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    Security: Video

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    ‎04-29-2021 09:06 AM
    The   Clear   button on the   Configuration Manager   is designed to clear the codes that are self-generated by the IP firmware or the Configuration Manager itself. Follow the steps below, if you want the "Clear" button from Configuration Manager to able to erase the Alarm task script that are self created by users themselves.   Step-by-step guide   When you create your alarm task script, add it within an opening quotes which then the   Clear   button will be able to erase all those codes within the quotes. Alternatively, create your own quotes within your script by following the below rules. In the  Below example,   //{{MyScript_start   is inserted before any script and   //}}Myscript_end   is inserted at the end of the script. By doing this, the   Clear   button will now be able to recognize and detect the manual scripts created by user and erase them.   Example: //{{Myscript_start ControlCode auxon1:={Operation(AuxOn)Number(1)}; if(Motion(1))then auxon1; //r1_o1 //}}Myscript_end
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    ‎04-05-2021 05:03 PM
    When Central Support Team provide assistance on a specific topic, at some point, customers may be asked to enable the VSG debug logging option. This article answers the question: Where can you find the "VSG debug logging" option in Configuration Client to enable/ disable it?
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    ‎04-05-2021 04:33 PM
    Intelligent Insights support controlling Bosch IP cameras by  Common Gateway Interface  (CGI) commands over HTTP or HTTPS when a threshold of the area fill level, area fill level traffic light or occupancy use case is reached. Follow the step-by-step guide below and find how you can to setup the threshold actions in Intelligent Insights.
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    ‎10-26-2021 10:04 AM
    Operator Client helps you display the original full image circle of a panoramic camera, its image dewarped or you can select a point of interest of the image.
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    ‎04-05-2021 04:01 PM
    Currently, most of the cameras are using profiles that are wrong created or profiles that actually belong to legacy cameras like the "excellent" profile. Therefore, the bitrates to the storage could be exceeded and probably will exceed during match when lot of motion is created. This article is focused on a method of creating a new profile with own parameters and make this new profile active.
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    ‎08-18-2021 09:09 AM
    This article describes how a Tattile camera can be connected to BVMS. We recommend keeping the Tattile camera documentation and BVMS configuration manual at hand to fine tune the system configuration to the specific needs of your project   Configuration: This article helps you to configure three aspects: Match list configuration: the Tattile cameras can load a license plate match list from an FTP server. This article describes how you can enable an FTP server on the BVMS management server and use this as a source of the license plate match list. Camera configuration: the Tattile camera itself requires specific settings before it can be added to BVMS. BVMS Configuration: adding the Tattile camera to BVMS.   Check list configuration Tattile cameras can have up to two check lists: A and B. This article helps you to configure check list A based on an FTP server running on the BVMS management server. The article is written based on Windows Server 2019 but can also be used Windows Server 2016 and Windows Server 2012 R2 as they look and feel similar.   Step-by-step guide   1. Setting up an FTP server on the BVMS management server Open the Internet Information Services Manager and add an FTP site to the local server. You can give the FTP site an arbitrary name. The physical path needs to be accessible for a user with both read and write access on the file system as well as via the FTP site. The FTP site should not be configured with SSL. The other settings can be adjusted based on the security-level of the installation. The security-level can be increased by applying, for example, IP filtering on the FTP site or in the Windows Firewall. This way, only configured cameras can access the FTP site. The FTP site uses Basic authentication. This means that the FTP authentication uses the Windows authentication mechanisms in the background. Users (cameras) should only have read access on the FTP site. This prevents unauthorized modifications of the match list. Use the computer manager to create a special user, for example, "ftp_user". This user should have read and write access on the FTP site folder and on the file system.   Create a file in the FTP site, for example, BlackList.txt using Notepad. Save the file using UTF8 encoding: The contents of the file should match the following format: License plate; Country;Comments Please be aware that the Country identifier always consists of three letters. ### can be used as a wildcard and represents all countries AB134HK;ITA; Test BS46588;###; Substitute car RS054HG;ITA; President’s car   Test if you can open the file using your favorite browser by entering the FTP address:  ftp://ftpuser:password@x.x.x.x:21/ BlackList.txt. The username and password dialogue should not pop-up and you should have direct access to the content of the BlackList.txt file.   1.1. Synchronizing the check list in the camera with the FTP server Plate Reader => Check List => Check List A You should enable check list A and configure the List Location as FTP. The FTP IP should match the location of the IP address from the BVMS management server. The File Name should match the name of the file storing the check list. When you click Reload List, the List Loaded message should appear, including the number of license plates you have put on the list. Multiple cameras can point to the same check list. The checklist can also be generated by an external application that writes the file considering the required format. 1.2. Configure match list management from BVMS Operator Client BVMS operators can manage the check list from the BVMS Operator Client. The user account the operator uses to login to Windows needs to have read and write access to the file that the FTP server hosts. You can achieve this by creating a new shared folder or by using the existing (hidden) shared folder. In the example below we use an existing (hidden) share folder: c$. Use the BVMS configuration client to open the resource manager. Add a new resource, in our case, an external application. The external application launched notepad.exe and points to the location of the check list using an argument.   Add the external application to the BVMS logical tree. This way operators can access it when they want to adjust the check list. Of course you can also put the external application in a folder.   2. Camera configuration The Tattile camera can handle one admin connection simultaneously. As a result, you can add one camera to one BVMS system.   2.1. Add user System => HTTP Users Change the default usernames and passwords or add an additional admin user that BVMS can use to login to the camera.   2.2. Configure communication protocol System => Protocols => VRC BVMS communicates with the Tattile cameras using a secured protocol (VRCS). Configure the VRC server settings as indicated in the image below. System => Network Configure the IP address from the BVMS management server in the Static hosts section. The Names must state BvmsLpr_Server (case sensitive). If the Names does not match BvmsLpr_Server, in this dialog or in the events / action settings, the BVMS management server will not receive events from the Tattile camera.   2.3 Configure event and action settings Plate Reader => Events Actions The Tattile camera has several events and actions. We use two events: Ocr Read and Match On List A. Configure the Template Message for these events by clicking on the image.   You should configure both events in the same way using the example below. The  Server name/IP  must state  BvmsLpr_Server . The Text Value should state: %EVENT_DESC%PLATE_STRING%PLATE_COUNTRY%SN%UTC_DATE%UTC_TIME   Apply the changes. Plate Reader => Events Actions => Template Configuration (Config, bottom of the page) Additionally, you need to upload a template message. Click the  Upload Page  and load the file   C:\ProgramFiles\Bosch\VMS\Appdata\LPR_Event_Template.txt  on systems where the BVMS configuration client is installed.   2.4. Configure separator plate Optionally you can configure a separator plate for specific countries. This determines how the detected license plates are written into the BVMS logbook. The camera user manual contains more information.   3. BVMS configuration The BVMS configuration manual also describes how to add LPR devices to the BVMS configuration.   3.1. Add LPR camera Add an LPR device by right clicking on the LPR devices node.   3.2. Add video (RTSP) camera Some Tattile cameras also have a video output (Not possible for the basic family). You can add these cameras to the Video Streaming Gateway (VSG) configuration as an RSTP camera. Use the   rstp://x.x.x.x   without authentication to load the video stream into BVMS.   3.3. Configure LPR events You can use the Events and Alarms tab in the BVMS configuration client to configure the events and alarms. BVMS receives License plate detected (Ocr read) and License plate identified (Match On List A) from the camera. We recommend to configure an alarm on the License plate identified event and store the License plate detected event in the BVMS logbook.   3.4. Allow only users in the "Admin" group to manage license plates Some user groups might not be allowed to edit the check list. You can remove the rights by de-selecting the node in the logical tree on the User groups tab in the BVMS configuration client.   4 Operation Alarms from the camera are processed using the normal BVMS alarm management. The check list can be easily edited by an operator by dragging and dropping the Manage License Plates application into an image pane, editing the file, and saving it (either by CTRL+S or by clicking File / Save).   4.1 Alarm Handling If the License plate identified or License plated detected events are configured to trigger alarms, the following information will be displayed in an alarm: The standard BVMS alarm information as timestamp, event type, alarm title, triggering device, etc. The license plate itself The country identified (DEU for Germany, etc.)   4.2 Investigation / Reporting With the LPR events License plate identified and License plate detected stored in the BVMS logbook, it is possible to solve use cases as "When did a car enter and leave the premises". Open the logbook search in the Operator Client, define a search filter for the License Plate detected or License Plate identified event and run the search, if you want to get an overview of all detected plates. If you look for a specific number plate, you can additionally enter the license plate in the Text Data field. The results are listed below and can be exported using the Save results button.
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    ‎11-02-2021 07:20 PM
    In order to start to analyze and optimize Video Analytics settings for particular customer set up, we need initial information and export of example video. This article describes the absolute minimum information we need in order to start analyzing and optimizing Video Analytics performance. Video Analytics (VA) task performance optimization Please provide the following details:   Symptom specific Information   Problem Description   Describe the expected result from the VA task. It is important to get detailed information of the results VA should provide. Define what is the customer’s priority: High sensitivity - miss as few true alarms as possible, but increases the likelihood of more false alarms! High precision – have less false alarms, but accept the risk to miss true alarm! Using VA is always based on balancing between sensitivity and precision. It is not always possible to get high sensitivity and high precision at the same time.   Provide an export of recorded video that should contain: Meta data: for basic understanding of meta data, please read the latest Software Manual Video Content Analytics for instructions about doing a video export with meta data, please read the article: How to export video including meta data (Export video including Video Analytics meta data).   Couple of examples of false alarms (in case false alarms are the issue) Provide the number of false alarms per time span (per day, per week, etc.) What would be acceptable as a number of false alarms per time span   Couple of   examples of situation that should have caused alarm, but VA did not generate the alarm as expected. In this case please provide the time stamp of the event and short description   Screenshot from the Camera Calibration Verification page - only in case calibration is needed for the particular VA functionality  access the Calibration Verification page of the camera (via the Configuration Manager or Web Interface)  provide screenshot from the verification of each parameter used for camera calibration     Note:  For more information on Camera Calibration and Calibration Verification, please check: How To calibrate camera for Video Analytics?
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    ‎08-05-2021 05:29 PM
    Similar to VRM eXport Wizard 2.0,  encrypted and unencrypted VRM recordings can be exported (VRM block export) from any video surveillance system based on Bosch Video Recording Manager (VRM) and exported recordings can be converted to mp4-files.    VRM eXport Wizard 2.10 introduces a new look and feel of the graphical user interface and some UX changes. In general, the VRM eXport wizard is a software tool that allows you to export video directly from the VRM and to convert exported video data to mp4. You can find the VRM eXport wizard setup file in the VRM Master Installer or in the bonus directory of the BVMS zip file. Exports made with the VRM eXport Wizard 2.10 can be open in BVMS (Viewer) 9.0 or newer. In this document we describe how to use the VRM eXport Wizard for either export of video data and conversion of the exorted video data to mp4. With the VRM eXport Wizard 2.10 encrypted and unencrypted VRM recordings can be exported (VRM block export) from any video surveillance system based on Bosch Video Recording Manager (VRM) and exported recordings can be converted to mp4-files. Therefore, the VRM eXport Wizard 2.10 offers - similiar to the previous version - the following two options, compare also Figure 1: Export Video Recording Manger recordings of cameras Convert already exported data to MP4 files
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    ‎05-29-2020 05:28 PM
    Dear community, The Project Assistant has been around for almost 2 years now and we are wondering how it has affected your way of working? The initial idea of the Project Assistant is nicely summarized in this video: Feel free to share you experiences and best practices with us - here in the community using the comment section below 🙂 Stay tuned and healthy Your Bosch Security App Team
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    ‎04-17-2020 05:45 PM
    Question What's new in version 1.4.0? Answer   ## Bosch Remote Portal ## Easily register cameras to the Bosch Remote Portal - the IoT hub to connect all Bosch BT products. For End-Customers and Installers it provides device management and value-added services as well as camera application management benefits. ## Faster configuration ## Cameras delivered with firmware version 7.10 and newer do not require a reboot anymore when changing the IP address or other network settings. This version of the Project Assistant takes this into account, speeding up the commissioning process even more. ## Specify DNS server address ## A DNS server address is now supported in the application. Now you can simply add a time server URL or connect your cameras, with static IP addresses, to the Bosch Remote Portal. We always appreciate feedback, which you can share here our Knowledge Base as well as as via email ( Thank you and please stay safe in these challenging times. Your Bosch Security App Team PS: The Windows version will be available shortly in our Download Area and the Android respectively iOS versions will made available in the stores once the publishing process completed.
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    ‎06-08-2021 09:16 AM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket. Related Products: BVMS Operator Client Overview: This article describes the initial steps one can take for   troubleshooting BVMS display   issues (during   live view   or   playback). It also summarizes what initial information and logs are needed for support in order to start the issue investigation.   General Information   SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed problem description Check and eventually update the version of your Graphic Card driver. During BVMS system tests there were documented cases of display issues related with out of date Graphic card divers. ❗   It is important that the Graphic Card driver of the client is up to date. Find the supported version of the Graphic Card driver in the corresponding to your BVMS version Release Notes (, in the section Hardware drivers.   Symptom specific Information   Problem Description   Is the issue camera type / FW dependent? Are all the devices in the system affected? Is the issue existent for all BVMS Operator Clients in the system? Is the issue existent for hardware decoders, for camera Web Interface or other display Clients? Is the recording, the playback or are both affected?   Logging Information   BVMS ConfigCollector logs keeping the following conditions: From the machine that shows the issue VSDK logging – please follow the steps from the article: How to collect Video SDK log files  VRM logs (in case VRM runs on the same machine like the BVMS MS, then BVMS ConfigCollector logs from the server) for VRM version 3.82 and onwards use VRM Monitor.   The following articles will help you out:    How to access VRM monitor from BVMS Configuration Client? How to collect VRM logs with VRM Monitor (v3.82/ v3.83)? Screenshot of the Dashboard of the VRM for VRM version till 3.81 - contact support to receive BVIP Log collector tool and use it to collect VRM logs Movie showing the display artefacts can be helpful
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    ‎06-24-2021 04:14 PM
    The attached document describes the installation package for BVMS. Operating system support of the specific BVMS version is listed in the BVMS release notes.  
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    ‎07-28-2021 11:21 AM
    The attached manual provides information for Mobile Video Service (MVS) within Bosch Video Management System. You can find:  - how to configure the router and Internet Information Service (IIS) - how to add MVS to BVMS - user guide - some troubleshooting tips   This document can also be found online here.
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    ‎10-27-2021 05:44 PM
    This article describes the different components that Bosch Video Management System offers to to establish a connection between Bosch Video Management System and a 3rd party management system. This description helps you in writing your own commands for controlling Bosch VMS from inside your management system.   
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    ‎06-08-2021 09:23 AM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.
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    ‎06-08-2021 09:17 AM
    In order to quickly offer a technical solution or to provide a professional advice for the next analysis steps, the technical support specialists need to get some general and basic information. Ticket content should always be in English and provided in a well summarized and structured way in order to be able to provide a quick and appropriate feedback. Not following the guideline will impact the processing time of the ticket.   Related Products: BVMS, Operator Client This article describes the initial information needed to start troubleshooting Operator Client Crash.   General Information   SMA validity How to retrieve the Hardware ID for BVMS and check the Software Maintenance Agreement (SMA) status? BVMS stand alone or appliance Detailed problem description   Symptom specific Information Problem Description   Note down the events that lead to crash Classify the crash reproducible crashes that trigger Windows Error Reporting crashes/ hangs/ freezes that are hard to reproduce, or take long before repeating   Logging Information   Dump file from the crash – refer to the following article How To create BVMS memory dump?  ConfigCollection from the machine where the crashing Operator Client is running.
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