Security: Video

License expansions missing after upgrade to BVMS 11 in Remote Portal. Only 1 x MBV-XCHANPLU license activated instead of 16 x MBV-XCHANPLU. What to do?

Check this article and see how to solve if the cameras in Alarm Management cannot use services activated in Remote Portal. 

This article provides an answer regarding what to do in case if a  colleague from the same company claimed a license with a wrong Remote Portal account.

Yes. Since the system does not have a valid SMA, the Central Technical Support team cannot perform the license transfer from one unit to the other.

This article answer the question if a Software license (Software order ID) can be moved from an user account to another one in Bosch Remote Portal. "Yes! If the license was claimed in a wrong Remote Portal account and not activated yet for example you have the option to unclaim it and use it afterwards in the desired account."