Security: Video

The Clear button on the Configuration Manager is designed to clear the codes that are self-generated by the IP firmware or the Configuration Manager itself. Follow the steps below, if you want the "Clear" button from Configuration Manager to able to erase the Alarm task script that are self created by users themselves.

This guideline will help you set the position of the camera  image to an appropriate one. If the picture of the camera is inverted in the live view, please follow the steps below to reverse it.

If your DINION IP Thermal 8000 (NHT-8000) camera is reporting blurred/unclear/unsharp images that are randomly appearing during the day, or the night, please follow the steps below in order to fix it.

This article provides the step-by-step procedure on how to configure “BVMS” presets and save views.

VSG is specifically designed to provide integration for 3rd party ONVIF, JPEG, RTSP, and legacy H.263 Bosch devices.

If you suspect that your hard drive has failed and you are contacting the Central Technical Support team, please first consider the mandatory information listed below, which must be provided to them.

The MegaRAID controller will automatically detect if a disk has errors causing the RAID volume to be degraded. An error message will appear on the desktop of that system. The system will also generate a beeping sound indicating it needs attention:

To ensure the highest customer satisfaction and replace the defective hardware faster and more smoothly, it is necessary to register each system for the specific country together with the system location. But where and why should you register your device?

Starting with BVMS 11.0, the license activation is done via Bosch Remote Portal. A transfer of the license from the Bosch Software License Manager System (SLMS) to the Bosch Remote Portal is required for every BVMS system to be upgraded from 10.1 to 11.0

Follow the steps from this article and find out how you can remotely view and collect the system's event log through IPMI (Intelligent Platform Management Interface).

This file is suitable for both DIVAR IP 3000 and DIVAR IP 7000, as per release note (page 1).

This article lists different ways to connect to cameras Live/Playback using the Video Security Client/App: to DIVAR IP AIO/BVMS system or to Camera directly, bypassing DIVAR IP AIO/BVMS system.  

In this solution article a questionnaire for a first basic analysis of a reported issue is described. This checklist is intended to help to identify and resolve known issues immediately and to collect relevant data in case of an unknown issue. 

Supermicro SuperDoctor® 5 (SD5) monitors the hardware health or availability of the target node systems in data centers real-time and provide alerts to administrators. Please follow the steps from this article and learn how you can collect the Support Data of DIP 6000/ 7000 with SuperDoctor 5 (SD5) software.

First recommendation would be to configure the mode for IVA as a trigger, setting IVA as Profile 1 for “trigger off” and IVA as silent for “trigger on”.

This article contains the RCP+ commands (VJD 7513) to change the layout and see what camera you want to be displayed

You can call desired pre-positions (PTZ) of Bosch IP cameras by using OSRD protocol or BiCom protocol. Please check this aticle to find some examples and detailed explanation.

This article explains steb by step how to create the VCA fields for multiple presets in Configuration Manager.

Logs are definitely important. We would even say they are the most important thing for a system to function properly. At some point, the Central Support Team may ask you to provide them with the BVMS Configuration Collection. This article explains you how and where you can get the BVMS Configuration Collection of your system.

This article provides a step-by-step guide about how you can disable UPnP of Bosch IP cameras & multicast scan from Configuration Manager. One of the reason why UPnP (Universal Plug and Play) is enabled in our devices is because ONVIF uses this to scan the ONVIF device in the network.