Did you try to upgrade the firmware of your camera and the message below was displayed?
Find out from this article what might be the cause that could lead to this message being displayed:
“error 18: wrong or no signature”
Under most circumstances, Bosch IP cameras require additional licenses.
If you want to use features that are covered by different licenses, you must install the appropriate licenses using the camera's installation code.
MIC IP starlight 7100i has the Camera Trainer program used to train the camera to recognize user-specified target objects, such as moving and non-moving objects, to alert operators of unusual scene activity. License is required to activate the Camera Trainer in this case.
MVC-CT-PTZ is the license needed for PTZs Camera Trainer for Intelligent Video Analytics 7.10
But where you can find the installation code needed to license a Bosch camera?
Often, the camera image is running fine, then begins to stutter when the objects are in moving scene or in a complex environment. Your view starts looking like a slideshow, things get visibly choppy and swaying objects start to move less fluidly.
This behaviour can be controlled by changing the frames per second (FPS) value or upgrading the Firmware of your camera.
❓ But where can you find or change the frame rate & Firmware settings of Bosch cameras?
If you want to improve the image quality of your Bosch camera and you did not find the FPS option in the Web User Interface, please follow this article and you will find the answer.
So, keep reading this article and find out where you can get multiple information including the Firmware version of your camera, from a single comprehensive system overview page.
In certain situations of the support process for a particular product, the customer number and the material/ serial/ commercial type number of your Bosch device may be required.
But where can you find them?
The purpose of this article is to help you find this information in different ways.
What you should know when you request a password reset for the Bosch IP camera?
If you forgot the service level password for you Bosch IP camera and you want to reset its password, the Central Support Team can help you.
Before requesting a password reset for your IP camera, please note that you need to provide some important information to the Central Support Team to get help from them.
What software can be used to configure the Bosch MIC 550 Series Camera?
You can use the CTFID tool (Configuration Tool for Imaging Devices) for configuring the camera. You can find below the download link and the release note:
Also, if needed, you can find further documentation about this camera on its product page, in the Downloads section:
Additionally, you can find here the user manual for CTFID tool. It gives you information about installing and using the tool, as well as connecting the tool to the imaging device.
A possible situation can occur when you have, for example, one DIP 3000 with BVMS 8.0 and CPP7.3 cameras. The cameras are not working because the firmware is old.
The problem that might arise could be:
Configuration Client will display a message like: "unknown platform"
Gaps in recordings or not recording at all
VCA settings cannot be changed
Logs warning: "2020-11-22 04:49:29.339;cameraId=10.13.22.98\0\1;Sender;Error;This device has an abnormal high storage consumption. To protect other recordings, storage allocation is reduced. But this may result in recording gaps for this device"
The iris works by limiting the amount of light that hits the image sensor. Too little light can make everything dark, and too much light can make the image overexposed or washed out .
The MinIris and MaxIris values could be configured when the camera is mounted and installed in specific lighting conditions . Therefore, it’s important to have an iris that’s specifically suited for your camera’s location.
The MinIris and MaxIris values cannot be read-out from the camera.
Two fields: MinIris and MaxIris are missing from the Exposure node from the GetImagingSettingsResponse SOAP document.
Follow this article and find out the solution.
In this article you can find the actions you need to do in order to solve the zoom speed for Autodome NDP-7512.
A customer could observe a difference in zoom speed in comparison to the previous generation. HDR was OFF by default in the 7000, But is ON by Default in the 7000i which has effect on the zoom speed. Therefore, disable HDR to obtain the zoom speeds that match the previous generation of the camera.
Extra licenses can be purchased for additional features of your devices as your business grows.
After adding cameras to the system, you may need to use additional features of them, like microphone use, Serial Protocol Software License, Camera Trainer license for Intelligent Video Analytics, NTCIP license for moving cameras and so on.
Depending on the camera model, you can have additional features by installing the optional lice nses.
Follow the instructions below and find out how you can activate a license on your camera.
Accidents happen, but cloud backup services from Dropbox help make recovering your lost files easier. If you want to download the Bosch camera videos to your Dropbox account, please follow the steps below.
Create a Dropbox account
Go to the configuration menu of the Bosch IP camera,
either by adding the “IP number/port” of the camera in the address bar/URL (ignore security warnings, and in the pop-up menu; fill in “service” as username and the camera’s password)
or by using the “Configuration Manager” (on Windows PC) select the camera, right-click and select “configure verification for camera”. Ignore security warnings, and in the pop-up menu fill in “service” as username and the camera’s password).
Check whether the most actual FW is installed on the camera. If not, make sure you do this first ( link download store for FW, Configuration Manager and video security client).
Bosch Video Security app installed (IOS, Android and Windows)
Thanks to its integrated, long-lasting wiper, the MIC IP starlight 7000 HD camera captures images of the highest quality all year long, regardless of the weather.
This article is meant to provide you with the step-by-step guide to activating the wiper and the white lights illuminator option, if your camera is equipped with both of them.
MIC IP starlight 7000 HD
Bosch Video Management System version 8.0 (BVMS 😎
How to move the Bosch PTZ camera to a specific pre-position during inactivity?
This can be done via alarm task scripting.
The “inactivity” algorithm below will move the camera to Pre-position 99 in the Alarm Task scripting.
In this way, you can use the Pre-position 1 for other surveillance purpose.