Remote Portal is an useful tool where you can administrate, do remote configuration, remote viewing, remote maintenance and it has a very nice way of adding new features and services solution. It’s a simple way to connect a local camera to the Remote Portal and to the end user interface.
This article describes step-by-step how you can configure the Remote Portal in order to access the Bosch camera from your tablet or mobile phone via Video Security App.
Possible causes and solution(s)
Cameras which get connected from the customer's site to Bosch Remote Portal use an outgoing connection via TCP port 42000.
Outgoing connections usually are not blocked by a router, however in a corporate network with proxy server, firewall, etc. involved, the IT department might open the needed ports.
The troubleshooting steps below might help you to connect cameras to Bosch Remote Portal.
Known issues on camera commissioning
In most cases when camera commissioning fails, the root cause is:
No connection to Bosch Security Cloud from the customer’s site
Blocked Internet connectivity (e.g. blocked ports by proxy or firewall)
User belongs to more than one Company in Remote Portal
The camera is already commissioned to a different cloud instance
Known camera firmware issues
Known camera date issue
Video Security App and Video Client offer advanced playback and live viewing capabilities for all video devices connected to a DIVAR IP 2000/5000. Follow these steps if you need to configure your DIVAR IP 2000/ 5000 to be accessed through the Video Security App via Bosch Remote Portal.
Intelligent Insights is a standalone product. The system can run as a standalone system and be accessed by operators via the web browser or the widgets can be integrated in a BVMS operator client.
The software can be downloaded from the product page here.
Operating system: Windows 10 Enterprise 1809; Windows 10 Pro 1909; Windows 10 Pro for Workstation 1909; Windows Server 2016 1607
CPU: Intel Core i7 4770 3.4 GHz (up to 3.9 GHz); Support of CPU virtualization
RAM: Minimum 16 GB
Network card: 1000Base-T
Free disk space: Minimum 50 GB
We recommend having minimum 15% freedisk space.
Supported Web browser: Microsoft Edge, Google Chrome, MozillaFirefox
There are two methods of working with 3 rd party apps: through Remote Portal and Configuration Manager.
The methods using the Configuration Manager can be used both with an online system (cameras connected to the internet) and an offline system (no internet connection to local system).
Once apps are installed on the camera, the configuration interface for each app can be accessed through the Local App Management Console on the camera. No internet connection required.
In this article you will find the step-by-step guide where is described the method using Configuration Manager.
How the video stream management works when using the Remote Portal connect feature?
Does the cloud-service simply initiate the connection between device and client, or throughout the video stream as well?
Assuming a Remote Connect, the camera is viewed by Video Security App (connecting via Remote Portal) — but physically connected via a local WiFI (LAN).
Does the video stream (from camera to client) remain only on the LAN?
Or, does the video stream need to first process 'through' the cloud?
When it comes to maintaining your system uptime, you absolutely have to know when there's a problem, no matter where you are or the time of the day. Therefore, this article helps you learn how to enable Remote Alerts , if something happens on the site and you are not on it.
What should you do if the Bosch Remote Portal is not reachable from Configuration Manager?
Are you trying to register your camera in the Bosch Remote Portal and the message below is displayed in Configuration Manager?
"Remote Portal is not reachable. Please check your network settings, maybe no valid gateway and DNS is configured"
Follow the steps from this article and find out how you can register and connect your camera to the Bosch Remote Portal.
The Smart Notification service lets your end-customer easily keep track of business operations. Detection, notification and storage of events like warehouse access, POS transactions or goods delivery enable efficient monitoring and resolution of critical events for the business owner.
Please follow below steps to set up a Smart Notification service.
Why the "Customer" user from the Bosch Remote Portal can see only few cameras in Video Security App?
Let's suppose that the "Customer" user should see 3 cameras in the Video Security App. When logging to the App, he can see only 2 of them. Why?
This is because the "Administrator" user didn't grant rights to the "Customer" user to see the 3rd camera.
Follow the steps from this article and find out how you can solve this issue.
Bosch Remote Portal lets you manage which individual user can remotely access and configure particular cameras.
Per default a Technician user can access all unrestricted groups and cameras. The Technician can further access all restricted groups and cameras to which he is added to.
This article describes how you can add and grant a Technician user permission on a specific group or camera.
Valid account on Bosch Remote Portal
This article explains how to connect an INTEOX camera to the S&ST ecosystem using Configuration Manager (7.20 and later).
Nice to know:
For a better understanding of using the Bosch Remote Portal, S&ST ecosystem and INTEOX cameras , we encourage you to join our online Inteox product line introduction training from Bosch Building Technologies Academy!
Why the Autodome 7000i INTEOX cannot connect to the S&ST Cloud services?
Most likely, when you tried to connect to the S&ST ecosystem, you missed one of the steps explained in this article:
How to connect a Bosch INTEOX camera to S&ST using Configuration Manager?
If you are sure that you have followed correctly the steps from the article above, please collect from camera:
Config file with log in credentials
How to collect logs from your Bosch IP Camera/Encoder?
Please check if the the following message is displayed in the logs :
"Not connecting (CC enabled: true; Network connection: true; MQTT client ready: true; NTP enabled: false )" → this indicates that you didn't turn on the NTP which is a prerequisite to connect to the cloud back-end
Please enable the timeserver and make sure the time of the camera is synchronized with a public time-server when connecting to the S&ST cloud.
Note: NTP synchronization is necessary if the camera is going to be claimed in the portal.
Please refer also to the Help & Support page: Claiming cameras
DIVAR mobile viewer is not able to connect to DIVAR AN and/or DIVAR Hybrid/Network because some ISP’s (Internet Service Provider) only support IPV6.
This issue occurs on:
DIVAR Mobile Viewer 3.1.4
DIVAR AN and/or DIVAR Hybrid/Network
New app 3.1.5 version is released and available on the App Store.
Please download the new App version and fix this behavior.
We encourage you to always use the latest version of the App. Latest versions contain the newest features and bug fixes.
Bosch Remote Portal connects you to your Bosch Security devices from anywhere and lets you perform remote administration and maintenance anytime.
In this article it is explained in a step-by-step guide how you can add Bosch cameras to Bosch Remote Portal.
Nice to know:
For a better understanding of using the Bosch Remote Portal , we encourage you to join our online Training from Bosch Building Technologies Academy!