This troubleshooting guide, will guide you through the recovery steps of an DIP, without video data loss
General note: Using a Bosch DIP system without video data disks is a non supported use case, its mandatory to equip the system with data disks to recover the system.
Step 1 - Preperation
Download the attachment repair.zip and unzip the content
Prepare an USB-stick, rename it to SCRIPT
Copy the repair.txt extracted of the attachment on the USB-stick
Insert the USB-stick into an USB-slot of your machine
Insert the BOSCH r ecovery DVD into the DVD-drive
Step 2 - Create RAiD1
Boot the machine and enter the Intel RAiD MENU pressing CTRL + I
Navigate to CREATE RAiD VOLUME and hit enter
Set RAiD level to RAiD1(Mirror), navigate to CREATE VOLUME and hit enter
Exit the RAiD controller, navigate to EXIT and hit enter
Reboot the machine (e.g. press CTRL + ALT + DEL)
Step 3 - System Recovery
During the reboot, boot from DVD, press ENTER as the line will displayed
In the System Management Utility, click on CONSOLE
Type into command line "diskpart.exe" hit enter
Type into command line "list volume" hit enter and search for your USB-stick called SCRIPT, note down the assigned drive letter (LTR)
End diskpart.exe by typing on the command line "exit" hit enter
Type into the command line "diskpart.exe /s [YOUR_USB_DRIVE_LETTER]:\repair.txt" hit enter
Wait until the script has been finished and CLOSE the console
Step 4 - System Recovery
On the System Management Utililty click on SYSTEM RECOVERY (back to factory default)
NOTE: Do not select Initial Factory Setup, this will wipe all existing data!
As the recovery has been completed, click on OK to confirm and reboot
Do not eject the DVD and follow the instructions on your screen to initialize the system.
Connectivity problems after DIVAR Mobile Viewer APP upgrade from v3.0.0 to the new v3.1.0
As result of a software bug in the APP problems in the connectivity can occur in case the DIVAR hybrid/network is running firmware v3.0.0 or below. Running firmware v3.1.0 does not show the problem.
This problem exists for both Android and IOS app platfoms
DIVAR Mobile Viewer app 3.1.1 for both Android and iOS have been released and are available on the stores. This version is compatible with previous DIVAR hybrid/network firmware v3.0.0 and 3.1.0
Additional info for DIVAR AN 3000/5000
For the DIVAR AN 3000/5000 we just learned that the DIVAR Mobile Viewer app v3.1.1. can consume more than one session per device. This typically happens when in the Live Preview the "Device List" (top right icon) is used to open all cameras simultaneously. This seems only to happen as a first action when you open the app. This can result is a failing connection showing the message “System is busy”.
For the moment please apply these workarounds avoiding this connection problem: - Change the number of remote sessions allowed (default=4) in the DIVAR AN 3000/5000 configuration to 64 (Menu, Settings, Network, Max. connection) OR - Avoid the use of "Start Live Preview (16)" in "Device List" as an first action. By viewing one camera only as first action showed that new session consumption was prevented.
In case of occurring connection problem: close and restart the DIVAR Mobile Viewer app. This problem seems not to occur when using Android or for accessing DIVAR network/hybrid.
Upcoming with FW 7.10 and CM 6.20, Camera Trainer is a licensable Intelligent Video Analytics module that allows uses to define objects of intereste and train their own detectors for them based on examples of target objects and non-target objects. In contrast to the moving objects detected in general by IVA 7.10, Camera Trainer allows detection of both moving and non-moving objects, separates and immediately classifies them. Training can be done both on live video as well as on recordings available through the respective camera. The resulting detectors can be down- and uploaded for distribution to other cameras.
The attached fact sheet lists the cameras that support Camera Trainer. The attached technical note describes in-depth what Camera Trainer is, how it works, what to use it for and what not, and how to configure it. The configuration is also shown in the following how-to videos:
Note: After you license your Camera Trainer, reboot your device. Setup Camera Trainer Camera learning phase with recorded video
Configure Camera Trainer Task
Backup Camera Trainer Configuration - Method 1
Backup Camera Trainer Configuration - Method 2 Setup VCA Masking
How can I protect my security system, from an IT security perspective?
The attached document explains how the security system can be hardened. Additionally the BVMS - Network Design Guide includes best practices for desgning a secure network.
DIVAR IP 7000R2 and DIVAR IP 6000R2
DIVAR IP 6000 2U W/O HDD
DIVAR IP 6000 2U 4X3TB
DIVAR IP 6000 2U 8X3TB
DIVAR IP 6000 2U 4X4TB
DIVAR IP 6000 2U 8X4TB
DIVAR IP 6000 3U W/O HDD
DIVAR IP 6000 3U 16X3TB
DIVAR IP 6000 3U 16X4TB
DIVAR IP 7000 2U W/O HDD (R2)
DIVAR IP 7000 2U 4X3TB (R2)
DIVAR IP 7000 2U 8X3TB (R2)
DIVAR IP 7000 2U 8X3TB (R2)
DIVAR IP 7000 2U 8X4TB (R2)
DIVAR IP 7000 3U W/O HDD (R2)
DIVAR IP 7000 3U 16X3TB (R2)
4000GB HDD DIVAR IP 6000/7000
For recovery of DIVAR IP 6000 R2 or DIVAR IP 7000 R2 one should use only the DVD provided with the particular device. Do not use the DVD for recovery if you are not sure that it is the one delivered with the system. In case the DVD is lost or damaged request the respective ISO image from Bosch Technical Support.
Request the ISO image from Bosch Technical Support:
Provide the Serial Number of the device
What is the reason for the recovery
Why it is not possible to use the recovery DVD
Status February 25, 2017
BOSCH offers and confirms that since February 2017 the firmware version 3.180.05-1562 can be used with the LSI MegaRAID Controller. In case there are newer versions supported and recommended with BOSCH DIVAR IP this will be announced in cooperation with the Product Management.
For DIVAR IP units (e.g. DIVAR IP 6000) BOSCH BT Security & Safety Systems offers an firmware update for the internal MegaRADI Controller.
It could happen that in the Megaraid Software the user can see the following: potential non-optimal configuration due, PD commissioned as Emergency Spare error.
Here we provide the steps to update a DIVAR IP system:
Using MegaRAID Storage Manager utility under OS
1) Open MSM, Right click on Supermicro MegaRAID controller to be updated and click Update Controller Firmware
2) Click Browse to search for new firmware
3) Select the new MegaRAID controller firmware
4) Click OK to continue
5) Check the “Confirm” box and click OK to continue
*** Wait for around 1~2 minutes to complete
6) Click OK once firmware update completed
7) Reboot the system and check firmware version in controller OPROM banner during boot. At the section Revision you can see version 3.180.05-1562
😎 Check firmware version using MSM in OS When selecting the "Supermicro SMC 2208 (Bus1, Dev 0) device you can see on the right the "Firmware Version" = 3.180.05-1562
The firmware *.rom filw is available via the following link - inside the ZIP file:
This Firmware Version is subject of change. Any new version must be announce by BOSCH PRM responsible for DIVAR IP via the BT-ST/ETP-MKP2 organisation and BOSCH support at BT-ASA here in the BOSCH Knowledge Base.
Potential for Data Inconsistency Issues on E-Series Storage Systems
With the controller firmware 11.50.1 and newer version an issues are fixed by NetApp, which enforce an immediate update of all E2800 iSCSI Storage Systems (their controllers). In July 2019 BOSCH announced the need to update from all former NetApp controller firmware 08.30.40.00 to newer versions. These newer versions should be certified and approved by BOSCH. In 2019 there was also an announcement by NetApp. All customers owning a NetApp storage system with valid warranty agreement and registered unit do have access to the public announcemnt of NetApp. This was announced by NetApp on their support websites (see https://mysupport.netapp.com/).
Bosch approval 31st of January 2018
Bosch approval 7th of May 2019
Bosch approval 20th of September 2019
outlook May 2020
NetApp Firmware 08.30.40.00 no longer allowed for usage
NetApp Firmware: 11.50.R1 no longer allowed for usage
NetApp Firmware: 11.50.2 no longer allowed for usage
NetApp works on a global release of a version newer than 11.60.1 - Please ensure that Bosch has certified any newer version before installing!
Please follow our BOSCH Knowledge Base and monitor for updates at this article for important news. The BOSCH submodel ID 356 ensures that the NetApp system is optimized for 24/7 video recording. See article here: ℹ️ https://community.boschsecurity.com/t5/Security-Video/TB-VS-date-2020-04-22-New-Firmware-11-50-3R1P3-is-available-for/ta-p/12778
All DSA E-Series (E2800 12-bay) and DSA E-Series (E2800 60-bay)
Example product variants:
DSA-N2E8X4-12AT Base unit 12x4TB High-performance and high-capacity storage system base unit with iSCSI disk arrays, single controller. DSA E2800, 12 x 4 TB HDD, Order number DSA-N2E8X4-12A
DSA-N2C8X4-12AT Dual controller unit 12x4TB High-performance and high-capacity storage system base unit with iSCSI disk arrays, dual controller. DSA E2800, 12 x 4 TB HDD, Order number DSA-N2C8X4-12AT
Note: There are other models with various HDD capacity (e.g. 8TB harddrives and larger) available For more details visit the BOSCH product website
Summary of issue
NetApp® has become aware of issues that could occur when an E-Series controller reboots at certain points during the evacuation of data from a drive that is performed as part of the sequence when a drive is being failed by the controller. As a result, there is a small possibility of data inconsistency on controllers running certain versions of E-Series SANtricity® OS controller software.
First announced in 06/2019: The issues are possible on E-Series controllers running 8.30, 8.40, 11.30, 11.40, and 11.50 versions of E-Series SANtricity OS controller software. The overall probability of these issues occurring is very low, but RAID 1 volumes have a higher probability of encountering the issues than other RAID levels or NetApp Dynamic Disk Pools. These issues do not affect traditional RAID volume groups that have no global hot spare drives because drive evacuation does not occur in this configuration. For information about fixes in these releases, view the readme notes for each revision release.
No workaround available. Controller Firmware update is needed. HDD Firmware update is not in relation to the descdribed issue here, but it is in general recommended to install the latest offered HDD firmware that is recommended by BOSCH and NetApp. The same applies for HDD firmware.
Solution: Update the NetApp Controller Firmware
Upgrade E-Series SANtricity OS controller software to the latest applicable revision release for each platform as soon as possible. Please reach out to your local BOSCH technical team and BOSCH BT-SC/ETP-MKP team to ensure that the relevant NetApp Firmware has been approved to be usable for 24/7 video recording and replay use case. Even the global NetApp Firmware can be installed on BOSCH submodel ID 356
Where to get the Controller Firmware
All customers with a full NetApp NOW support account and valid warranty on their system can download the controller firmware by using the own NetApp user account. The verison offered at the NetApp NOW platform should be certified and allowed by BOSCH for video use cases. See also: https://community.boschsecurity.com/t5/Security-Video/TB-VS-date-2020-04-22-New-Firmware-11-50-3R1P3-is-available-for/ta-p/12778
In caase the download option is not offered to one of our customers, we kindly ask to make sure that the unit is registered on the company and that the NetApp NOW account belongs to the company that has registered the unit. In all other cases, please recout out to the BOSCH Support organisation or local Bosch Technical Support desk.
A NetApp SANtricity firmware / controller firmware package for E2800 model can be downloaded from the NetApp NOW website. Revisions can be found at https://mysupport.netapp.com/NOW/cgi-bin/software/ See also: https://mysupport.netapp.com/products/web/ECMLP2854621.html
Additional information is available at NetApp and accessible after user registration. First go to https://mysupport.netapp.com/ to register. Product Release Notes from NetApp: https://mysupport.netapp.com/ecm/ecm_download_file/ECMLP2842060
NetApp Support Bulletin, please view the following URL: https://kb.netapp.com/app/answers/answer_view/a_id/1086731 (As the URL can change any time by NetApp, search for the KB id 1086731)
Steps to update
The E-Series SANtricity ® OS package includes data for simplex controller and duplex controller systems and the firmware file itself.
NVSRAM File for for duplex.
NVSRAM file for simplex
and the controller firmware
Download the latest SANtricity OS software files from the NetApp Support Site to your management client.
From SANtricity System Manager, select Support > Upgrade Center .
In the area labeled “SANtricity OS Software upgrade,” click NetApp Support .
On the NetApp Support Site, click the Downloads tab, and then select Software .
Locate E-Series/EF-Series SANtricity OS (Controller Firmware) .
For the platform, select E2800 , and click Go!
Select the version of SANtricity OS (Controller Firmware) you want to install, and click View & Download .
Follow the online instructions to complete the file download.
Attention: Risk of data loss or risk of damage to the storage array — Do not make changes to the storage array while the upgrade is occurring. Maintain power to the storage array.
The Project Assistant has been around for almost 2 years now and we are wondering how it has affected your way of working?
The initial idea of the Project Assistant is nicely summarized in this video:
Feel free to share you experiences and best practices with us - here in the community using the comment section below 🙂
Stay tuned and healthy
Your Bosch Security App Team
please find the release information about Configuration Manager 7.00.0111.
Configuration Manager 7.0 introduces a complete rework of the user interface, following the latest Bosch application style guide, with many improvements in readability, compactness and improved navigation for a better user experience.
Look-and-feel according to latest Bosch style guide, improvements on readability of form elements.
Screen space optimization due to higher density of presented information, optionally vertical navigation bar.
Scaling invariant user controls enable smooth support for high DPI screens.
Avoiding horizontal scrolling by adaptive column reduction.
New easy to use filters, supporting “Google”-like free text matching on various identifiers as well as down into device properties.
VCA pages with new sub-navigation, larger video presentation for easier task setup, improved calibration and Camera Trainer pages, in-field editing, object filter page, and providing tooltips and direct links to help pages.
Strong password demand during first start of the program. Working without password prompts extra warning pop-up and requires specific user action.
Certificate creation now allows including usage. This enables fully automated batch certificate creation for larger sets of devices. The creation dialog shows the progress of key creation.
Support for new AUTODOME IP 7000i and MIC IP 7100i with firmware 7.52, introducing changes and enhancements on picture settings and pre-position settings pages.
Setting an alternate home position is now possible for applicable moving cameras.
Support for new DINION and FLEXIDOME IP 3000i series with firmware 7.51.
An RCP+ message and/or a SNMP trap from cameras, if time sync fails, can be configured.
Assignment option for CHAP password on DSA E series storages added. Password must be from 12 to 16 characters long.
Playback permission is configurable for IP Matrix since decoder firmware 9.60.
Support for Bosch Video Client (BVC) and BVIP Lite Suite is excluded.
The configuration backup of the Configuration Repository is now referring to the MAC address of a device instead of the IP address.
Network scan is now also possible for IPv6 networks.
Context menu and some configuration pages cleaned-up for decoders.
Improved feedback on firmware upload status and errors.
The character ‘+’ is not allowed anymore for camera passwords since it is also blocked in cameras from firmware 7.50 onwards.
The image posting tab is moved from ‘Network’ to ‘Recording’, and a link to configure accounts was added.
Secure crypto-coprocessor version is now displayed on camera’s compatibility tab.
Configuration Manager 7.0 has excluded support for Bosch Video Client and BVIP Lite Suite. Installing it over an existing installation of a previous version will encrypt the database with strong encryption and thus render it unusable for the older software.
Please refer to the release notes for details:
The software package will be loaded into ST4 the next days and uploaded to the product catalogue with the next sync.
It has already been uploaded to DownloadStore as well.
The attached document describes the settings you must perform after having installed BIS and BVMS on the different computers. Ensure that the installations of BIS Server and BVMS Management Server were performed successfully on separate computers. Additionally you must have purchased and activated an OPC Server License for BVMS.
The document can be found in the attachments section on the bottom of the page or the right side of the page. Please look for the attachment icon.
This article will guide you how to remedy invalid expansion licences on your Bosch Divar IP 5000 all in one.
Dispite that the registration of your additinal purchased licencens has been completed successfully. The licecens may become invalid after a following reboot. This behaivor is caused by switching the MAC address of your teaming interface.
In order to prevent such behavior or even to revoke your licences as they are already invalid,
please perform the follwing steps:
Download the attachment MacAddress.zip (2 KB) and provide it locally to your DIP all in one
Unzip the archiv, it should extract two files (setMacAddress.cmd / setMacAddress.vbs)
please do not alter or move the files!
Open the command promt (CMD) as adimistrator, e.g. right-click on the windows button and click on Command Promt (Admin)
Run the "setMacAddress.cmd", for this purpose navigate to the location where you have stored the unzipped files and call the "setMacAddress.cmd" file
YOURPATH\setMacAddress.cmd and hit enter
Press the spacebar to continue, after the cursor is blinking again you can close the CMD
Reboot your device, in order to complete the task.
The attached document aims to provide concerned parties, such as customers, users, operators or consultants, with an overview of data privacy and protection related features of BVMS Person Identification. Moreover, this document describes how data, as processed during the Person Identification steps, can be classified. Finally, this document lists technical measures for data protection in the context of BVMS Person Identification.
Configuration Manager does not display all camera configuration menus for cameras with fimware v7.10+
Upgrade Configuration Manager to v6.20 or higher. It is available on the Download Store
Related Products Bosch Video Client Question How do I backup the complete BVC configuration in Windows 7? Answer If BVC was installed whilst logged into Windows as the Administrator, go to the following folder: C:\Users\Administrator\AppData\Roaming\Bosch\Vidos. Copy the conf folder. This folder contains the BVC configuration.
How to identify Hardware errors based on beep codes
Relates to: IP Storage/PC HW - DIVAR IP 6000 R2 and DIVAR IP 7000 R2
Both DIVAR IP units running the BIOS from American Megatrends Inc. (A.M.I)
There are PRE BOOT or POST BOOT beeps.
Please see the following Acoustic Error Codes.
Possible Root Cause
Ready to Start
PRE + POST
Can´t restore Parity
Errors in the lower memory block (first 64 Kbytes)
No RAM installed
Exception interrupt error
Display memory error
CMOS/ROM checksum error
CMOS battery, CMOS
CMOS read error
L2 Cache malfunction
Cache, CPU or Motherboard
PRE + POST
Problem with the power supply to the motherboard
Possible Root Cause
PRE + POST
Power Supply error
Power Supply or Motherboard
Error in keyboard interface
PRE + POST
Power Supply Malfunction: To high or low voltage
Power Supply or Motherboard
Possible Root Cause
1x long + 1x short
Fatal Error on the Mainboard
1x long + 2x short
PRE + POST
Graphic card malfunction or wrong installed
1x long + 3x short
PRE + POST
Broken RAM-DAC (Digital Analogue Converter)
1x long + 6x short
1x long + 8x short
Video Memory malfunction
RAM on the graphic card
1x long + 9x short
ROM-BIOS (Battery or Motherboard error)
2x long + 2x short
PRE + POST
Video-ROM error or video graphic malfunction
Keyboard-Interface or RAM malfunction
Motherboard or RAM
3x l + 3x s + 3x l
PRE + POST