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    Security: Video

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    75% helpful (3/4)
    ‎07-20-2021 02:54 PM
    The Release Letter for CPP 7.72.1118 provides information about the dependencies between firmware versions for a better understanding of the upgrade process of devices with older firmware.
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    ‎07-20-2021 02:42 PM
    RTSP and multicast streaming There are different ways for a client to receive a multicast stream: the client can connect to the camera and request a multicast stream. In this case you would see a connection in the dashboard. If not checked, it requires at least one connected client to have the camera provide the stream into the multicast group. Clients who just joined would receive no stream if there is no client connected. the client can join an existing multicast stream without connecting to the camera. It must know the multicast group. You would not see this client on the dashboard. The streaming flag tells the camera if it should feed its stream into this multicast group, regardless of a connected client. This is an option if there are many, many clients possibly connecting to the same camera/stream. There is no difference in data amount if streaming is checked or not as long as there is at least one multicast client connected to this multicast group. Below you find a way how to pass a special connection string to request a multicast stream via RTSP from a BOSCH IP camera or IP encoder.
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    ‎07-19-2021 11:20 AM
    Sometimes it is preferable to have a different “user mode” during the day then in the night. Our cameras by default have the option to switch the user mode e.g. triggered by the camera D/N switch over. But also other triggers can be chosen. Below an example how to setup the “user mode” switching triggered by the D/N switch over.
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    100% helpful (1/1)
    ‎07-19-2021 09:49 AM
    The camera may be out of focus during a rapid zoom change if: There is a large amount of reflection with full sunlight. Or, there are headlights or bright lights present at night. This problem occurs most often when used in traffic applications.   Causes:   The camera tries to focus on the bright lights and fails to find the correct focus position (example snapshot of headlights below). Find how you can fix this issue from this article!
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    ‎07-19-2021 09:38 AM
    MIC 7000i with FW 7.72 shows blurred images. After restart, the quality of the image is good for a short time, but the issue reappear. Only Applicable to these models: MIC 7000i (MIC-7502-Z30x) MIC 9000i (MIC-9502-Z30x)   Find how you can fix this issue from this article!
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    ‎07-02-2021 04:23 PM
    The purpose of this article is to help you disabling the compass character from the Screen Display (OSD) of the PTZ camera via its web interface . This example was troubleshooted on one AUTODOME dynamic 7000 HD camera with FW version 7.10.0076
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    ‎06-21-2021 11:29 AM
    Question How does the "zoom threshold" function work for Bosch cameras in Configuration Manager?   Answer By checking the   Zoom threshold box   you will select the current zoom position at which the mask will appear as the camera zooms in or be hidden as the camera zooms out. Privacy Masking:   The ability to mask out a specific area to prevent it from being viewed in order to comply with privacy laws and particular site requirements
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    ‎06-21-2021 11:19 AM
    Question Which is the proper I-Frame distance used in 3rd party Software?
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    ‎06-21-2021 10:39 AM
    Question   What is the recommended AC cable for NPD-9501-E Midspan 95W 1 port outdoor?   Answer   Power cord  requirements : Recommended cable: North America - SJOW or SOOW standards Europe -  H07RN-F Rated to: 300 Volts (or better) Temp. Range: -40 to 65ºC (or better) Size: 16 - 18AWG 3C or 1.0 mm^2^  - 1.5 mm^2^  3C Approved for indoor and outdoor use. Cable outer dimension Ø 3/16” – 3/8” or Ø 6.0 mm^2^ – 10 mm^2^ The 95 W midspan is a high-power PoH (Power Over HDBase T) device that provides data and power between an Ethernet switch and an IP camera. In the table below, an "X" identifies which midspans can supply power to which models of cameras:
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    ‎06-18-2021 06:00 PM
    The default SMTP port number for Bosch IP cameras is 25. The required SMTP port can differ depending on the service provider. From FW 5.80.0073 onwards it is possible to change the SMTP port using Alarm Task Script Language (ATSL). Related Products: IP cameras   Step-by-step guide   Check out the section Alarm Mail of the ATSL documentation, there is detailed description of each required parameter. Example script:   AlarmMail mail:={IP("172.21.2.201")To("receiverl.address@test.com")Port( 993 )Layout(Standard)Format(Small)Camera(1)From("sender.address@test.com")Login("User")Password("Password")}; if(Input(1))then mail; if(Input(2))then mail; if(Input(3))then mail;   Note:    Firmware 6.30: it is not possible to change the SMTP port via Web Interface
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    ‎06-18-2021 05:55 PM
    The privacy mask moves around with the image when the MIC IP starlight 7000 HD camera is in PTZ mode. The camera is integrated into a 3rd party Software.
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    ‎06-18-2021 03:59 PM
    The system logs are extremely useful for troubleshooting recurring or obscure problems, as they provide a record of all work performed on the system and may shed light on hard-to-spot interactions between seemingly unrelated symptoms. At some point, the Central Support Team may ask you to provide the logs of your Bosch IP camera and or Encoder Think of diagnostics logs, config file, maintenance logs etc. This article explains you how and where you can get the   logs   of your camera.
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    ‎05-20-2021 03:58 PM
    Operator Client helps you display the original full image circle of a panoramic camera, its image dewarped or you can select a point of interest of the image. Cropping and using ePTZ in a cropped image is possible in Live and Playback Mode. The Image window allows a flexible resizing of the Image pane that displays a panoramic camera or any other camera. This article provides you information on how you can switch the view mode of panoramic camera in Operator Client. Article requirements: Operator Client Panoramic camera PC/ Server/ Workstation
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    100% helpful (1/1)
    ‎05-12-2021 12:28 PM
    Answer Web Browsers: o Google Chrome o Microsoft Internet Explorer 11 or higher o Microsoft Edge (Chromium based) o Mozilla Firefox   Important: When using browsers where Mpeg ActiveX is required → VCA, clock & date and recording dot point may not work. For a complete browser functionality, Mpeg ActiveX 6.34 or newer is needed and it is supported only by   Internet Explorer (IE). This is the only browser that allows the VA configuration option (for e.g.).   If you would like to avoid using IE and you want to   configure VA, it is recommended to   use Configuration Manager. According to the Release Letter, Configuration Manager is used for configuration and licensing of the various products. It includes Video SDK 6.3 and latest plug-ins for   VCA configuration. You can Download it from   here.   If you use Firefox, the issue below might arise. In this situation, IE browser/ CM is recommended to be used in order to access the missing elements. Firefox does not allow ActiveX elements . Therefore, some features are missing inside the webpage. Note: VCA related check boxes is fixed in 7.80 for Microsoft Edge. (7.80.0128 Release Letter)
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    ‎04-27-2021 03:13 PM
    This article provides you the solution when the MIC IP starlight 7100i camera wiper stops on the screen. Furthermore, you will learn how to perform a physical reset of the camera.
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    ‎04-26-2021 04:30 PM
    Question What is a CPP and where you can find it for you Bosch IP camera?   Answer   To guarantee high quality imaging through the entire range of products, Bosch Security Systems uses a Common Product Platform (CPP). A CPP is a reference design that serves as a solid base for future cameras. Based on the same CPP, sub- or new products can be generated more easily by using a different sensor and/or a different housing. Each product cannot only benefit from the features provided by the platform but can also advance its functionality. Other advantages: easier integration with 3rd party security system components, such as VMS and recording solutions. allows installers and integrators to use the same interface that supports the entire Bosch product portfolio. new camera and software releases, regardless of the price segment, can be easily added to an existing security surveillance system. it helps you to find the right version of firmware you need for your camera   Where you can find the CPP of you Bosch IP camera?   1. Release notes: you can search for it directly on the product page > under Downloads section you will see the CPP version of your camera. In this example, the CPP for FLEXIDOME IP panoramic 5000 MP camera is CPP4:   2.  You can find the CPP of your camera on the web page by entering the IP address of it. Go to Configuration > Service > System Overview   CPP & Firmware: All firmware releases for the various Common Product Platforms (CPP) for Bosch IP cameras and video encoders can be found on the Bosch Security and Safety Systems page in Download Area. For detailed information of a specific product, the product catalogue is the recommended way to go. Those, who just need to update firmware and already know the platform which their product is based on, may directly go to the Download Area for a quicker and condensed overview   Other useful articles related to CPP & Firmware: Where you can find the intermediate firmware version when upgrading CPP4 cameras? What is the maximum firmware version supported by cameras depending on the BVMS version? TB VS: Bosch IP Video increased security with Firmware 6.51 / Firmware downgrade dependencies FAQ VS: How to upgrade from <6.10 to Firmware 6.50 and usage of the "combined firmware file 6.50"
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    100% helpful (1/1)
    ‎04-23-2021 08:46 PM
    Related Products MIC IP starlight 7000i (MIC-7502-Z30x), MIC IP fusion 9000i (MIC-9502-Z30xxx) MIC IP starlight 7100i (MIC-7522-Z30xx), MIC IP Ultra 7100i (MIC-7504-Z12xx) AUTODOME IP starlight 7000i (NDP-7512-Z30xx) Symptoms Complaints received about video performance in terms of sharpness, focus, and color. AUTODOME IP starlight 7000i, MIC IP starlight 7100i. Complaints received about focus failure, MIC IP starlight 7000i, MIC IP fusion 9000i . Complaints received about NTCIP control of Autofocus, Autoiris, and MIC wiper. All Models. Diagnosis Video Performance MIC IP 7000i, MIC-9000i: Focus failures caused by an unexpected range of tolerances in a small percentage of lenses. AUTODOME IP starlight 7000i: Incorrect default settings, camera block performance, and compatibility issue between the optical characteristics of the bubble and the camera block. MIC IP starlight 7100i : Sharpness and color performance were not aligned with the previous model. NTCIP Controls Autofocus and Autoiris functions were released in 2007, but the NTCIP standard was changed in 2014. These functions were not used in the ITS market until recently. NTCIP Wiper Operation This operation was never implemented and no complaints were received until June, 2020. Solution FW release 7.72.0008 Contained camera block FW for video improvements for the MIC IP starlight 7100i and the AUTODOME IP starlight 7000i . Contained the NTCIP Autofocus, Autoiris, and MIC wiper control implementation for all of the models. FW release 7.80.0128. Contains new camera block FW with additional video improvements for the AUTODOME IP starlight 7000i and still contains the camera block FW for the MIC IP starlight 7100i. Contains new camera block FW with focus improvements for the MIC IP starlight 7000i and MIC IP fusion 9000i. NOTES: All of camera block FW updates require an additional step for the FW upgrade process, which is described in the documents attached. The MIC IP starlight 7000i and MIC IP fusion 9000i focus improvements are only applicable to a specific S/N range, so there is a separate FW upgrade for these models.
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    ‎04-13-2021 03:23 PM
    This guide is meant to explain how to enable the appropriate debug commands for logging during random reboot situations, and which logging to collect for troubleshooting, as in general there are multiple triggers that can cause a device to reboot. The information gathered will help to analyze the root cause.  Please make sure that all of the logs collected cover the same time period.
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    ‎04-05-2021 05:17 PM
      Did you try to upgrade the firmware of your camera and the message below was displayed? Find out from this article what might be the cause that could lead to this message being displayed: “error 18: wrong or no signature”
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    ‎04-05-2021 05:05 PM
    Under most circumstances, Bosch IP cameras require additional licenses. If you want to use features that are covered by different licenses, you must install the appropriate licenses  using the camera's installation code. For example: MIC IP starlight 7100i has the Camera Trainer program used to train the camera to recognize user-specified target objects, such as moving and non-moving objects, to alert operators of unusual scene activity. License is required to activate the Camera Trainer in this case. MVC-CT-PTZ is the license needed for PTZs Camera Trainer for Intelligent Video Analytics 7.10   But where you can find the installation code needed to license a Bosch camera?
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