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    Security: Video

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    100% helpful (3/3)
    Friday
    Potential for Data Inconsistency Issues on E-Series Storage Systems Important: With the new controller firmware 11.50 and newer versions issues are fixed by NetApp, which enforce an immediate update of all E2800 iSCSI Storage Systems (their controllers). This is also announced by NetApp on their support websites (see https://mysupport.netapp.com/). Please be aware that you need to be a registered user at NetApp to see the full details for that announcement. In order to help also BOSCH customers without a NetApp account, the customers can get the Controller Firmware for duplex and single controller systems as well as e.g. HDD Firmware update files from the BOSCH Support organisation. A public download link for NetApp controller firmware and HDD Firmware cannot be published at the BOSCH Product catalog due to contract regulations between BOSCH and NetApp. Users owning a NetApp system and having a full NetApp NOW user account can login to the NetApp Support portal and find all software like controller firmware and HDD firmware there. https://signin.netapp.com/oamext/login.html Affected: DSA E-Series (E2800 12-bay) and DSA E-Series (E2800 60-bay) Example product variants: DSA-N2E8X4-12AT Base unit 12x4TB High-performance and high-capacity storage system base unit with iSCSI disk arrays, single controller. DSA E2800, 12 x 4 TB HDD, Order number DSA-N2E8X4-12A DSA-N2C8X4-12AT Dual controller unit 12x4TB High-performance and high-capacity storage system base unit with iSCSI disk arrays, dual controller. DSA E2800, 12 x 4 TB HDD, Order number DSA-N2C8X4-12AT Note: There are other models with various HDD capacity (e.g. 8TB harddrives and larger) available For more details visit the BOSCH product website With introduction of the DSA E-Series E2800 series in the BOSCH portfolio no specific BOSCH OEM NetApp Firmware is required as the BOSCH Submodel-ID is now supported in the generic Firmware versions which NetApp offer and release. The BOSCH submodel ID 356 ensures that the NetApp system is optimized for 24/7 video recording. Project technicians are anyhow requested to align with the BOSCH representatives  or BOSCH project teams to ensure that the recommended and tested NetApp Firmware for usage in BOSCH video recording environment is used. Summary of issue NetApp® has become aware of issues that could occur when an E-Series controller reboots at certain points during the evacuation of data from a drive that is performed as part of the sequence when a drive is being failed by the controller. As a result, there is a small possibility of data inconsistency on controllers running certain versions of E-Series SANtricity® OS controller software. Issue Description The issues are possible on E-Series controllers running 8.30, 8.40, 11.30, 11.40, and 11.50 versions of E-Series SANtricity OS controller software. The overall probability of these issues occurring is very low, but RAID 1 volumes have a higher probability of encountering the issues than other RAID levels or NetApp Dynamic Disk Pools. These issues do not affect traditional RAID volume groups that have no global hot spare drives because drive evacuation does not occur in this configuration. For information about fixes in these releases, view the readme notes for each revision release. Workaround No workaround available. Controller Firmware update is needed. HDD Firmware update is not in relation to the descdribed issue here, but it is in general recommended to install the latest offered HDD firmware that NetApp lists on their Support pages: Note: There is a separate section for the E-Series HDD Firmware Solution Upgrade E-Series SANtricity OS controller software to the latest applicable revision release for each platform as soon as possible. controller firmware version minimum 11.50R1 (status 06/2019). NetApp can and will release newer versions when available. Where to download? As informed above, either download the controller firmware by using a full NetApp user account, or contact the BOSCH Support organisation. The controller firmware package can be downloaded fro mthe NetApp website directly.  Revisions can be found at https://mysupport.netapp.com/NOW/cgi-bin/software/ At this NetApp webpage NetApp NOW users can choose controller firmware from the section "E-Series SANtricity OS Controller Sofware" and select your model --> E2800 in this case: Due to further development NetAp might change the offered firmware version. See also: https://mysupport.netapp.com/products/web/ECMLP2854621.html  As stated above the NetApp controller Firmware is not published and offered by BOSCH nor it can be provided via download link on a BOSCH websites. The controller firmware 11.50 must be loaded directly from the NetApp websites.  Bosch is very pleased to announce that the NetApp SANtricity OS 11.50.R1 was successfully tested on the E2800 controller units in conjunction with our cameras and video recording manager. Current units which are shipped might have been delivered with FW version 11.30 in the past and need to be updated ASAP to 11.50 minimum. BOSCH implemented OS 11.50.R1 (or newer tested version) into production which ensures that new ordered NetApp E2800 iSCSI storage systems are shipped with a correct pre-installed firmware. From July 2019 onwards, controller units will ship with OS 11.50.R1 or newer. Additional information is available at NetApp and accessible after user registration. First go to https://mysupport.netapp.com/ to register. Product Release Notes from NetApp: https://mysupport.netapp.com/ecm/ecm_download_file/ECMLP2842060 Support Bulletin, please view the following URL:  https://kb.netapp.com/app/answers/answer_view/a_id/1086731 (As the URL can change any time by NetApp, search for the id 1086731. ----------------------------------------------------------------------------------------------------------------- Steps to update The E-Series SANtricity ® OS package includes data for simplex controller and duplex controller systems and the firmware file itself. NVSRAM File for for duplex. NVSRAM file for simplex and the controller firmware Download the latest SANtricity OS software files from the NetApp Support Site to your management client. From SANtricity System Manager, select Support > Upgrade Center . In the area labeled “SANtricity OS Software upgrade,” click NetApp Support . On the NetApp Support Site, click the Downloads tab, and then select Software . Locate E-Series/EF-Series SANtricity OS (Controller Firmware) . For the platform, select E2800 , and click Go! Select the version of SANtricity OS (Controller Firmware) you want to install, and click View & Download . Follow the online instructions to complete the file download. Attention: Risk of data loss or risk of damage to the storage array — Do not make changes to the storage array while the upgrade is occurring. Maintain power to the storage array.   Here a screenshot of the NetApp webpage as example how to download data for simplex or dual controller systems:   https://mysupport.netapp.com/products/p/eseries_santricityos.html
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    ‎08-09-2019 08:24 AM
    Question BVMS Lite is a BVMS edition which can be downloaded and activated free-of-charge. How can I set-up a basic (live and recorded video) BVMS Lite system? Answer First, you need to download the software package, active the BVMS Lite license and install the software. This is described in this article: BVMS - Activating a license. Second, you need to prepare an iSCSI environment which is suitable for recording video. Any Windows Server based operating system will do. This is described in this article: BVMS - Configuring a Microsoft iSCSI target. Last, you need to add cameras to the system and start the recording. This is described in this youtube video: How to add a new camera using Configuration Client (BVMS). Now, have a look at the Operator Client quick guide and you're ready to go! Where can I get more information on advanced functionality? Once the software (configuration client or operator client) is running you can press F1 at any time to open the embedded software help! All of the advanced functionality BVMS offers is explained in the help files.
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    ‎04-04-2019 12:52 PM
    In all VRM installation packages the required .NET framework package is included in the VRM installation routine. As Microsoft Operating Systems are expected to get and have the latest security updates applied before installing any new software component like VRM (Video Recording Manger) or VSG (Video Streaming Gateway), the installer will successfully finish the installation routine. The same is valid for BOSCH DIVAR IP product range:  The DIVAR IP Appliance installer contains Microsoft update packages available from Microsoft at the time BOSCH creates the Appliance installer. But all Microsoft Updates release after the Appliance installer release date are not included in the BOSCH package. It is therefore recommended to check for Microsoft updates whenever a Bosch DIVAR IP Appliance installer is installed. For VRM (Video Recording Manager) stand-alone Systems and Servers with VSG (Video Streaming Gateway) installed, it is also strongly recommended to check for Microsoft OS updates before the VRM Master Installer is installed/updated. Note: In case an error code 5100 is shown during the VRM Software installation, please ensure that all Microsoft updates for the used Operating Systems are installed and run the BOSCH Software installer after that once again. For more details Microsoft provides more informaiton here: https://blogs.msdn.microsoft.com/astebner/2008/10/13/net-framework-setup-verification-tool-users-guide/ For older BVMS and VRM installations please also refer to the following previous article: https://community.boschsecurity.com/t5/Security-Video/-/ta-p/416
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    100% helpful (1/1)
    ‎02-01-2019 12:39 PM
    This article describes how to set LUNs on a target to Read Only via Configuration Manager. If you want to move a Storage from one VRM to another, this procedure is needed in Order to retain your video footage until the desired Retention Time is over. All you need is the Configuration Manager on a PC in the same Network as the VRM. If you don’t have the Configuration Manager, you can download it here.     Please be aware that setting the LUNs to Read only will decrease the Capacity of the VRM, which might lead to a lower Minimum Retention Time then desired. Calculate upfront, if the available Storage is enough!   Start the Configuration Manager and add the local VRM to the System.     Change to the Tab My devices and select the Target on the Storage Device you want to move.   Set all LUNs to the Type Read Only. It should look like this then. Now press the button Set and acknowledge it in the next window. After, the window looks like this and the LUNs are now in Read Only Mode. Now you need to wait until your desired Retention time passed (eg 30 days), afterwarts you can remove the Storage from the VRM and add it to another VRM (In this Process the Storage needs to be Factory defaulted to work).
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    100% helpful (1/1)
    ‎01-30-2019 06:17 PM
     For DIVAR IP units (e.g. DIVAR IP 6000) BOSCH BT Security & Safety Systems offers an firmware update for the internal MegaRADI Controller. It could happen that in the Megaraid Software the user can see potential non-optimal configuration due, PD commissioned as Emergency Spare error. There is an article as well from hardware partner:  http://www.supermicro.com.tw/support/faqs/faq.cfm?faq=19518   Here we provide the steps to update a DIVAR IP system: Using MegaRAID Storage Manager utility under OS   1) Open MSM, Right click on Supermicro MegaRAID controller to be updated and click Update Controller Firmware 2) Click Browse to search for new firmware   3) Select the new MegaRAID controller firmware 4) Click OK to continue   5) Check the “Confirm” box and click OK to continue   *** Wait for around 1~2 minutes to complete 6) Click OK once firmware update completed   7) Reboot the system and check firmware version in controller OPROM banner during boot   😎 Check firmware version using MSM in OS     The firmware is available via the following link: https://downloadstore.boschsecurity.com/FILES/KnowledgeBase/MegaRAID_Ctrl_FW_update_DIVAR_IP_BOSCH.zip
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    ‎11-26-2018 02:22 PM
     In August 2018 (10-08-2018) the VRM version 03.71.0029 was released. The Video Recording Manager 03.71.0029 is fully supported with BVMS 8.0 and Product Management of BVMS and VRM recommend to use this VRM version instead of the former Release version of VRM 03.70.0056. Changes / Bug Fixes: One of the main bugfix reasons to use VRM 03.71.0029 is a fix in regards to correct display and replay of recorded clips in continous and alarm recording mode. This fix is listed on page 2 of hte attached Relase Letter. For Troubleshooting and support reasons it is essential to double-check a reported gap in recording and to analyze on Level 2 and Level 3 support side what circoumstanced could lead to a video gap. See in the following chapter what kind of data a trained BOSCH partner, Installer or Video expert should provide to the BOSCH Technical Support to advise on next steps. The data described here below can and should be collected before the software VRM is changed and updated to a latger version. Note: Video Recording Manager version 03.71.0029 is not the latest available version of VRM, but in combination with other 3rd party implemantation or usage of special BOSCH VMS software version (e.g. BVMS 8.0) this VRM version 03.71.0029 may be required. VRM logging to collect for in depth expert troubleshooting In certain situations and troubleshooting scenarios extended logfiles might be required. The BOSCH Level 1 and BOSCH Level 2 team will assist all users on how to collect these data and cooperate with the BOSCH Level 3 Support where needed. Backup the configuration of BVMS and VRM (BVMS elements and VRM config.xml file) Enable debug logging of the VRM Depending on the used Configuraiton Software the debug logging need to be enabled to get an extended logging informaiton. In case a gap in recording happened in the past it is anyhow helpful to enable the debug logging for a defined time for future incidents. To analyze the already occured video recording gap the available VRM logging must be collected. Depending on 32-Bit or 64-Bit version of the VRM software, the loggings are found in the "primary" or "secondary" sub-directory structure. Surch for     ...\Bosch\Video Recording Manager\VRM Server   folder at your VRM server to find a similar directory view like shown in the screenshot here below: Inside the directory "log" the standard logging data of the VRM are found and need to bre collected. In addition to the standard logfiles of the relevant day, the debug logging from a defined time period need to be provided in case debug logging was enabled prior to an incident. Here the "debug" logfiles are found: The debug loggins are saved in a special directory "debug". The Spanhistory logging does provide details of the storage usage. It describes which internal "storage block" was used. It describes the IP of the target, the LUN and the block used for a recording. The Spanhistory of the day where the recording was done and shows issues (e.g. the video reocriding gap), the related spanhistory logfiles is required. As seen in an earlier screenshot above the VRM configuration file is found in the directory:     ...\Bosch\Video Recording Manager\VRM Server\primaryAll versions of the config.xml need to be provided to the Technical Support.  
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    ‎11-26-2018 04:14 PM
     This article explains how to exchange the battery on the DIVAR Hybrid and Network in a safe way.
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    ‎05-22-2018 05:01 PM
    How to export the Archive Player in IE
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    ‎05-22-2018 04:57 PM
    Related Products DIVAR AN 3000 DIVAR AN 5000 How to configure Monitor B output for Divar AN 3000-5000 Solution see attachment.
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    ‎05-21-2018 08:31 PM
    Related Products DiBos version 8.0 to 8.7 BRS version 8.8 and later   Question How to configure LDAP in DiBos / BRS?   Answer See attached 8 screenshots which guide through the LDAP configuration. Known restrictions on the AD: - users and user groups must be located in the same directory in the AD - DiBos / BRS supports max. 1000 user groups in the AD - Comma separated user (ex. User, John) are not supported.
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    ‎05-16-2018 09:34 AM
    After changing the resolution of monitor to UHD (3840*2160), the attached monitors results always black.
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    ‎05-14-2018 11:09 AM
    Network switch has port security on and shuts down a NetApp iSCSI data port (e.g. CH3). This article is only relevant in aspects of network security / port security where MAC addresses are analysed. Some network security applications are capable of sniffing network packets thoroughly enough to pick up MAC addresses on E-Series Controller ports that are not seen in the Storage Array Profile data.
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    ‎05-14-2018 10:56 AM
    Memory leak on a Divar IP 7000 R2 triggered by Catalyst Control Center.
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