Do you have a HP server or workstation with hardware issue and requesting assistance from Central Technical Support team?
This is what you need to know:
Please keep in mind that you have the possibility to address your request directly to the HP team to receive a quick response.
HP Workstations
HP Servers
2 If you would prefer to receive support through Central Technical Support team, then you have to provide the following mandatory information:
Contact Information - make sure your contact information is accurate and up to date. This includes your name, phone number, and email address.
Delivery address/on site repair address:
Contact name (person) delivery:
Contact number (tel.) delivery:
Contact e-mail delivery:
Delivery location company name (co location):
Street name:
House number:
Zip code:
City:
Country:
Notes or other specifications:
Description of the Issue - please describe the issue you are facing in as much detail as possible. Include any error messages, unusual behavior, or specific circumstances surrounding the problem.
Product Information - include the product name, model number
The serial number
The registration form
Nice to know: You can find additional information about the required details for submitting a case on the HP Support Case Manager in the following article: HP Workstations and HP Enterprise Server - Ticket Requirements.
3 The Central Technical Support team will check the product warranty and inform you if the unit is out of warranty or covered by warranty.
4 A case will be opened with HP by Central Technical Support team if the unit is covered by warranty and they will keep you informed about the status of the case and any additional requirements beyond their IT partner's involvement.
Please note that for any other issues or concerns, please do not hesitate to reach out the Central Technical Support team at any time.
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