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    Security: Video

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    ‎04-17-2020 05:45 PM
    Question What's new in version 1.4.0? Answer   ## Bosch Remote Portal ## Easily register cameras to the Bosch Remote Portal - the IoT hub to connect all Bosch BT products. For End-Customers and Installers it provides device management and value-added services as well as camera application management benefits. ## Faster configuration ## Cameras delivered with firmware version 7.10 and newer do not require a reboot anymore when changing the IP address or other network settings. This version of the Project Assistant takes this into account, speeding up the commissioning process even more. ## Specify DNS server address ## A DNS server address is now supported in the application. Now you can simply add a time server URL or connect your cameras, with static IP addresses, to the Bosch Remote Portal. We always appreciate feedback, which you can share here our Knowledge Base as well as as via email (security.apps.com). Thank you and please stay safe in these challenging times. Your Bosch Security App Team PS: The Windows version will be available shortly in our Download Area and the Android respectively iOS versions will made available in the stores once the publishing process completed.
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    ‎04-17-2020 04:45 PM
    When a support case involves a Bosch DIVAR AN, DIVAR network or DIVAR hybrid for further technical analysis it usually requires obtaining the service log. This is a short how-to manual for retrieving this service log. There are 2 options to retrieve the service log: 1) Using a USB stick and access to the local user interface. 1. Insert a USB memory stick in the device 2. Log on as administrator in the local unit (or ADMINISTRATOR for DIVAR AN model) 3. Access the Main menu by right-clicking the mouse for the Quick menu, and select ‘Main menu' 4. Select Export (or Backup for DIVAR AN model) 5. Select the USB device in field ‘Selected device’. 6. Press on front panel first ‘Shift’ and then within one second the button up. 7. Press OK to save the Service Log on USB stick. The Service log is saved in a protected ZIP file (e.g. ServiceLog-20200302T172254.zip). 2) access to the web interface 1. start browser and enter: http://<IPaddress>/cgi-bin/loadSvrfile/ServiceLog.zip 2. A dialog will popup “The server <ip-address> at Device_CGI requires a username and password”. Enter administrator (or ADMINISTRATOR for DIVAR AN) and password 3. Dialog for the File Download will open stating “Do you want to open or save this file”, propose to Select save and choose preferred filename and location for the Service Log 4. The service log is saved in a password protected zip file  
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    ‎04-09-2020 09:22 PM
    What are the best practices for surge and lightning suppression?
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    ‎04-07-2020 01:28 PM
    With the VRM eXport Wizard 2.0 encrypted and unencrypted VRM recordings can be exported (VRM block export) from any video surveillance system based on Bosch Video Recording Manager (VRM) and exported recordings can be converted to mp4-files. Therefore, the VRM eXport Wizard 2.0 offers the following two options, compare also Figure 1: Export VRM recordings of cameras Convert already exported data to mp4-file Figure 1   Export VRM recordings To export recordings, no matter if encrypted or un-encrypted recordings, from a video surveillance system based on VRM, the user first needs to select and connect to the Bosch VRM system that contains the source video data the user wants to export. To optimize the data traffic, the user can further select the number of maximum sources exported in parallel and set the maximum bit rate used per source, see Figure 2. Figure 2 Note: To avoid any performance loss of the VRM system it is not recommended to run the VRM eXport Wizard on the same hardware as the VRM itself or any other system critical server (e. g. VRM server, BVMS MS, etc.). In the next step (Figure 3) the user selects the cameras and the time period that shall be included in the export. Additionally, the user can change the name of the export file and add a comment. Figure 3   Once the user is done with the camera selection, the export destination has to be selected in the "Select Type and Destination" window, see Figure 4. Here the user can choose between CIFS export, iSCSI export and export to a file system. Note: The tape export some users might know from previous older versions is no longer supported. Figure 4 Once the destination is selected, the export process can be started. The VRM export Wizard informs about the current status of the export process and tells the user when the export is completed, compare Figure 5. The exported blocks can now be found on the before choosen destination platform. Please note for mass exports, if the overall export time is longer than the respective retention time for a camera not all video data might be exported before being overwritten / deleted. As already mentioned above, this export procedure works for unencrypted as well as encrypted VRM recordings (encrypted and unencrypted VRM blocks). Unfortunately, for playback of the exported material we have to differentiate between encrypted and unencrypted exported recordings. For playback of unencrypted video data exported by the VRM eXport Wizard BVMS is the best choice, as the user can then also take advantage of the meta data like IVA information. For now, this is not possible for encrypted recordings, because the re-import of encrypted VRM block exports is not yet supported. Instead, the user has to take advantage of the new mp4 conversion functionality of the VRM eXport Wizard. Of course, the conversion also works for unencrypted recordings. Both cases are explained in the following. Convert already exported data to mp4 To convert VRM block exports to mp4 format the user has to choose the option "Convert already exported data to mp4-file", see Figure 6. Limitations: Max file size per MP4 file is 500 MiB Figure 6 How to convert unencrypted recordings to mp4? In the "Select exported data for conversion" screen the user can choose the source, in this case unencrypted recording blocks, and the output directory, where the mp4 files shall be saved to, Figure 7. To choose the exported VRM blocks, which shall be converted to mp4 format, the user has to  navigate to the corresponding camera folder and has to select the related BIN.file. This is illustrated in Figure 8. For unencrypted VRM blocks no further information is needed and conversion can be started by pressing the next button in the "Select exported data for conversion" screen. Figure 7 Figure 8 Similar to the export procedure the VRM eXport Wizard also shows the status of the conversion process. Once it is successfully finished, the screen will look like in Figure 9. Figure 9 How to convert encrypted recordings to mp4? The conversion of encrypted VRM blocks starts in the same way as the "unencrypted recordings" case above. However, in the "Select exported data for conversion" screen the user needs to add a valid redundancy key for encryption. Therefore, the checkbox "Source is encrypted" needs to be checked and the redundancy key (a .pfx file) needs to be selected and the password needs to be entered, as demonstrated in Figure 10 and Figure 11. Figure 10 Figure 11
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    ‎04-06-2020 06:19 PM
    The VRM eXport wizard is a tool that allows you to export video directly from the VRM. You can find the VRM eXport wizard setup file in the bonus directory of the BVMS zip file. Exports made with the VRM eXport Wizard 1.20.0010 can be open in BVMS (Viewer) 9.0 or newer. The attached document describes how to use the VRM eXport Wizard. BVMS 10 comes with the VRM eXport Wizard 1.20.0016.
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    100% helpful (3/3)
    ‎04-03-2020 03:41 PM
    Which Bosch encoders and decoders are compatible with BVMS? Up until some years ago, new released cameras, encoders, domes and decoders that are introduced into market after a BVMS release could not be connected to an existing BVMS version because these cameras where not known to the BVMS. In the BVMS 4.5.1, a new concept was introduced. This concept treats Bosch video encoders and decoders as generic devices, and automatically recognizes specific device functionality (for example the number of streams, relays and inputs). Based on this information the, at that time, unknown device is added to the system and can be used by the operator. The attached document provides a detailed description of this functionality.
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    ‎04-02-2020 11:40 AM
    Question What is the decoding performance of BVMS? How many cameras can I open on the screen before the systems is overloaded (and frames are being dropped)? Answer The BVMS client performance overview is attached to this article and shows, based on several workstation configurations and a specific BVMS version, how many cameras can be opened before the workstation is overloaded.
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    ‎04-02-2020 10:17 AM
    The attached documents should help you to make the upgrade process as smooth as possible. The upgrade itself is not restricted to BVMS software only. The supported software and firmware versions can be found in the release notes of the related BVMS version. An attachment is added to this article for each BVMS version. Currently the upgrade guides for BVMS 8.0 and 9.0 are attached to this article. From BVMS 10.0 onwards a description on how to migrate systems has been included as well.
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    ‎04-01-2020 10:40 AM
    The attached document will provide a basic explanation and simple examples of the interfacing (scripting, calling functions by external applications) functionality in Bosch Video Management System. The interfacing functionality is based on Bosch VMS SDKs. The Bosch VMS SDKs contain all interfaces, object types and methods that are needed for automation and integration to and of Bosch VMS.   The document can be found in the attachments section on the bottom of the page or at the right side of the page.  Please look for the attachment icon.
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    ‎03-30-2020 02:50 PM
    Question How can I use "virtual" cameras to demonstrate BVMS? Answer Demonstrating a video surveillance system typically requires a couple of cameras. However, when you only have a couple of cameras, the screen can look boring and empty. Did you know you can use the video streaming gateway to pull in any online JPEG picture as a camera into BVMS? This makes your demonstration more interesting! Additionally, you can set-up your own webserver and host customer JPEG images yourself. You can find a warehouse example below, fully based on JPEG based static images. The attached document describes how to configure JPEG cameras.
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    ‎03-30-2020 11:46 AM
    Question My customers asks me to store the field of view of the cameras connected to BVMS. Is there an easy way to achieve this without opening every camera manually? Answer The embedded BVMS script engine makes this easy to achieve. The attached document explains how to achieve this and included an example script.
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    ‎03-30-2020 11:34 AM
    Question How does BVMS 10.0.1 (or newer) configure the firewall during the installation of the system? Answer The firewall configuration dialog is a fixed step in the setup process and will allow automatic configuration of all required firewall settings to run BVMS. The applied rules and settings can be found in the readable command script file "C:\Program Files\Bosch\VMS\bin\FirewallConfig.cmd". The firewall rules that have been applied with the setup cannot be reverted and must be manually changed/removed if required.
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    100% helpful (3/3)
    ‎03-27-2020 02:08 PM
    Symptoms Connectivity problems after DIVAR Mobile Viewer APP upgrade from v3.0.0 to the new v3.1.0 Diagnosis As result of a software bug in the APP problems in the connectivity  can occur in case the DIVAR hybrid/network is running firmware v3.0.0 or below. Running firmware v3.1.0 does not show the problem. This problem exists for both Android and IOS app platfoms Solution DIVAR Mobile Viewer app 3.1.1 for both Android and iOS have been released and are available on the stores. This version is compatible with previous DIVAR hybrid/network firmware v3.0.0 and 3.1.0   Additional info for DIVAR AN 3000/5000  For the DIVAR AN 3000/5000 we just learned that the DIVAR Mobile Viewer app v3.1.1. can consume more than one session per device. This typically happens when in the Live Preview the "Device List" (top right icon) is used to open all cameras simultaneously. This seems only to happen as a first action when you open the app. This can result is a failing connection showing the message “System is busy”. For the moment please apply these workarounds avoiding this connection problem: - Change the number of remote sessions allowed (default=4) in the DIVAR AN 3000/5000 configuration to 64 (Menu, Settings, Network, Max. connection) OR - Avoid the use of "Start Live Preview (16)" in "Device List" as an first action. By viewing one camera only as first action showed that new session consumption was prevented. In case of occurring connection problem: close and restart the DIVAR Mobile Viewer app. This problem seems not to occur when using Android or for accessing DIVAR network/hybrid.
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    ‎03-27-2020 11:54 AM
    Question How can I protect my security system, from an IT security perspective? Answer The attached document explains how the security system can be hardened. Additionally the BVMS - Network Design Guide includes best practices for desgning a secure network.  
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    ‎03-27-2020 11:53 AM
    The attached document describes the installation package for BVMS. Operating system support of the specific BVMS version is listed in the BVMS release notes.  
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    ‎03-27-2020 11:52 AM
    Functionality for security operators
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    ‎03-27-2020 11:51 AM
     The attached documents show the different design options that are available when designing a BVMS system.
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    ‎03-27-2020 11:50 AM
     BVMS customers can download camera updates free of charge, in order to integrate approved, third-party cameras. BVMS scans for third-party cameras, automatically configuring motion and other key events; it also enables installers to configure the most important settings for third-party cameras from a single user interface, without the hassle of having to access the websites of other camera manufacturers. The attached files include a list of compatible cameras and the ONVIF mapping files for each specific BVMS version.
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    ‎03-27-2020 11:48 AM
    Do you want to know more about designing a BVMS system?
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    ‎03-27-2020 11:47 AM
    How to configure a generic Microsoft Windows Server (2012 R2 or 2016) based server
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