If you have CPP4 cameras with 6.11 firmware (FW) version and you need to upgrade them to the latest version, normally you have to upgrade to an intermediate firmware version first.
But where you can find this firmware ?
Under most circumstances, Bosch IP cameras require additional licenses.
If you want to use features that are covered by different licenses, you must install the appropriate licenses using the camera's installation code.
MIC IP starlight 7100i has the Camera Trainer program used to train the camera to recognize user-specified target objects, such as moving and non-moving objects, to alert operators of unusual scene activity. License is required to activate the Camera Trainer in this case.
MVC-CT-PTZ is the license needed for PTZs Camera Trainer for Intelligent Video Analytics 7.10
But where you can find the installation code needed to license a Bosch camera?
Often, the camera image is running fine, then begins to stutter when the objects are in moving scene or in a complex environment. Your view starts looking like a slideshow, things get visibly choppy and swaying objects start to move less fluidly.
This behaviour can be controlled by changing the frames per second (FPS) value or upgrading the Firmware of your camera.
❓ But where can you find or change the frame rate & Firmware settings of Bosch cameras?
If you want to improve the image quality of your Bosch camera and you did not find the FPS option in the Web User Interface, please follow this article and you will find the answer.
So, keep reading this article and find out where you can get multiple information including the Firmware version of your camera, from a single comprehensive system overview page.
When Central Support Team provide assistance on a specific topic, at some point, customers may be asked to enable the VSG debug logging option.
This article answers the question: Where can you find the "VSG debug logging" option in Configuration Client to enable/ disable it?
In certain situations of the support process for a particular product, the customer number and the material/ serial/ commercial type number of your Bosch device may be required.
But where can you find them?
The purpose of this article is to help you find this information in different ways.
What you should know when you request a password reset for the Bosch IP camera?
If you forgot the service level password for you Bosch IP camera and you want to reset its password, the Central Support Team can help you.
Before requesting a password reset for your IP camera, please note that you need to provide some important information to the Central Support Team to get help from them.
Was the following message displayed when you tried to enter the product key?
"This key didn't work, please check it and try again, or try a different key."
Please find here what can you do if the Windows product key cannot be activated on your DIVAR IP.
What software can be used to configure the Bosch MIC 550 Series Camera?
You can use the CTFID tool (Configuration Tool for Imaging Devices) for configuring the camera. You can find below the download link and the release note:
Also, if needed, you can find further documentation about this camera on its product page, in the Downloads section:
Additionally, you can find here the user manual for CTFID tool. It gives you information about installing and using the tool, as well as connecting the tool to the imaging device.
What should you do if the Bosch Remote Portal is not reachable from Configuration Manager?
Are you trying to register your camera in the Bosch Remote Portal and the message below is displayed in Configuration Manager?
"Remote Portal is not reachable. Please check your network settings, maybe no valid gateway and DNS is configured"
Follow the steps from this article and find out how you can register and connect your camera to the Bosch Remote Portal.
A possible situation can occur when you have, for example, one DIP 3000 with BVMS 8.0 and CPP7.3 cameras. The cameras are not working because the firmware is old.
The problem that might arise could be:
Configuration Client will display a message like: "unknown platform"
Gaps in recordings or not recording at all
VCA settings cannot be changed
Logs warning: "2020-11-22 04:49:29.339;cameraId=10.13.22.98\0\1;Sender;Error;This device has an abnormal high storage consumption. To protect other recordings, storage allocation is reduced. But this may result in recording gaps for this device"