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Bosch Building Technologies

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    Security: Video

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    100% helpful (1/1)
    a week ago
    VSC, Video Security App, Bosch Video Security App 3.0.1.75 fixes internet connection issue.
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    100% helpful (1/1)
    ‎01-30-2019 06:17 PM
     For DIVAR IP units (e.g. DIVAR IP 6000) BOSCH BT Security & Safety Systems offers an firmware update for the internal MegaRADI Controller. It could happen that in the Megaraid Software the user can see potential non-optimal configuration due, PD commissioned as Emergency Spare error. There is an article as well from hardware partner:  http://www.supermicro.com.tw/support/faqs/faq.cfm?faq=19518   Here we provide the steps to update a DIVAR IP system: Using MegaRAID Storage Manager utility under OS   1) Open MSM, Right click on Supermicro MegaRAID controller to be updated and click Update Controller Firmware 2) Click Browse to search for new firmware   3) Select the new MegaRAID controller firmware 4) Click OK to continue   5) Check the “Confirm” box and click OK to continue   *** Wait for around 1~2 minutes to complete 6) Click OK once firmware update completed   7) Reboot the system and check firmware version in controller OPROM banner during boot   😎 Check firmware version using MSM in OS     The firmware is available via the following link: https://downloadstore.boschsecurity.com/FILES/KnowledgeBase/MegaRAID_Ctrl_FW_update_DIVAR_IP_BOSCH.zip
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    100% helpful (2/2)
    a month ago
    Potential for Data Inconsistency Issues on E-Series Storage Systems BOSCH and NetApp are partners and BOSCH is selling NetApp E2800 Simplex and E2800 Full-Duplex iSCSI Storage systems. Important: With the new controller firmware 11.50 there are issues fixed, which enforce an immediate update of all E2800 iSCSI Storage Systems (their controllers) Affected: DSA E-Series (E2800 12-bay) and DSA E-Series (E2800 60-bay) Example product variants: DSA-N2E8X4-12AT Base unit 12x4TB High-performance and high-capacity storage system base unit with iSCSI disk arrays, single controller. DSA E2800, 12 x 4 TB HDD, Order number DSA-N2E8X4-12A DSA-N2C8X4-12AT Dual controller unit 12x4TB High-performance and high-capacity storage system base unit with iSCSI disk arrays, dual controller. DSA E2800, 12 x 4 TB HDD, Order number DSA-N2C8X4-12AT Note: There are other models with various HDD capacity (e.g. 8TB harddrives and larger) available For more details visit the BOSCH product website With introduction of the DSA E-Series E2800 series in the BOSCH portfolio no specific BOSCH OEM NetApp Firmware is required as the BOSCH Submodel-ID is now supported in the generic Firmware versions which NetApp offer and release. The BOSCH submodel ID 356 ensures that the NetApp system is optimized for 24/7 video recording. Project technicians are anyhow requested to align with the BOSCH representatives  or BOSCH project teams to ensure that the recommended and tested NetApp Firmware for usage in BOSCH video recording environment is used. Summary of issue NetApp® has become aware of issues that could occur when an E-Series controller reboots at certain points during the evacuation of data from a drive that is performed as part of the sequence when a drive is being failed by the controller. As a result, there is a small possibility of data inconsistency on controllers running certain versions of E-Series SANtricity® OS controller software. Issue Description The issues are possible on E-Series controllers running 8.30, 8.40, 11.30, 11.40, and 11.50 versions of E-Series SANtricity OS controller software. The overall probability of these issues occurring is very low, but RAID 1 volumes have a higher probability of encountering the issues than other RAID levels or NetApp Dynamic Disk Pools. These issues do not affect traditional RAID volume groups that have no global hot spare drives because drive evacuation does not occur in this configuration. For information about fixes in these releases, view the readme notes for each revision release. Workaround No workaround available. Solution Upgrade E-Series SANtricity OS controller software to the latest applicable revision release for each platform as soon as possible. 11.50R1 Download: https://mysupport.netapp.com/products/p/eseries_santricityos.html?language=en-US Revisions can be found at https://mysupport.netapp.com/NOW/cgi-bin/software/ The NetApp controller Firmware is not published and offered by BOSCH or on BOSCH websites. The controller firmware 11.50 must be loaded directly from the NetApp websites. The firmware needed is published on a separate NetApp webpage and might not yet be listed in the regular download catalog. When searching for 11.50 for E2800 it can be found. Instrucitons will follow here ASAP. Bosch is very pleased to announce that the NetApp SANtricity OS 11.50.R1 is successfully tested on the E2800 controller units in conjunction with our cameras and video recording manager. Current units which are shipped from our BOSCH micht FW version 11.30 and need to be updated ASAP to 11.50 minimum (status 2019-05). BOSCH implemented OS 11.50.R1 into production which ensures that new ordered NetApp E2800 iSCSI storage systems are shpped with version 11.50.R1 pre-installed. From July 2019 onwards, controller units will ship with OS 11.50.R1. Additional information is available at NetApp and accessible after user registration. First go to https://mysupport.netapp.com/ to register. Product Release Notes from NetApp: https://mysupport.netapp.com/ecm/ecm_download_file/ECMLP2842060 Support Bulletin, please view the following URL: https://kb.netapp.com/app/answers/answer_view/a_id/1086731 ----------------------------------------------------------------------------------------------------------------- Steps to update The E-Series SANtricity ® OS package includes data for simplex controller and duplex controller systems and the firmware file itself. NVSRAM File for for duplex. NVSRAM file for simplex and the controller firmware Download the latest SANtricity OS software files from the NetApp Support Site to your management client. From SANtricity System Manager, select Support > Upgrade Center . In the area labeled “SANtricity OS Software upgrade,” click NetApp Support . On the NetApp Support Site, click the Downloads tab, and then select Software . Locate E-Series/EF-Series SANtricity OS (Controller Firmware) . For the platform, select E2800 , and click Go! Select the version of SANtricity OS (Controller Firmware) you want to install, and click View & Download . Follow the online instructions to complete the file download. Attention: Risk of data loss or risk of damage to the storage array — Do not make changes to the storage array while the upgrade is occurring. Maintain power to the storage array.
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    100% helpful (2/2)
    ‎06-07-2018 06:30 PM
    The table below lists the firmware versions which are used in the BVMS 7.5 system test.
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    ‎08-17-2018 07:36 AM
    Step by step instructions on how to successfully import video
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    100% helpful (2/2)
    ‎05-21-2018 08:23 PM
    Related Products Bosch Video Client Question How do I backup the complete BVC configuration in Windows 7? Answer If BVC was installed whilst logged into Windows as the Administrator, go to the following folder: C:\Users\Administrator\AppData\Roaming\Bosch\Vidos. Copy the conf folder. This folder contains the BVC configuration.
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    ‎02-19-2019 10:34 AM
      Related Products: DIVAR IP 7000R2 and DIVAR IP 6000R2   CTN  SAP # Description   DIP-6180-00N  F.01U.308.406  DIVAR IP 6000 2U W/O HDD  DIP-6183-4HD  F.01U.308.452  DIVAR IP 6000 2U 4X3TB  DIP-6183-8HD  F.01U.308.453  DIVAR IP 6000 2U 8X3TB  DIP-6184-4HD  F.01U.308.454  DIVAR IP 6000 2U 4X4TB  DIP-6184-8HD  F.01U.308.455  DIVAR IP 6000 2U 8X4TB  DIP-61F0-00N  F.01U.308.456  DIVAR IP 6000 3U W/O HDD  DIP-61F3-16HD  F.01U.308.457  DIVAR IP 6000 3U 16X3TB  DIP-61F4-16HD  F.01U.308.458  DIVAR IP 6000 3U 16X4TB  DIP-7180-00N  F.01U.314.520  DIVAR IP 7000 2U W/O HDD (R2)  DIP-7183-4HD  F.01U.314.521  DIVAR IP 7000 2U 4X3TB (R2)  DIP-7183-8HD  F.01U.314.522  DIVAR IP 7000 2U 8X3TB (R2)  DIP-7184-4HD  F.01U.314.523  DIVAR IP 7000 2U 8X3TB (R2)  DIP-7184-8HD  F.01U.314.524  DIVAR IP 7000 2U 8X4TB (R2)  DIP-71F0-00N  F.01U.314.525  DIVAR IP 7000 3U W/O HDD (R2)  DIP-71F3-16HD  F.01U.314.526  DIVAR IP 7000 3U 16X3TB (R2)  DIP-6704-HD  F.01U.308.459 4000GB HDD DIVAR IP 6000/7000      Overview: For recovery of DIVAR IP 6000 R2 or DIVAR IP 7000 R2 one should use only the DVD provided with the particular device. Do not use the DVD for recovery if you are not sure that it is the one delivered with the system. In case the DVD is lost or damaged request the respective ISO image from Bosch Technical Support.  Solution:  Request the ISO image from Bosch Technical Support:   Provide the Serial Number of the device Issue description: What is the reason for the recovery Why it is not possible to use the recovery DVD
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    100% helpful (2/2)
    ‎05-17-2019 04:46 PM
    Combined firmware package 6.60 – applicable to all platforms The Release Letter of the combined firmware package for all platforms 6.60.1321 provides information about the dependencies between firmware versions for a better understanding of the upgrade process of devices with older firmware. CCP4 and CPP6 devices: Due to an internal file system being introduced to CPP4 and CPP6 since firmware 6.10 and architectural changes thereof, a direct upgrade from firmware below version 6.10 to latest firmware is only possible via intermediate firmware 6.1x. CPP4 cameras with firmware versions below 6.10 need to upload this package twice. For example, when having firmware 5.92 on a CPP4 device, you need to load the CPP all common firmware file two times: >  First time this is loaded the device will be updated to the 6.11.0021 which is part of the common file. >  Second time you load the common firmware file, the update to 06.50.0128 will be performed. CPP6 cameras with firmware versions below 6.10 need to upload the separate firmware version 6.1x first to receive the latest firmware version. This means that intermediate firmware version 6.1x for CPP6 needs to be requested from your technical support. A support ticket to Level 3 team at MKP PRM group via the support ticket system is needed. In case we see a high demand for that a new combined firmware file might be created by PRM. Only after receiving and uploading firmware 6.1x, you can upload combined firmware package for all platforms 6.50.0620 or CPP6 specific firmware  6.50.0128.  CPP5 devices: This combined firmware cannot be applied to CPP5 products with firmware version older than 5.91. It is required to upgrade to intermediate firmware 5.91 first This means that intermediate firmware version 5.91 for CPP5 needs to be requested from your technical support. Only after receiving and uploading firmware 5.91, you can upload combined firmware package for all platforms e.g. 6.50.0620 or CPP5 specific firmware  6.30.0059. To find a combined firmware file in the downloadstore you can use the folowing URL syntax: https://downloadstore.boschsecurity.com/index.php?type=fw&filter=CPP or you use the CPP 6.50 combined file here: https://downloadstore.boschsecurity.com/FILES/KnowledgeBase/CPP_FW_6.50.0620.fw and Releaseletter of that combined firmware package: https://downloadstore.boschsecurity.com/FILES/KnowledgeBase/Bosch_Releaseletter_CPP_FW_6.50.0620.pdf Note: Upgrading from versions lower than 5.5x To upgrade to a newer firmware version using this combined firmware package, firmware versions before 5.5x require an intermediate update cycle using the respective platform firmware version mentioned above. Restrictions: This firmware and its included platform firmware builds are not applicable to MPEG-4 products. The final firmware version for VIP-X1600-XFM4 modules is FW 5.53. No newer firmware will be provided for these modules. Configuration Manager cannot upload this Combined Firmware file to VIP-X1600-XFM4 modules. Use the module’s web page instead for uploading; or use the separate firmware file. The final firmware version for CPP3 devices is FW 5.74. No newer firmware will be provided for these products. The Combined Firmware file does not load onto VG4 AUTODOME or AUTODOME Easy II via the browser when running a firmware version before 5.52.0017. The specific platform file should be used instead. (Note: In case any link might not work to the current DownloadStore, see attached a copy PDF of the Release Letter.) How to get and request a BOSCH Legacy Firmware: The procedure to request and get an legacy firmware that is no longer online in the web is as follows: Customers are kindly requested to reach out to the local BOSCH Support (L1 and L2 team). Bosch Level 2 will ask for the exact BOSCH Commercial Type Number (CTN). The local BOSCH team can check the Global End of service date. The project background (How many of these devices/cameras) need to be collected.  The relevant BOSCH Technical Support (e.g. Level 2) can explain and check if there is the chance to update the project and included management software in order to be able to use the latest BOSCH device firmware as the goal is to have a non-vulnerable product in productive environments. In case there is no newer firmware available (hardware was discontinued), a commercial hardware upsell can be recommended. In general all firmware that is not available on the product catalog, and for all firmware files that are ranked to have vulnerabilities, this need to be documented in a Technical Support case. In case legacy firmware is anyhow needed and requested by our customers, the Bosch Technical support will start an approval flow. The BOSCH Level 3 Technical Support will provide a form/document that must be signed by the installer/endcustomer. See an example PDF (empty) "Example_Aged_Software_Release_form.pdf" attached to this article. Such a form will be prepared by the BOSCH Level 3 Technical support team and provided to our customer/installer in order to confirm that legacy firmware is then used on the risk of the installer and customer (See text and legal note in the PDF). In the future BOSCH plan to introduce and setup a self-service portal for all customers to simplify this process. ___________________________________________________________________________ The above mentioned combined firmware 6.50 supports: CPP7.3 HD and UHD cameras update from FW 6.40 or newer to latest FW 6.50 CPP7 UHD cameras update from FW 6.30 or newer to latest FW 6.50 CPP6 UHD cameras update from FW 6.10 or newer to latest FW 6.50 CPP5 encoders update from FW 5.91 or newer to latest FW 6.30 CPP4 HD cameras update from FW < 6.10 to intermediate FW 6.11 update from FW 6.10 or newer to latest FW 6.50 CPP3 cameras and encoders update from FW 4.54.0026 or newer to latest FW 5.74 CPP-ENC VIP-X1600-XFM4 encoders: update from FW 4.2x or newer to latest FW 5.53 VJT XF and VJD-3000 update to latest FW 5.97 The combined firmware package includes the following build versions: CPP7.3 FW 6.50.0128 CPP7 H.264 6.50.0128 CPP6 H.264 6.50.0128 CPP5 H.264 6.30.0059 CPP4 H.264 6.50.0128 CPP4 H.264 6.11.0021 CPP3 H.264 5.74.0010 CPP-ENC H.264 5.97.0005 for VJT XF family, VJD-3000 and VJC-7000 CPP-ENC H.264 5.53.0004 for VIP X1600 XFM4 For detailed description please refer to the separate release letters. Customers can upload such combined firmware packages by using multi-select in the Configuration tool "BOSCH Configuration Manager" (currently available in version 06.01.0157 at the BOSCH DownloadStore or Product catalog > Video Software > Video Management Systems > Configuration Manager) When using the multi-select option in Configuration Manager, please make sure this combined firmware package for all platforms can be uploaded to all the devices selected and there are no additional requirements or intermediate steps needed for any of the devices in question. This article has status of 31st of October 2018 and changes in this procedure might be introduced. When changes are done, then this article will be updated. Therefore check this article from time to time.
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    ‎02-20-2019 05:40 PM
    +++ Update: new Excel template file with detailed explanations of all parameters +++ Intro: The Project Assistant offers two ways of importing existing project data: Option 1) Importing a .bpassist file, which was exported from the app at some point and which contains all information and data ever created/entered inside the app for that specific project. Simply select the "Project Assistant" mode >> click "continue" >> and press "import". Option 2) Importing from a tab-separated text file. This option may be useful, if you have existing project data, e.g. in an Excel spreadsheet, which you want to transfer into the Project Assistant for further use. This article deals with option 2 and explains the steps potentially needed before you can refer to the steps explained in the following Youtube video ("Import from file"). Let's assume you already have existing project data prepared in an Excel spreadsheet and you want to transfer that data into a format that can be imported to the Project Assistant Go to the Bosch Security Systems DownloadStore and download the provided template file "example_project_import_report_template.txt" or the NEW Excel file " 2019_02_20_example_project_IMPORT_template.xlsx" , which also includes detailed instructions and explanations on each parameter. Import the .txt template file into Excel by opening the template file with Excel and following these steps:  Select "delimited" as well as "My data has headers." Select "Tab" in the Delimiters section and finish up the Excel import by pressing "Finish". INSTEAD, you can also use the NEW Excel file, where you can avoid the above described initial import step of the .txt file.   [Option A] According to the provided data columns, copy and paste your existing data from your initial spreadsheet file into the template file (you do not need to populate every column of the template) [Option B] This option works the other way around. Use the Project Assistant header tags, e.g. [ip], [mac], etc., which you can find in the template file and add these tags to the column headers in your initial Excel spreadsheet (cf. screenshot below). The Project Assistant is capable of searching the .txt import file for these tags and of filtering out the corresponding columns (no matter the order of the columns). Go to "Save As" in Excel and save the newly populated template file as a "Unicode Text (*.txt")" file   Transfer the file to where you can find it with the Project Assistant and start the app Create a new project Set a password for the project itself as well as default passwords for the cameras that you would like to assign That's it - Now it is time to refer to the Youtube video mentioned above Enjoy using the Project Assistant and feel free to share your feedback with us!  
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    ‎04-30-2019 10:45 AM
    The attached manual provides  information for Mobile Video Service (MVS) within Bosch Video Management System. You can find:  -  how to configure the router and Internet Information Service (IIS) - how to add MVS to BVMS - user guide - some troubleshooting tips
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    100% helpful (3/3)
    a month ago
    The attached document describes the settings you must perform after having installed BIS and BVMS on the different computers. Ensure that the installations of BIS Server and BVMS Management Server were performed successfully on separate computers. Additionally you must have purchased and activated an OPC Server License for BVMS.   The document can be found in the attachments section on the bottom of the page or the right side of the page.  Please look for the attachment icon.
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    ‎05-16-2018 09:22 PM
    Related Products DHR 700 series DNR 700 series H.264 SD IP cameras   Question How can I record SD H.264 cameras in Main Profile (MP)?   Answer For the IP cameras disable the setting "SD display on local monitor required" - then the camera is disabled for live viewing but it is recorded in MP and can been seen via the BVC.
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    ‎05-16-2018 09:24 PM
    Related Products Bosch Recording Station Video Jet X Series BRS   Question Is it possible to control an AutoDome connected to VideoJet X Series via Bilinx?   Answer In BRS 8.8.1 Bilinx over Encoder only works for devices connected via VSDKPluginModule. Current supported devices are VIP-X1600-XFM4B and VIP-X1XF. VideoJet X series are connected per default via VCSModule, which does not support Bilinx communication. To be able to control Bilinx devices on VideoJet X series please configure the following work around: 1. In BRS Configuration > IP Cameras and encoders > Scan network (VideoJetX is found) and add VideoJetX device to BRS 2. Click VideoJetX and click Edit 3. In tab General settings select Device Type BVIP H.264 4. In tab Dome settings mark Activate and select Connection Bilinx/IP Dome Now the AutoDome can be controlled via Bilinx. Note: Due to performance reasons do not change the encoder stream from MPEG-4 SH++ to H.264 streaming! Only change the device type in BRS.
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    ‎05-14-2018 06:27 PM
    This article guides you through the process of activating Bosch VMS Audio Intercom functionality on Windows 7.
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    ‎05-16-2018 09:36 PM
    Related Products Bosch Video Management System   Issue When opening a new Image pane in Live Mode, the camera image is discolored, i.e. there is a green cast or the image is displayed in black and white. When viewing the same camera image with the webbrowser, the live image is properly colored.   Solution Update the graphics card driver. Refer to BVMS release notes: they list the recommended graphics card driver versions to be used. 
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    ‎05-13-2018 02:30 PM
    Standard Service Documents The calculation of the storage capacity is done in different way in Configuration Client and VRM Monitor: - In BVMS Configuration Client Capacity (GB) stands for the available physical capacity of the storage, as calculated and provided by the storage vendor (for example NetApp). -In VRM Monitor – under Target Overview – Total is listed the number of all available blocks multiplied by the size of the blocks that is by default 1GB. This calculation concerns the logical storage and depends on the way the storage is used (for example how many Luns are imported in the system).
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    ‎05-18-2018 07:48 PM
    Related Products Bosch Video Client (BVC) Question Where can I find my stored recordings?   Answer Default path of the recordings is set as: C:\Documents and Setting\Admin\My Documents\Bosch\Video Client\Recordings This path can be changed in the configuration manager under the tab System > Applications > Video Client > Application > Manual Recording
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    ‎05-18-2018 07:48 PM
    Related Products BVMS OPC Server   Question List with restricted symbols when using BVMS OPC Server.   Answer BVMS OPC server restricts the use of some symbols in the camera names. We can divide them into 3 groups: - XML restricted symbols. For the OPC server the device configuration is exported in a XML file. So no reserved XML characters should be used as they will be replaced by blanks when exporting the OPC file. XML restricted characters: : & < > " ' - OPC Specification restricted symbols. OPC Specification restricts the use of: " ´ ` ' # - OPC namespace delimiters: . , /
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    yesterday
    Question Can I move the BVMS Logbook database to a separate Microsoft SQL Server to ease maintenance or increase the size of the Logbook? Answer The BVMS Logbook database can be moved to another SQL Server. The attched guide describes the steps that are necessary to migrate the database and describes how to confirm if the migration was successful.
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    Tuesday
    Related Products: Video Recorder DIVAR network 2000/3000/5000 recorder, Video Recorder DIVAR hybrid 3000/5000 recorder  
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