Security: Video

Starting from July 2024, it will not be possible to commission new devices via MAC address (Device Layer). Running devices remain untouched until end of life of Device Layer, but new commissioning will be only possible with Remote Portal devices from then on.

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The Advanced Video View+ license doesn’t work at site level or per user basis and can be activated per camera.

If you want to change the time zone in the export, you need to add / subtract the difference (offset) to local time zone in post-processing e.g. in MS Excel or MS Access.

The Virtual Assistant event is mapped to code 751 in the alarm transmitter. It is not possible to differentiate in the alarm transmitter the different scenarios on which an event code should be customized. The event properties sent from the Alarm Management application to the transmitter contains only if it's a VIRTUAL ASSISTANT or LIVE INTERVENTION etc.

Find out what to do when you enable SingleKey ID and you are no longer able to connect to Remote Portal using the password.

The company & the username on the Assurance Report can be changed from user settings in Remote Portal.

Using the Internet Explorer 11, there is video from all 4 channels in configurator and event monitor, but audio from the camera is present only on channel 1. Since Internet Explorer 11 is EoL, this behavior will not be changed/ improved.