Security: Video

Possible causes and solution(s) Cameras which get connected from the customer's site to Bosch Remote Portal use an outgoing connection via TCP port 42000. Outgoing connections usually are not blocked by a router, however in a corporate network with proxy server, firewall, etc. involved, the IT department might open the needed ports. The troubleshooting steps below might help you to connect cameras to Bosch Remote Portal.   Known issues on camera commissioning In most cases when camera commissioning fails, the root cause is: No connection to Bosch Security Cloud from the customer’s site Blocked Internet connectivity (e.g. blocked ports by proxy or firewall) User belongs to more than one Company in Remote Portal The camera is already commissioned to a different cloud instance Known camera firmware issues Known camera date issue Further…  

This article describes step-by-step how you can configure the Remote Portal in order to access the Bosch camera from your tablet or mobile phone via Video Security App.

Remote Portal's Remote Connect service allows connection to your devices through the Remote Portal with your client software, such as Video Security Client and Video Security App.

This article provides you with the available options, services and licenses in Bosch Remote Portal for Bosch IP cameras.

In this article it is explained in a step-by-step guide how to activate the needed services in Remote Portal to be able to connect the cameras to Bosch Alarm Management.

Bosch Remote Portal connects you to your Bosch Security devices from anywhere and lets you perform remote administration and maintenance anytime

Bosch Remote Portal provides the VideoView+ Service which allows to display live video, replay of recorded video on the camera, and a forensic search on Video Security Client. Further the Video Security App (on iOS and Android) can receive push alarm notifications triggered by motion in the camera image, for example. This article explains how to configure this service to receive push alarm notifications.

If you are trying to connect your device to the Remote Portal and it says that server is unreachable, please check the firewall blocks and whether certain ports are not blocked.

This article explains how to proceed when you want to register a camera to Bosch Remote Portal and the client’s network is restricted.

Use Bosch software and apps to connect remotely to your devices for configuration or maintenance simply by logging in with your Remote Portal account

Depending on the 3rd party cameras’ capabilities, there are different ways of adding cameras to Bosch Alarm Management.

The Smart Notification service lets your end-customer easily keep track of business operations. Detection, notification and storage of events like warehouse access, POS transactions or goods delivery enable efficient monitoring and resolution of critical events for the business owner. Please follow below steps to set up a Smart Notification service.

Follow the steps below and find out how you can perform the Firmware Upgrade for multiple cameras in bulk

Bosch Alarm Management allows event-based and continuous cloud recording of connected cameras.

This list contains information on what situations might happen if no Smart Notification reaches the mobile device and no event appears in the Site Monitor App's event list:

AI Alarm Verification is applicable to Bosch Remote Portal cameras and 3rd party cameras**, for sites in Alarm Management which support alarm clip upload. 

Camera Counter Reports are available on Bosch IP cameras capable of Essential Video Analytics or Intelligent Video Analytics, which are connected directly to the Remote Portal.

Bosch's Remote System Management service allows you to leverage the power of the Internet of Things (IoT) to provide secure, transparent, and cost-effective asset management throughout the lifecycle of a video system. This service enables end users, system integrators and installers to perform inventory and update management, as well as health monitoring tasks for an entire Bosch video system (DIVAR IP + BVMS + cameras) from one centralized Remote Portal platform.

"Remote Portal is not reachable. Please check your network settings, maybe no valid gateway and DNS is configured" Follow the steps from this article and find out how you can register and connect your camera to the Bosch Remote Portal.

If WebRTC doesn’t work for you, follow this article to locate the reason: