s specifically suited for your camera’s location.
The MinIris and MaxIris values cannot be read-out from the camera.
Two fields: MinIris and MaxIris are missing from the Exposure node from the GetImagingSettingsResponse SOAP document.
Follow this article and find out the solution.
Operator Client helps you display the original full image circle of a panoramic camera, its image dewarped or you can select a point of interest of the image. Cropping and using ePTZ in a cropped image is possible in Live and Playback Mode. The Image window allows a flexible resizing of the Image pane that displays a panoramic camera or any other camera.
This article provides you information on how you can switch the view mode of panoramic camera in Operator Client.
PC/ Server/ Workstation
In this article you can find the actions you need to do in order to solve the zoom speed for Autodome NDP-7512.
A customer could observe a difference in zoom speed in comparison to the previous generation. HDR was OFF by default in the 7000, But is ON by Default in the 7000i which has effect on the zoom speed. Therefore, disable HDR to obtain the zoom speeds that match the previous generation of the camera.