Security: Video

This article explains the meaning of each color on the Playback timeline in BVMS Operator Client.

Follow this article if you would like to optimize the image quality of your AUTODOME IP 5100i camera

This article describes what shoud be done to achieve an Optical Zoom for FLEXIDOME IP 3000i IR camera.

This article is a step-by-step guide about how to disable the Live and Playback page in VRM monitor version higher than 4.10.  

If you were asked by the Central Technical Support team to provide them with the Sensor readings picture during the troubleshooting process of your device, please follow the steps from this article

This article explains the meaning of the arrows in circle at the central logical tree in the BVMS Operator Client list

The validity of the SMA date should cover the BVMS version release date you wish to upgrade to. Otherwise, the upgrade will not work and you will get the message "It is not possible to upgrade the software of this System Info file to a newer version". Also, please note that this message could occur in case you are trying to upgrade your BVMS and it is on the latest available version released.

According to the release note of the Video Security Client (page 3), you will notice that it is specified that the export of the mp4 video using the Video Security App on iOS or Android device is not possible, while for PC should work without issues.

Using the camera's Dropbox account when doing an export from the VSC app is not possible anymore with the newest version of FW.

"Error occurred when creating docker virtual machine. Refer to log for more info." Find out our recommendations from this article if  this message occurs

By setting a low Frame rate and a long GOP, this affects the replay.  On the flip side high frame rate and short GOP can show pulsing Live video: 30 FPS @ GOP 10 = 3 I-Frames per sec (the video could appear pulsing; the Monitor refresh rate could also play a role here)

This article provides causes and solutions regarding  the date and time indication inside the Image Panes  which are not visible in BVMS Operator Client.  

This article explains why cannot select the 1080 resolution in the dewarp mode of FLEXIDOME panoramic 5100i 12MP.

If you want to be able to replay the recording for the complete retention time, you should use VRM replay. VRM should be accessible and added to the VSC

"Show VCA items" is a function which works in Internet Explorer 11 with the Bosch MPEG ActiveX installed. Due the end-of-life of Internet Explorer, this function is no longer available on Microsoft Edge.

This article provides the following solution regarding: Bosch CPP7.3 cameras: DHCP does not follow the standard protocol (FW v7.85.0016) Upgrade your camera to FW 7.86.0019 and perform a factory default (access Download Store here). The time effort to fix this in older FW will be planned for early March 2023.

This article provides possible causes and solutions regarding FLEXIDOME Inteox 7100i (CPP13) - calibration lost using FW 8.45.0032.

There is an issue with VRM versions lower than 4.0 where the retention time for recordings from VSG instances is set incorrectly. There are a few things that usually cause the recording mode to be set incorrectly. Find out more details from this article!

This articol provides solution for  FLEXIDOME IP starlight 8000i about wrong color applied to alarm-triggered bounding boxes (Camera Trainer).

Quick guide about the SD cards and the settings that need to be inside of the SONY camera in order to have recording on SD.