In this section you can find details on what information is required during the troubleshooting process to successfully identify a unit in terms of model number, firmware version and unique identifiers. What is also very important always for the troubleshooting is the DIVAR Service log. In addition to that, in some situations network captures from the DIVAR may also be required.
Logs are definitely important. We would even say they are the most important thing for a system to function properly.
At some point, the Central Support Team may ask you to provide them with the log files of your system.
The steps below can be used for the following models:
DIVAR AN 3000/5000 ,
DIVAR Hybrid 3000/5000,
DIVAR Network 2000/3000/5000
You can collect Service logs from the unit using two methods. Both methods will save the service logs as a password protected ZIP file ( Example: ServiceLog-20141204T172254.zip ).
Method 1 : from Local User Interface
Method 2 : remote, using a browser
DIVAR network 5000 / DIVAR hybrid 5000 support configuration of 3rd party cameras through the ONVIF Profile S protocol.
Let's suppose that y ou have ONVIF cameras connected to a DIVAR network 5000 / DIVAR hybrid 5000 on your site and you are using Bosch Video Management System (BVMS) Viewer.
Can BVMS Viewer monitor those cameras at the same time?